Can't solve "Error code: Accesspoint: 31"

[Civerts]

Plan

Premium

Country

Brazil

Device

Macbook Pro 2017

Operating System

macOS Big Sur

My Question or Issue

Spotify was working beautifully yesterday. Basically, I didn't do anything to cause any issue, not even shutting down the laptop. But I woke up today and the app can't connect or at least identify the internet. I've tried every single suggestion online, from changing the DNS, the proxy settings and even deeply uninstalling - and reinstalling - the app, but did not work. Need help ASAP.

[Civerts · Accepted solution]

Solved by the internet network provider. 

[forattini]

What do you mean? What was the solution? 

[12137738762]

Still struggling with this on Mac laptop

[Elena]

Hey there folks, 

We're sorry to hear this is happening to you and we'll do our best to help you.

We'd recommend starting off by restarting your router, then open Spotify Web player to see if it is working as it is supposed to.

If your issue persists, it might be a good idea to use a different network. In case you don't have another network available, you can use a mobile data hotspot to try it.

Lastly, turn off your VPN if you're using one.

Let us know how it goes.