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Desktop (Mac)

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Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

oligo_it

Visitor

29814 Views

56 replies

9 likes

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  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

17532 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

153892 Views

12 replies

25 likes

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  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

137886 Views

47 replies

20 likes

  • 137886 Views
  • 47 replies
  • 20 likes

Solved!!Superuser Contribution Mac search gives unplayable songs

PremiumUKDevice - MacOperating System - macOS Catalina v10.15.2 My Question or IssueWhen I search for any song using the search bar on my mac it gives the expected titles but also titles of the same name that are unplayable which have a number (e.g 0...

Visitor

Premium UK Device - Mac Operating System - macOS Catalina v10.15.2   My Question or Issue When I search for any song using the search bar on my mac it gives the expected titles b...

Elena

Moderator

666 Views

1 replies

0 likes

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Solved!!Superuser Contribution Can't delete a playlist

I'm using the free version of Spotify on my MacBook Pro, and for some reason, I can no longer delete playlists. I go into the playlist, click on the (...) button under the playlist title, and click "delete" from the drop down menu. Nothing happens. T...

Visitor

I'm using the free version of Spotify on my MacBook Pro, and for some reason, I can no longer delete playlists. I go into the playlist, click on the (...) button under the playlist title, and click "...

sandi_c

Visitor

52350 Views

36 replies

3 likes

Delete Playlist
Mac Book
Troubleshooting
  • 52350 Views
  • 36 replies
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Superuser Contribution Shuffle should not repeat individual songs

In a playlist of mine that is more than 6 hours long, shuffle often plays songs twice or three times within 30 minutes. I know there are a few posts about this already, but there isn't a recent one and this problem still exists. It is obviously not d...

Casual Listener

In a playlist of mine that is more than 6 hours long, shuffle often plays songs twice or three times within 30 minutes.   I know there are a few posts about this already, but there isn't a rec...

Not applicable

15208 Views

12 replies

17 likes

shuffle
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  • 17 likes

Superuser Contribution Dont play / Block / Hide Tracks or Artists on DESKTOP VERSION

Implement "don't play / block / hide artists or tracks" -function on the desktop version of spotify, only available on ios/android?Thanks

Visitor

Implement "don't play / block / hide artists or tracks" -function on the desktop version of spotify, only available on ios/android? Thanks 🙂

Not applicable

6444 Views

16 replies

39 likes

Block
Block Songs and or Artist
Desktop Mac
Desktop Windows
dont
hide
idea
Ideas
Play
  • 6444 Views
  • 16 replies
  • 39 likes

Superuser Contribution Spotify won’t play MP3 files

PlanPremiumCountry UK DeviceMac My Question or IssueSpotify won’t play local MP3 files. I’ve removed and reinstalled Spotify. I’ve made all the Local Files changes to ensure Spotify can play from their file location. Error message reads ‘Spotify cann...

Casual Listener

Plan Premium Country UK   Device Mac     My Question or Issue Spotify won’t play local MP3 files. I’ve removed and reinstalled Spotify. I’ve made all the Local Files chang...

William241

Roadie

8034 Views

6 replies

1 likes

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  • 6 replies
  • 1 likes

Solved!!Superuser Contribution MacOS app doesn't work offline after update

Plan: PremiumCountry: Czech republic Device: Macbook Pro Mid-2017Operating System: MacOS Catalina 10.15.4 After the latest update, I cannot use the MacOS app in offline mode. Most of my downloaded playlists are not available and all I get is the erro...

Visitor

Plan: Premium Country: Czech republic   Device: Macbook Pro Mid-2017 Operating System: MacOS Catalina 10.15.4   After the latest update, I cannot use the MacOS app in offlin...

OscarDC

Moderator

2562 Views

5 replies

0 likes

Premium
  • 2562 Views
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  • 0 likes

Solved!!Superuser Contribution Cannot start Spotify Connect from my laptop but can control it if started from another device

PlanPremium (latest version app installed)CountrySwedenDeviceMacbook Pro 2018Operating SystemmacOS Mojave 10.14.6 My Question or IssueI'm not able to start Spotify connect (for cromecast audio, samsung galaxy S9 plus) from my laptop as I cannot even ...

Casual Listener

Plan Premium (latest version app installed) Country Sweden Device Macbook Pro 2018 Operating System macOS Mojave 10.14.6   My Question or Issue I'm not able to start Spotify conne...

Floyd

Newbie

1793 Views

3 replies

1 likes

Desktop
laptop
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  • 3 replies
  • 1 likes

Superuser Contribution Error code: access point: 34. Cannot login to Spotify on MacBook.

Seemingly for no reason, Spotify on my MacBook Air was not connecting to the internet. I thought this was because I moved house, as I changed wifi sources. So, I logged out. Now that I try to log back in, there is a message saying a firewall might be...

Casual Listener

Seemingly for no reason, Spotify on my MacBook Air was not connecting to the internet. I thought this was because I moved house, as I changed wifi sources. So, I logged out. Now that I try to log bac...

Alex

Spotify Legend

26174 Views

4 replies

16 likes

access point 34
firewall
Login
Mac
Mac Demarco
proxy server
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Solved!! Playlist Cover SOS !!!

Hi! I am on my desktop APP (not web browser) for Mac and I can no longer edit playlists (change cover, reorder songs, etc.) I have the premium plan. I have some custom covers I would love to use but can't find that option anymore. The pencil edit opt...

Casual Listener

Hi! I am on my desktop APP (not web browser) for Mac and I can no longer edit playlists (change cover, reorder songs, etc.) I have the premium plan. I have some custom covers I would love to use but ...

EthanS1

Community Legend

1121 Views

3 replies

1 likes

Desktop
edit
Playlists
  • 1121 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution The queue doesn't display the list of the songs added to it

PlanPremium CountryGermany DeviceMacBook Pro (13-inch, Mid 2012) Operating SystemmacOS 10.14.2 (18C54) My Question or IssueHi, yesterday I updated the desktop app to version 1.1.32.618.gda5638a6. The songs that were added to the queue before the upda...

Casual Listener

Plan Premium   Country Germany   Device MacBook Pro (13-inch, Mid 2012)   Operating System macOS 10.14.2 (18C54)   My Question or Issue Hi, yesterday I updated t...

Ivan

Spotify Legend

929 Views

3 replies

0 likes

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Mac Solution: A Firewall may be blocking Spotify Error code auth:3

Open Finder In the Menu Bar select Go and then 'Go to Folder' Enter: /private/etc/hosts Locate the file called 'host' and drag to desktop Open the file and replace the text with: ### Host Database## localhost is used to configure the loopback interfa...

Casual Listener

Open Finder  In the Menu Bar select Go and then 'Go to Folder'  Enter: /private/etc/hosts   Locate the file called 'host' and drag to desktop  Open the file and replace ...

Cloud1

Gig Goer

5653 Views

2 replies

2 likes

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  • 2 likes

Auto pause when idle or when screen locks?

Plan: PremiumCountry: USA Device: Macbook pro 2019Operating System: macOS 10.14.6 My Question or Issue Is it possible to configure Spotify to stop playing after I have been idle for a period of time, or perhaps after the screen locks? I have searched...

Casual Listener

Plan: Premium Country:  USA   Device: Macbook pro 2019 Operating System: macOS 10.14.6   My Question or Issue   Is it possible to configure Spotify to stop playing aft...

Bethany_Dawn

Community Legend

3095 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Zoom in Spotify on mac OS

It looks like Spotify desktop client on mac OS is based on web-ui. It behaves as webpage when it comes to zoom functionality. I can use pinch-to-zoom or double-finger-tap (one finger) to zoom-in. I was just wondering if this expected? CheersRadek

Casual Listener

It looks like Spotify desktop client on mac OS is based on web-ui. It behaves as webpage when it comes to zoom functionality. I can use pinch-to-zoom or double-finger-tap (one finger) to zoom-in. I w...

Jeremy

Spotify Legend

6351 Views

10 replies

5 likes

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  • 10 replies
  • 5 likes

Solved!!Superuser Contribution Can't remove a playlist cover?

I'm in the US, and I have Spotify premium. I'm trying to edit my playlist covers from one of my public playlists from my MacBook air, and I decided I didn't like one of the covers I chose and wanted to go back to the original four-album cover display...

Casual Listener

I'm in the US, and I have Spotify premium.   I'm trying to edit my playlist covers from one of my public playlists from my MacBook air, and I decided I didn't like one of the covers I chose an...

Eni

Moderator

19914 Views

17 replies

0 likes

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  • 17 replies
  • 0 likes

Solved!!Superuser Contribution Spotify *only* plays through Macbook speakers?

No matter what my computer's output settings are, the Spotify app will *always* play through my laptop's speakers. All other apps are able to be played through headphones, a bluetooth speaker, my Scarlett 18i8, etc. but no matter my output settings, ...

Casual Listener

No matter what my computer's output settings are, the Spotify app will *always* play through my laptop's speakers. All other apps are able to be played through headphones, a bluetooth speaker, my Sca...

OscarDC

Moderator

6412 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Solved!! Disabling Local Files from showing up in search results when deleting local-files.bnk does not work

Plan: PremiumCountry: IndiaDevice:MacBook Pro (Retina, 15-inch, Mid 2015)Operating System: macOS High Sierra (10.13.6) My Question or IssueI have recently noticed that local files from my Mac show up in search results despite the Show Local Files opt...

Regular

Plan: Premium Country: India Device:MacBook Pro (Retina, 15-inch, Mid 2015) Operating System: macOS High Sierra (10.13.6)   My Question or Issue I have recently noticed that loca...

ParentalControl

Composer

2424 Views

2 replies

1 likes

  • 2424 Views
  • 2 replies
  • 1 likes

Solved!! album cover art not showing

Plan PremiumCountry CanadaDevice: Macbook Pro 11,5 2015, MacOS Catalina 10.15.4, Spotify 1.1.31.703.g256add22 My Question or IssueA few days ago (I think Thurs., April 30) suddenly the album cover for current song in the lower left corner of the Spot...

Casual Listener

  Plan Premium Country Canada Device: Macbook Pro 11,5 2015, MacOS Catalina 10.15.4, Spotify 1.1.31.703.g256add22   My Question or Issue A few days ago (I think Th...

vostap

Casual Listener

5188 Views

3 replies

0 likes

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Solved!! Installer stuck + Eats RAM to infinity.

The most recent Spotify Installer for Mac gets stuck at 'Installing Spotify', and keeps eating RAM. I left it for a good 30 minutes, and by that time it occupied more than 28 GBs or RAM. PlanPremiumCountrySwedenDeviceMacbook Pro Retina 2014Operating ...

Casual Listener

The most recent Spotify Installer for Mac gets stuck at 'Installing Spotify', and keeps eating RAM. I left it for a good 30 minutes, and by that time it occupied more than 28 GBs or RAM.   Pla...

huccxz

Casual Listener

5597 Views

2 replies

1 likes

  • 5597 Views
  • 2 replies
  • 1 likes

Superuser Contribution Remove explicit content - using webplayer

Hi all I am using webplayer and I would like to disable explicit content. I cannot find the setting. I am following the steps described here https://support.spotify.com/uk/using_spotify/system_settings/explicit-content/ Is there a way to remove expli...

Casual Listener

Hi all   I am using webplayer and I would like to disable explicit content. I cannot find the setting.   I am following the steps described  here https://support.spotify.com/u...

Pippo222

Casual Listener

12951 Views

2 replies

1 likes

  • 12951 Views
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Solved!! Can I delete my 30gb 'Persistent Cache' folder?

I was wondering if I could delete my 'Persistent Cache' folder without damaging my library of functioning of my desktop Spotify app? It is now at 30gb and taking up space I could do with. Also is there a way to cap this folder size or must I manually...

Casual Listener

I was wondering if I could delete my 'Persistent Cache' folder without damaging my library of functioning of my desktop Spotify app? It is now at 30gb and taking up space I could do with. &nbsp...

MartinStoichkov

Community Legend

23173 Views

3 replies

0 likes

Cache
Mac
storage
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  • 0 likes