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Black screen for Spotify Mac Desktop

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Black screen for Spotify Mac Desktop

Regular

Hello to everyone,

 

It's been a while that I can't use Spotify on Mac (Catalina 10.15.3), I just have a black screen.

Of course I re-instal many times, I also disabled hardware acceleration. Some previous help told my to change lines of code on the library, but It did not work either.

Nothing change, and I am annoyed now. 

 

Do you please have any idea how to fix that ?

Thanks a lot !

Screenshot 2020-04-03 at 10.32.49.png
Screenshot 2020-04-03 at 10.32.57.png
14 Replies

Re: Black screen for Spotify Mac Desktop

Moderator
Moderator

Hey there @debbiedjr

 

Thanks for reaching out to the Community about this. 
 

Most common issues can be fixed with a quick reinstall of the app. In some situations however, a clean (more thorough) reinstall of the app might be needed. This way, you can start afresh with Spotify on your device. 

 

Check out this help page in order to find the steps for clean reinstall on your Mac. 

 

Hope this helps. Let us know how it goes. 

IvanModerator
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Re: Black screen for Spotify Mac Desktop

Visitor

I've tried but still not work

Re: Black screen for Spotify Mac Desktop

Visitor

me either

Re: Black screen for Spotify Mac Desktop

Visitor

No it didn't work. But you can’t update the app once every three to four months and think that’s going to be enough.

Re: Black screen for Spotify Mac Desktop

Community Legend

Hey there @Ciunas,

 

Thanks for reaching out to us and welcome to the Community 🙂

 

We'd like to add a few more troubleshooting steps to the ones you've tried already. Can you try restarting the Mac? If that doesn't do the trick, you can check these steps and launch the app in Mac safe mode.

 

If you still experience the same issue, we'd suggest a friend of yours to try with their account on your device. That way, we can check if it is an account-related issue.

 

Keep us posted! If you have questions, you know where to find us.

 

 

 

PetyaModerator
 
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Re: Black screen for Spotify Mac Desktop

Regular

**bleep**ing fix this already!!!

it's driving me nuts

piece of junk app

Re: Black screen for Spotify Mac Desktop

Moderator
Moderator

Hey @pich747!

 

Sorry to hear you feel like this. We'd like to help you solve this.

 

This issue might be caused by multiple factors and to troubleshoot this further we'll need to know what steps you've tried so far to solve this.

 

There are some good suggestions in this thread - starting from a clean reinstall and disabling hardware acceleration and moving on to reinstalling the app in Safe mode.

 

Feel free to let us know what you've tried and we'll see what else we can suggest.

ElenaModerator
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Re: Black screen for Spotify Mac Desktop

Casual Listener

For me, clearing the prefs file helped - ~/Library/Application Support/Spotify/prefs.

After you clear this file, Spotify app will start will fresh configurations and will ask you to login once again. That fixed the issue for me and hope it works for you guys too.

Re: Black screen for Spotify Mac Desktop

Newbie

This worked for me too 👍

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