Desktop(mac) app doesn't open

[New user]

After a virus software signed problems with my Spotify app and it stop playing out of nowhere, I deleted the app, emptied trash, and re-downloaded, but now the app doesn't open at all. Nothing happens when I click on it. I've done this a few times, restarted my computer and all the basics you typically do. I believe is a Spotify problem now.

[Bittencourt]

Hey there,

Thanks for posting in the Community.

Can you please try a clean reinstall of the app as described bellow. This is more thorough than a normal reinstall.

1. Quit Spotify.
2. Open Finder then click Go (on the menu bar on the top of the screen). 
3. Select Library from the drop-down menu that appears (you may need to hold the Option (Alt) key if Library isn’t visible).
4. Open Caches and delete the com.spotify.Client and com.spotify.client.helper folders.
5. Click the back arrow. 
6. Open Application Support and delete the Spotify folder.
7. Hit Command+Shift+G from your OS X desktop to bring out the Go to Folder window.
8. Enter /Library/ to open Library folder.
9. Enter “Spotify” in the search field, hit “Search: Library” and delete all files that appear:
10. Shut down your computer.
11. Wait a couple minutes and then hit the Power button again to boot your device.
12. Download and install Spotify.

If the error still persists afterwards, try a different network connection. Are you able to use the web player without opening the desktop app?

Do you have a different mac to test your account?

If possible, give a different Spotify account on your mac a go as well.

Let me know how it goes!