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Can't login to MacOS App

Solved!

Can't login to MacOS App

Plan

Premium

Country

Spain

Device

MacBook Air M2

Operating System

MacOS Sonoma 14.2.1

 

My Question or Issue

I'm trying to make a fresh installation of Spotify in a new laptop. No problem login in on the browser —Safari 17.2.1— when the app sends me there for the login —Screenshoot #2—, but when the browser prompts me to return to the app, I get the error in Screenshot #1 and reverts me to Screenshot #2.

 

I've already followed the suggestions in other threads: reset the email login password, reset the Hide My ID email password, reinstalling, etc. None of it worked. Also my firewall has been off the whole time.

 

No issues with the login in my iPhone and other computers.

 

Any suggestions?

 

Thanks in advance!

Screenshot #1 2024-01-09 at 19.49.40.png
Screenshot #2 2024-01-09 at 19.50.43.png
Reply

Accepted Solutions
Marked as solution

Hi there @vanyacrow,

 

Thanks for posting in the Community! 

 

To start, we recommend logging out from your account everywhere from the Overview Page here. Afterwards, you can give the app a clean reinstall once again and then try using a different browser to see if the login issue persists there as well.

 

We'll be on the lookout for your response 🙂

IvelinaModerator
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View solution in original post

2 Replies
Marked as solution

Hi there @vanyacrow,

 

Thanks for posting in the Community! 

 

To start, we recommend logging out from your account everywhere from the Overview Page here. Afterwards, you can give the app a clean reinstall once again and then try using a different browser to see if the login issue persists there as well.

 

We'll be on the lookout for your response 🙂

IvelinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a "Like".
Are you new to the Community? Take a moment to introduce yourself!

Thanks, @Ivelina!

 

Just setting a different default browser —DuckDuckGo— and having the Spotify app to redirect me there for login did the trick. I’m back in; no need for a reinstall or login out from other sessions 🙂

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