Annoying "CONNECT WITH FACEBOOK" button

[the_cappy]

this button is annoying the heck out of me. All i want to see my spotify friends/artists whom i followed, not my facebook friends and i cant seem to get rid of this button..

1.1.65.643.g2d707698-a is the spotify i am on

And i am running on macOS Catalina.. 

I reached out to Spotify customer service but they were of no help too.. pls help 

[the_cappy]

Hey there @the_cappy! Just stumbled upon your thread, not sure if you were able to resolve this issue on your end. In any case, wanted to share the following, just in case it's useful for you and other Community users finding your thread!

This looks like it could be connected to the issue that's currently reported and investigated here.

If you're still having troubles (even after trying the steps @AdamDamon shared above for example) it'd be a good idea having a look at the Ongoing Issue thread I linked.

To start, try the latest suggestions in our Status Update. It always contains the latest info we have about an issue. You can leave a reply there too once you have, so we can pass it on to the teams looking into this.

Hope that's helpful to get you back to enjoying your Friend Activity! 

Have a lovely day 🙂

[AdamDamon]

Hi @the_cappy,

Thanks for posting in the Spotify Community!

One step that you can try, if you haven’t already, is the Top Answer from this similar thread:

• Log into your Spotify account, go to “Privacy settings” on the right, and under “Manage your data,” opt out of processing Facebook data.
• Log out of your Spotify app, restart it, and log into it again.

Let me know how it goes, as well as if you have any other questions.

Have a good day!

[EnChante]

I think you should go to Settings and under 'Display' toggle off the 'See what your friends are playing' and it should get rid of the button

[the_cappy]

That doesn't solve it at all. I know of the feature. I want to see my
Spotify artists and following on my side panel WITHOUT this Facebook
connect button blocking everything...

[AdamDamon]

Hi @the_cappy,

Thank you for your reply!

On top of Friend Activity, you should see a little arrow pointing to the left. If you press that arrow, your friend list should appear. Bear in mind that you can't see Artists in the right panel, only other users who you follow.

If this doesn’t work, can you confirm exactly which solutions you’ve tried so far?

I look forward to your reply, and have a good day!

[the_cappy]

Hello,

appreciate the reply but there is no "little arrow pointing to the left" on
top of friend activity. do help me pls

[AdamDamon]

Hi @the_cappy,

Thank you for keeping me updated!

Can you let me know what steps you’ve tried so far?

Also, can you send a screenshot showing the whole app screen?

I look forward to your reply, and have a good day!

[the_cappy]

Steps I have tried so far
1) Uninstall and install new Spotify (my version is 1.1.65.643.g2d707698-a)
2) Reach out to Spotify's Customer Service to unlink my Facebook from my
Spotify
3) Went to facebook to remove Spotify access to my profile
4) Restarted my MacBook many times. Upgraded iOS to 10.15.7 MacOS Catalina
5) Sign in and out of Spotify countless times
7) Signed into Facebook again to use the "Facebook Connect" button but
nothing changes

[Alex]

Hey @the_cappy,

Thanks for the reply.

Could you also upload a screenshot of how your Spotify Friend panel looks like. This will help us investigate this further.

Cheers.

[the_cappy]

Screenshot of my panel is as attached thanks

[Alex]

Hey there @the_cappy,

Thanks for the screenshot.

Can you try the following:

• On the top left corner of the home screen you should see a 3-dot menu. Click that and go to View > Friend Activity. Switch that one off.

You can also go into Settings> Display > See what your friends are playing. Try switching this one on/ off and check whether that removes the Connect With Facebook button.

Keep us posted on how you get on 🙂

[the_cappy]

Hello,

Yes i tried toggle on off many many times.. no changes at all. the facebook
connect is still there which drives me insane..

[MafeG]

Hi @the_cappy,

Thank you for your swift reply. 

We'd like to try a couple of things to narrow this down and find out if this is related to the app or your account itself. 

Can you log in with another account, such as a friend's or a family member's to see if the issue persists? Alternatively, you can create a free account here. 

If the issue persists, could you try accessing your account with a different PC and see if the sidebar can be closed? 

Keep us posted.

[the_cappy]

Kindly refer to my screenshot. Created test account and the facebook connect persists. Toggle "show friends feed" on/off and its still there...

[AdamDamon]

Hi @the_cappy,

Thank you for your replies and screenshots!

I know that you’ve already performed a regular reinstall of the app, and I would next recommend trying a clean reinstall of the app; this is more thorough than a regular reinstall, and can be helpful to get rid of any cached files that might be causing trouble.

As an additional idea, can you access your account from a different PC to see if the issue persists?

I look forward to your reply, and have a good day!

[the_cappy]

Gosh i signed into a brand new macbook. downloaded spotify totally new..

logged into my spotify account and the "CONNECT WITH FACEBOOK" button is
still there guys.

this is beyond frustrating.

[AdamDamon]

Hi @the_cappy,

Thank you for your reply!

Can you try with the test account on the second Macbook, to see if you can disable the feed using both methods @Alex shared in this thread?

Also, can you share a screen recording of the process (how you disable the setting and after you go back to the app’s main screen)?

Keep me posted, and have a good day!

[Katerina]

Hey there @the_cappy! Just stumbled upon your thread, not sure if you were able to resolve this issue on your end. In any case, wanted to share the following, just in case it's useful for you and other Community users finding your thread!

This looks like it could be connected to the issue that's currently reported and investigated here.

If you're still having troubles (even after trying the steps @AdamDamon shared above for example) it'd be a good idea having a look at the Ongoing Issue thread I linked.

To start, try the latest suggestions in our Status Update. It always contains the latest info we have about an issue. You can leave a reply there too once you have, so we can pass it on to the teams looking into this.

Hope that's helpful to get you back to enjoying your Friend Activity! 

Have a lovely day 🙂

[the_cappy]

honestly the issue is still not solved for me and so many people is facing
exactly the same problem..

Does spotify have a solution for this??