Fix the Now Playing Panel setting that keeps reverting

[jc21com]

Here's a post from 2023:

https://community.spotify.com/t5/App-Features/Now-playing-panel-cannot-disable/m-p/5568695

and the problem is still a problem.

Using the Mac App, I disable the "Show the now-playing panel on click of play" and the "Display short, looping visuals on tracks (Canvas)" and they are respected for a short time. Then about a week later, boom, they are enabled once again.

So my idea is this: test this setting thoroughly. If a new update reverses it, then fix that, too.

PS: Showing the looping canvas on the iOS App and being unable to turn that off is distracting. When driving and using CarPlay, showing me a "video" is unsafe.

[Novy]

Hey there @jc21com,

Thanks for reaching out. We moved your post from the Idea Exchange to the help boards where it better fits.

Just to confirm, have you tried performing a clean reinstall of the app to see if it makes any difference? This is often an overlooked step, but it can be helpful to get rid of any cache that might be causing trouble. 

If that doesn't do the trick, could you let us know the OS version of your device, along with the exact Spotify version? Also, make sure to include any other troubleshooting steps you've tried, if any. 

Lastly, keep in mind you can find the option to turn off Canvas on mobile devices by going to Settings > Playback.

We'll be on the lookout for your reply.

[andlin]

Yes! I also have this problem, and it's driving me crazy!

[Eni]

Hey there @andlin, 

Thanks for getting in touch about this and welcome to the Community!

Could you send us the info @Novy asked for previously? We'll take a closer look. 

Also, we'd like to know if this started happening after a specific event such as an update. 

We'll be waiting for your reply.