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Desktop (Mac)

Discuss Spotify for Mac

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Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

pit8302

Newbie

30389 Views

57 replies

9 likes

  • 30389 Views
  • 57 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

18074 Views

3 replies

0 likes

  • 18074 Views
  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

155021 Views

12 replies

25 likes

  • 155021 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

138546 Views

47 replies

20 likes

  • 138546 Views
  • 47 replies
  • 20 likes

Playlist not showing when tryna add a song into them

Hi i recently came across this issue after i updated the app on my macbook and i cannot add a song to a playlist other than liked songs cause none of them show for some reason so i gotta add it thru my phone, but on my phone liked songs wont show so ...

Visitor

Hi i recently came across this issue after i updated the app on my macbook and i cannot add a song to a playlist other than liked songs cause none of them show for some reason so i gotta add it thru ...

Billy-J

Spotify Star

3095 Views

2 replies

0 likes

  • 3095 Views
  • 2 replies
  • 0 likes

Can't play to Spotify Connect device.

PlanPremiumCountryHungaryDeviceAll my devicesOperating SystemMacOS, iOS, iPadOS My Question or IssueI have a server authenticated correctly into my Spotify account to use with Spotify Connect. Up until three days ago, it was completely fine, then all...

Casual Listener

Plan Premium Country Hungary Device All my devices Operating System MacOS, iOS, iPadOS   My Question or Issue I have a server authenticated correctly into my Spotify account to use wit...

DaniVisuals

Casual Listener

3030 Views

1 replies

0 likes

SpotifyConnect
  • 3030 Views
  • 1 replies
  • 0 likes

Superuser Contribution iMac desktop unable to reinstall

PlanCurrently PremiumCountryCanadaDeviceiMacOperating SystemmacOS Ventura 13.4.1 My Question or Issuethe desktop app for Spotify randomly became unopenable, and then when reinstalling, the Installer either didn't open with what I assume is an error c...

Casual Listener

Plan Currently Premium Country Canada Device iMac Operating System macOS Ventura 13.4.1   My Question or Issue the desktop app for Spotify randomly became unopenable, and then when rei...

AlejaR

Moderator

2695 Views

3 replies

0 likes

  • 2695 Views
  • 3 replies
  • 0 likes

Superuser Contribution Command-L focuses search field but doesn't put cursor there

PlanPremiumCountryUSADeviceMacBook Pro 2021Operating SystemMacOS 15.6 My Question or Issue1. Close the Spotify window (command-W).2. Re-open it (command-option-1).3. Switch to another app (command-tab).4. Switch back to Spotify (command-tab).5. Try t...

Music Fan

Plan Premium Country USA Device MacBook Pro 2021 Operating System MacOS 15.6   My Question or Issue 1. Close the Spotify window (command-W). 2. Re-open it (command-option-1). 3....

MattSuda

Spotify Star

2417 Views

15 replies

0 likes

  • 2417 Views
  • 15 replies
  • 0 likes

Solved!! Hardware Acceleration not found.

I use a macbook air m2 and I have downloaded Spotify to it. But, when I try to resize my Spotify window, it's a bit laggy. Many suggests that disabling HA works, but when I look for the option HA in the settings, no option/setting is found. I wanna t...

Casual Listener

I use a macbook air m2 and I have downloaded Spotify to it. But, when I try to resize my Spotify window, it's a bit laggy. Many suggests that disabling HA works, but when I look for the option HA in ...

Geminiiii

Casual Listener

3134 Views

7 replies

0 likes

  • 3134 Views
  • 7 replies
  • 0 likes

I do not want to see Spotify in the macOS menu bar

Please give me the option - like any other app - to not show the app in the top right menu bar on macOS Sequoai v15.5

Casual Listener

Please give me the option - like any other app - to not show the app in the top right menu bar on macOS Sequoai v15.5  

wendys123

Casual Listener

1817 Views

1 replies

0 likes

  • 1817 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Spotify can't play this right now" error in Liked Songs on Mac (Sequoia 15.5)

PlanPremiumCountryCzech Republic DeviceMacbook Pro 14" 2021Operating SystemSequoia 15.5 My Question or IssueWhen I try to play any song in the Liked Songs, an error occurs that states:"Spotify can't play this right now. If you have the file on your c...

Casual Listener

Plan Premium Country Czech Republic   Device Macbook Pro 14" 2021 Operating System Sequoia 15.5   My Question or Issue When I try to play any song in the Liked Songs, an e...

Maria

Moderator

3981 Views

3 replies

0 likes

  • 3981 Views
  • 3 replies
  • 0 likes

Search is broken on Mac Desktop App

PlanPremiumCountryUSADeviceMacbook Pro 14-inch 2023 - Apple M2 Pro with 16 GB RAMOperating SystemSequoia 15.5My Question or IssueThe Spotify App (version 1.2.51.345.gcc39d911) is having ongoing issues especially when trying to search for any music or...

Regular

Plan Premium Country USA Device Macbook Pro 14-inch 2023  - Apple M2 Pro  with 16 GB RAM Operating System Sequoia 15.5 My Question or Issue The Spotify App (version 1.2.51.345.gcc3...

Djtnut

Regular

1738 Views

1 replies

0 likes

  • 1738 Views
  • 1 replies
  • 0 likes

Re: My Spotify Account was suspended

hi I need Spotify version to catlina 10.15 mac 

Visitor

hi  I need Spotify version to catlina 10.15 mac 

Billy-J

Spotify Star

1776 Views

1 replies

0 likes

  • 1776 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app stops automatic play if you manually adjust or forward to another song

PlanPremiumCountryUnited StatesDeviceMacbook Pro M4 MAXOperating SystemMacOS Sequoia My Question or IssueIf I'm in a playlist or allowing Spotify to continue the playing similar music, and I decide to either manually adjust the song (bring it back to...

Gig Goer

Plan Premium Country United States Device Macbook Pro M4 MAX Operating System MacOS Sequoia   My Question or Issue If I'm in a playlist or allowing Spotify to continue the playing simi...

Yordan

Moderator

2093 Views

1 replies

0 likes

  • 2093 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify plays both web and app mac

PlanPremiumCountry DeviceMacbook Pro M4 2024Operating SystemmacOS Sequaoia 15.5 (24F74) My Question or IssueWhen accessing shared song link (for example in telegram) spotify plays links both web and app mac..

Newbie

Plan Premium Country   Device Macbook Pro M4 2024 Operating System macOS Sequaoia 15.5 (24F74)   My Question or Issue When accessing shared song link (for example in telegram)&nbs...

Yordan

Moderator

2094 Views

1 replies

0 likes

Music
  • 2094 Views
  • 1 replies
  • 0 likes

Liked indicator (green checkmark icon) missing from currently playing song area

PlanPremiumCountryUnited StatuesDeviceMacbook Air M2Operating SystemmacOS Sonoma 14.6.1 My Question or IssueThe "liked" indicator is often not shown when it should.For example, the currently playing a song is displayed in the lower left. Next to it, ...

Casual Listener

Plan Premium Country United Statues Device Macbook Air M2 Operating System macOS Sonoma 14.6.1   My Question or Issue The "liked" indicator is often not shown when it should. For exam...

Amay

Spotify Star

2485 Views

1 replies

0 likes

Checkmark
Icon
liked
Missing
  • 2485 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Installer Showing Unix Epoch Modification Date

PlanPremiumCountryCanadaDeviceMacPro 2019Operating System15.5 My Question or IssueI am trying to re-install Spotify onto my mac, to attempt to debug an issue with Spotify crashing and bringing down my whole computer. On the way to understanding that ...

Visitor

Plan Premium Country Canada Device MacPro 2019 Operating System 15.5   My Question or Issue I am trying to re-install Spotify onto my mac, to attempt to debug an issue with Spotify cra...

Petje73

Casual Listener

3869 Views

5 replies

0 likes

  • 3869 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't watch music videos on iMac

It shows but is greyed out on Spotify new app in iMac so cant watch music videos anymore with a premium membership

Visitor

It shows but is greyed out on Spotify new app in iMac so cant watch music videos anymore with a premium membership

Dessi

Moderator

2646 Views

1 replies

0 likes

  • 2646 Views
  • 1 replies
  • 0 likes

Bug: the macos Spotify desktop client doesn't behave correctly when user clicks to focus

My Question or IssueThe macOS Spotify desktop client doesn't behave like other macOS applications when clicked. The normal behavior on macOS is that when an applications window is clicked, it is focused, but that click is not used as an action in the...

Casual Listener

My Question or Issue The macOS Spotify desktop client doesn't behave like other macOS applications when clicked. The normal behavior on macOS is that when an applications window is clicked, it is fo...

xenxier

Casual Listener

2729 Views

1 replies

1 likes

  • 2729 Views
  • 1 replies
  • 1 likes

Specific songs are played without any sound on macOS App

PlanPremiumCountryGermanyDeviceMacBook Air M3Operating SystemmacOS Sequoia 15.5 My Question or IssueSome songs of smaller bands are played without any sound. The time runs and no error is displayed, but there is no sound. The same songs can be played...

Visitor

Plan Premium Country Germany Device MacBook Air M3 Operating System macOS Sequoia 15.5   My Question or Issue Some songs of smaller bands are played without any sound. The time runs an...

osornios

Spotify Star

2526 Views

1 replies

0 likes

  • 2526 Views
  • 1 replies
  • 0 likes

Superuser Contribution sign ini cannot sign in to my mac spotify app

even though i downloaded the spotify from official website, when i ever i click sign in button it redirects me to a browser where i expect to see a sign in page, but all i see is a "Illegal Scope" text on a white blank background in my browser, i tri...

Newbie

even though i downloaded the spotify from official website, when i ever i click sign in button it redirects me to a browser where i expect to see a sign in page, but all i see is a "Illegal Scope" te...

AlejaR

Moderator

2535 Views

1 replies

0 likes

  • 2535 Views
  • 1 replies
  • 0 likes

how do i disable open Spotify popup in Chrome?

How do I stop this pop-up from appearing every time I click on a Spotify link in Chrome? PlanPremiumCountryUSDevice2015 MacBook AirOperating SystemOS Monterey

Casual Listener

How do I stop this pop-up from appearing every time I click on a Spotify link in Chrome?     Plan Premium Country US Device 2015 MacBook Air Operating System OS Monterey

djMarcSense

Casual Listener

3540 Views

2 replies

0 likes

  • 3540 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can I shut off the tiny window that appears when I switch from Spotify to another tab on Mac?

PlanFree/PremiumCountryUSA DeviceiMac 24-inch M1 2021Operating SystemSequoia 15.5 My Question or IssueHow do I stop this from happening every single time I switch to a different tab? I can hear what's playing -- I don't want a tiny window to show up....

Casual Listener

Plan Free/Premium Country USA     Device iMac 24-inch M1 2021 Operating System Sequoia 15.5   My Question or Issue How do I stop this from happening every single time I swi...

slatertater

Casual Listener

3555 Views

3 replies

0 likes

  • 3555 Views
  • 3 replies
  • 0 likes

Auth2 error code on Mac

Plan PremiumCountry US Device Mac Air bookUsing Sequoia 15.5 My Question or IssueI cannot log into Spotify on my laptop. Repeatedly get an auth2 error code. I’m logged in fine on my iPhone and iPad so I don’t know why my account is not being recogniz...

Newbie

Plan  Premium Country US   Device  Mac Air book Using Sequoia 15.5   My Question or Issue I cannot log into Spotify on my laptop. Repeatedly get an auth2 error code. I’m l...

Bittencourt

Spotify Star

2611 Views

1 replies

0 likes

  • 2611 Views
  • 1 replies
  • 0 likes