Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3599 Views
  • 1 replies
  • 0 likes
  • 3599 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5851 Views
  • 1 replies
  • 0 likes
  • 5851 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4009 Views
  • 1 replies
  • 3 likes
  • 4009 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 40366 Views
  • 19 replies
  • 1 likes
  • music stops
  • 40366 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 165969 Views
  • 0 replies
  • 35 likes
  • Mac
  • 165969 Views
  • 0 replies
  • 35 likes

Solved!!Superuser Contribution What can I do if the Spotify web player won't play any music anymore?

The webplayer used to work just fine for me, but since a few weeks, the play button seems to be broken. I tried playing music, playlists, podcasts, but nothing works. The webplayer just doesn't react to my clicking the play button. I tried emptying t...

  • Casual Listener
  • The webplayer used to work just fine for me, but since a few weeks, the play button seems to be broken. I tried playing music, playlists, podcasts, but nothing works. The webplayer just doesn't react...
  • Grakky
  • Music Fan
  • 9069 Views
  • 4 replies
  • 1 likes
  • 9069 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Spotify App Extremely slow and unresponsive on M1 Mac

PlanPremiumCountryGermany DeviceMacBook Air M1 2020Operating SystemMacOS 14.1.1 (Problem started already on Ventura / before Update to Sonoma) My Question or IssueSince approximately one week the Spotify App on my M1 Mac is extremely unresponsive and...

  • Casual Listener
  • Plan Premium Country Germany   Device MacBook Air M1 2020 Operating System MacOS 14.1.1 (Problem started already on Ventura / before Update to Sonoma)   My Question or Issue Sinc...
  • Maarten288
  • Visitor
  • 3827 Views
  • 18 replies
  • 3 likes
  • apple
    m1
    performance
  • 3827 Views
  • 18 replies
  • 3 likes

Superuser Contribution Unable to log in to desktop app on a Mac

PlanPremiumCountryUSDeviceMacbook Pro late 2017Operating SystemOS Sierra Version 10.12.6 My Question or IssueEvery time I try to log in to my desktop app I get an error message: "The username or password is incorrect (Error code: auth:2)"... but this...

  • Newbie
  • Plan Premium Country US Device Macbook Pro late 2017 Operating System OS Sierra Version 10.12.6   My Question or Issue Every time I try to log in to my desktop app I get an error messa...
  • Ennio_Styles
  • Regular
  • 4137 Views
  • 14 replies
  • 0 likes
  • 4137 Views
  • 14 replies
  • 0 likes

Superuser Contribution songs missing/order changed on the Mac but is fine on the phone

so one of my playlists has been acting up since last week, a few songs are missing and the order has been changed on the app on my Mac, but it is fine on the phone app and even on the web, the support chat has been of no use until now, any suggestion...

  • Casual Listener
  • so one of my playlists has been acting up since last week, a few songs are missing and the order has been changed on the app on my Mac, but it is fine on the phone app and even on the web, the suppor...
  • Novy
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Crackling/Clipping Noise on Macbook

Crackling/popping/clipping/stuttering issue that I've seen in different forums. Can't find a fix for the mac. Just started noticing it today. Please help! Macbook running macOS Catalina v10.15.6 Retina, 12 inch, 2017.

  • Visitor
  • Crackling/popping/clipping/stuttering issue that I've seen in different forums. Can't find a fix for the mac. Just started noticing it today.    Please help!   Macbook running macO...
  • T_Moth_Y
  • Visitor
  • 35672 Views
  • 115 replies
  • 22 likes
  • 35672 Views
  • 115 replies
  • 22 likes

Superuser Contribution Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

  • Music Fan
  •   Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error: DNS_PROBE_FINISHED_NXDOMAIN    The app works fine but ...
  • gobears
  • Casual Listener
  • 5774 Views
  • 27 replies
  • 4 likes
  • 5774 Views
  • 27 replies
  • 4 likes

Solved!!Superuser Contribution [Desktop][Mac] Audio Compression Artifacts, Crackling Noise

PlanPremiumCountryUS / CanadaDeviceMacbook Pro M3 (Max)Operating SystemMac OS Sonoma 14.3.1 (23D60)Spotify Version:Spotify for macOS (Apple Silicon)1.2.32.997.g4c6498b6 My Question or Issuehttps://drive.google.com/drive/folders/1SJY2YkZnCTP_8DZwoshF1...

  • Music Fan
  • Plan Premium Country US / Canada Device Macbook Pro M3 (Max) Operating System Mac OS Sonoma 14.3.1 (23D60) Spotify Version: Spotify for macOS (Apple Silicon) 1.2.32.997.g4c6498b6 &nbs...
  • ps030
  • Casual Listener
  • 1891 Views
  • 9 replies
  • 0 likes
  • 1891 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution bug—blue rectangle highlight around search results anytime you search for something

PlanPremiumCountryUSADevicemacbook pro early 2023 m2 pro chipOperating SystemmacOS 15.1My Question or IssueSpotify for macOS (Apple Silicon) 1.2.49.439.gfae492c7for a month or two now theres been a blue rectangle highlight around search results anyti...

  • Casual Listener
  • Plan Premium Country USA Device macbook pro early 2023 m2 pro chip Operating System macOS 15.1 My Question or Issue Spotify for macOS (Apple Silicon) 1.2.49.439.gfae492c7 for a month or two...
  • Joan
  • Moderator
  • 213 Views
  • 4 replies
  • 0 likes
  • 213 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify stops playing after a few seconds...

I start Spotify and go to play any song but within a few seconds Spotify will glitch and stop playing. The song's progress bar will continue to move forward but no sound will come out of my computer. My problem is on an M1 MacBook Pro hooked up to a ...

  • Newbie
  • I start Spotify and go to play any song but within a few seconds Spotify will glitch and stop playing. The song's progress bar will continue to move forward but no sound will come out of my computer....
  • SuperVitamine
  • Visitor
  • 3741 Views
  • 9 replies
  • 0 likes
  • 3741 Views
  • 9 replies
  • 0 likes

Superuser Contribution I've been getting crackling/skips in my audio - can I fix it?

This happens across all of my devices and only on Spotify, not on any other application or on the browser. I'm pretty confident that it is not a hardware issue and I have completed all troubleshooting steps. I play music for really long periods of ti...

  • Visitor
  • This happens across all of my devices and only on Spotify, not on any other application or on the browser. I'm pretty confident that it is not a hardware issue and I have completed all troubleshootin...
  • Vasil
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Your operating system is out of date -screen displayed every time Spotify is started. Please remove.

PlanPremium DeviceMac Pro 5,1 (Mid 2010) Operating SystemmacOS Mojave 10.14.6 Hi. Please get rid of the "Your operating system is out of date" -nag screen shown every time Spotify starts.There will be no new operating system versions for Mac Pro 5,1 ...

Screenshot 2023-10-24 at 10.57.10.png
  • Newbie
  • Plan Premium   Device Mac Pro 5,1 (Mid 2010)   Operating System macOS Mojave 10.14.6   Hi. Please get rid of the "Your operating system is out of date" -nag screen shown every...
  • Blurst_Farling
  • Visitor
  • 1973 Views
  • 7 replies
  • 3 likes
  • Desktop (Mac)
    Mojave 10.14.6
    old mac compatibility
  • 1973 Views
  • 7 replies
  • 3 likes

Superuser Contribution Why don't my queue and playlist sort match?

I have my playlist sorted by song length. Shuffle is off. The Mac desktop app is updated to the newest version. When I look at my queue, the songs only partially match the playlist order. Some songs are skipped and others are out of order. You can te...

  • Casual Listener
  • I have my playlist sorted by song length. Shuffle is off. The Mac desktop app is updated to the newest version. When I look at my queue, the songs only partially match the playlist order. Some songs ...
  • nosjojo
  • Casual Listener
  • 515 Views
  • 3 replies
  • 0 likes
  • 515 Views
  • 3 replies
  • 0 likes

Superuser Contribution Settings constantly resetting

PlanPremiumCountryAustralia DeviceAny desktop device (currently on Macbook Air 2024)Operating SystemWindows or macOS (currently macOS Sequoia) My Question or IssueMy settings continually reset. For example I've switched off the canvas feature (short ...

  • Casual Listener
  • Plan Premium Country Australia   Device Any desktop device (currently on Macbook Air 2024) Operating System Windows or macOS (currently macOS Sequoia)   My Question or Issue My s...
  • Ivelina
  • Moderator
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 100% CPU macOS — Latest spotify version

Plan — PremiumCountry — New ZealandDevice — MacBook Pro (16-inch, 2019)Operating System — macOS 10.x.x, and 11.1Spotify Version — 1.1.51.382.g8e3b11ed My Question or IssueAfter Spotify has been open for a couple of minutes, reliably every time, CPU u...

  • Music Fan
  • Plan — Premium Country — New Zealand Device — MacBook Pro (16-inch, 2019) Operating System — macOS 10.x.x, and 11.1 Spotify Version — 1.1.51.382.g8e3b11ed   My Question...
  • lepeskin
  • Newbie
  • 3248 Views
  • 14 replies
  • 0 likes
  • 3248 Views
  • 14 replies
  • 0 likes

Superuser Contribution Constantly getting "Can't Play the current song"

PlanFreeCountryUSA (California) DeviceMac Pro 2013Operating SystemMacOS Monterey 12.5.1 Spotify for macOS (Intel) 1.1.93.896.g3ae3b4f3My Question or Issue I'm constantly getting the error "Can't play the current song" from the Mac Desktop app, versio...

Screen Shot 2022-09-03 at 3.43.50 PM.png
  • Casual Listener
  • Plan Free Country USA (California)   Device Mac Pro 2013 Operating System MacOS Monterey 12.5.1     Spotify for macOS (Intel)  1.1.93.896.g3ae3b4f3 My Question or...
  • Not applicable
  • 7530 Views
  • 6 replies
  • 1 likes
  • 7530 Views
  • 6 replies
  • 1 likes

Superuser Contribution Spotify on mac keeps stuttering. Auto quality does not work.

PlanPremiumCountryUSADeviceiMac (Retina 5K, 27-inch, 2020)Operating SystemMac OS 12.1 I am sick of the constant stuttering/dropping out for a second all the time. I have searched the "community" and there is no solution that works. It would be nice i...

  • Casual Listener
  • Plan Premium Country USA Device iMac (Retina 5K, 27-inch, 2020) Operating System Mac OS 12.1   I am sick of the constant stuttering/dropping out for a second all the time.   ...
  • raed01
  • Newbie
  • 22858 Views
  • 100 replies
  • 21 likes
  • 22858 Views
  • 100 replies
  • 21 likes

When I try to go to an artist page it doesn't let me but whenever I go on a

When I try to go to an artist page it doesn't let me but whenever I go on another artist page it works just fine I even closed and reopened the app and deleted and reinstalled it but for some reason, I can't look at this one specific artist's page (U...

  • Visitor
  • When I try to go to an artist page it doesn't let me but whenever I go on another artist page it works just fine I even closed and reopened the app and deleted and reinstalled it but for some reason,...
  • Amayy
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution When i try to open spotify on my mac and play songs, it says i'm offline

It works perfectly on my phone but when i try my mac it says i am in 'offline mode' when i am connected to the internet. I tried with my personal hotspot but that did not work either.

  • Regular
  • It works perfectly on my phone but when i try my mac it says i am in 'offline mode' when i am connected to the internet. I tried with my personal hotspot but that did not work either.
  • Willbusmaxi
  • Regular
  • 671 Views
  • 5 replies
  • 0 likes
  • 671 Views
  • 5 replies
  • 0 likes

Superuser Contribution MiniPlayer icon missing on M2 macbook

PlanPremiumCountryRomaniaDeviceMacbook Pro M1 / Macbook Air M2Operating SystemSonoma Version 14.4.1 (23E224) on both Spotify VersionSpotify for macOS (Apple Silicon)1.2.36.959.g04bf500c My Question or IssueOn my M1 mac I can see the little Open Minip...

  • Music Fan
  • Plan Premium Country Romania Device Macbook Pro M1 / Macbook Air M2 Operating System Sonoma Version 14.4.1 (23E224) on both   Spotify Version Spotify for macOS (Apple Silicon) 1....
  • Aiman420
  • Newbie
  • 1181 Views
  • 6 replies
  • 1 likes
  • Desktop (Mac)
    M1 PRO
    m2 air
  • 1181 Views
  • 6 replies
  • 1 likes