Friend Activity not working

[fuzzypuff]

Plan

Premium

Country

United States

Device

MacBook Pro 2024

Operating System

MacOS

My Question or Issue

My friend activity has been working fine, with no issues for years. A few days ago, my friend activity tab displayed a message telling me to go to settings to 'share my listening activity on Spotify'. I had never turned this setting off. I went to settings and saw the toggle for this setting was already switched to On. I uninstalled the app, cleared my cache, checked my internet connection, and spoke with a customer support representative at Spotify. No solution was found. Not sure what to do. Has anyone else been experiencing this issue?

[Dessi]

Hi there @fuzzypuff,

Thanks for reaching out!

Just to double-check if we understood the issue properly - when you open your Friend Activity tab, you don't see anything apart from the message saying you need to enable it in your settings? Since you mentioned it already is toggled on, can you ask some of your friends, who are following you to check if you appear in their list and if yes, what it says (which song, what time ago)?

We'd also recommend logging out and back in your account a couple of times in a row to force a re-sync, as well as signing in on a friend or relative's PC to see if you get the same error there. This will help us determine if it's account- or device-related.

Keep us posted.

[jsheayeqawretj]

My account’s friend activity hasn't worked in months either. It appears to be stuck on Spotify's backend.
In the desktop app, the toggle “Share my listening activity on Spotify” turns green but doesn’t activate — it gets a red outline and the sidebar still says “Go to Settings > Social…”.

I’ve tried:
– reinstalling Spotify
– clearing cache + prefs
– full Mac reset of permissions
– Local Network access
– firewall allowlist
– no VPN/filter extensions
– signing out everywhere
– privacy setting resets

Nothing changes the behaviour, so this looks like the backend field presence_publishing_enabled is stuck in the off state.

Can someone at Spotify please refresh/reset my account’s presence/social flags on your end?
Other users with the same issue said Support fixed it instantly once the backend was reset.

Thank you.