Announcements

Help Wizard

Step 1

NEXT STEP

Can't solve "Error code: Accesspoint: 31"

Solved!

Can't solve "Error code: Accesspoint: 31"

Plan

Premium

Country

Brazil

Device

Macbook Pro 2017

Operating System

macOS Big Sur

 

My Question or Issue

Spotify was working beautifully yesterday. Basically, I didn't do anything to cause any issue, not even shutting down the laptop. But I woke up today and the app can't connect or at least identify the internet. I've tried every single suggestion online, from changing the DNS, the proxy settings and even deeply uninstalling - and reinstalling - the app, but did not work. Need help ASAP.

Screen Shot 2020-12-30 at 14.37.06.png
Reply

Accepted Solutions
Marked as solution

Solved by the internet network provider. 

View solution in original post

4 Replies
Marked as solution

Solved by the internet network provider. 

What do you mean? What was the solution? 

Still struggling with this on Mac laptop

Hey there folks, 

We're sorry to hear this is happening to you and we'll do our best to help you.

We'd recommend starting off by restarting your router, then open Spotify Web player to see if it is working as it is supposed to.

If your issue persists, it might be a good idea to use a different network. In case you don't have another network available, you can use a mobile data hotspot to try it.

Lastly, turn off your VPN if you're using one.

Let us know how it goes. 

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts