Plan: Premium Family
Device: Macbook Pro 2018
Operating System: MacOs Catalina 10.15.7
My Question or Issue
Nothing on my spotify plays. No playlists, no songs. Nothing reacts or clicks. The play area at the bottom doesn't have any minutes for the track displayed, instead it displays NaN:NaN on both sides of the track (presumably where it should show the song length).
The Spotify App on my iPhone SE works perfectly fine. No problems. I've tried full/clean uninstall and reinstalls using various appcleaner software to make sure I'm removing everything, but still nothing works.
Has something been limited on my account for some reason? I don't know what else to try doing.
Solved! Go to Solution.
Thanks for getting back to us and for the screenshots.
We recommend that you check your hosts file for Spotify entries and remove any you find. Here's how:
If that doesn't do the trick - could you ask a friend or family member to log in to their Spotify account on your Mac and see if the same error appears. Also - are you able to use our web player on that device without issues?
Let us know how you get on. We'd love to investigate this further.