My Web Player will not load

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My Web Player will not load

broderickc13
Casual Listener

I'm trying to play my music in the Spotify Web Player, not the app, and it won't load. I don't know what to do, because Spotify's homepage loads perfectly fine, but as soon as I try to go on play.spotify.com nothing works. My screen is just completely black with the spotify logo in the corning, there isn't even a loading sign. It has been like this for a few days, but I can still access my music on the Spotify app, and on my phone. If anyone could help that would be great! And I just realized that I can attach a picture of my screen, so I'm going to do that too.

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Re: My Web Player will not load

fweibel
Casual Listener

Hi,

 

I had the same issue recently> while trying to find solution, I found this thread.

 

My case

For my job, I often change location. Two weeks after being in a new country, the webplayer won't load its page. Clearing cache, trying icognito mode, testing the http=1 option... all these solutions fails..

 

My solution

https://www.spotify.com/ch-fr/ (replace ch-fr with your current country)

login.

go to your profile settings page https://www.spotify.com/ch-fr/account/profile/

change the country in the dropdown list to your current country. if it is disabled, ignore this step

after a few minutes, go to play.spotify.com. 

 

Cheers

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Re: My Web Player will not load

pmiguy
Regular
appears to be an issue with Chrome. I was having same problem. Logged in and downloaded the app from FireFox and works perfectly.

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Re: My Web Player will not load

-mm-
Casual Listener

@e-k:

It seems to work for me now. What happened? I was closing a program in task manager when in the corner of my eye i saw another program appear there. It was SpotifyWebHelper.exe. I had a feeling that i should try the web player again and it worked.

 

I did a search and indeed this program's purpose seems to be to allow users to open up and play Spotify's music in the web player. Why it wasn't running before, i have no idea.

 

edit: I spoke too soon. At first it worked, i could use the web player at work without the client. Now it doesn't work anymore and my work pc has the same problem as before. It doesn't make a difference if i have the client open on my home pc or not. I give up.

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65 Replies

Re: My Web Player will not load

broderickc13
Casual Listener

I just realized I didn't properly upload the picture hahaha

Screen Shot 2014-07-13 at 10.27.55 AM.png

Re: My Web Player will not load

Joe
Community Legend

What operating system and browser are you using? Are you behind a proxy possibly?

Re: My Web Player will not load

broderickc13
Casual Listener

I'm using safari on a mac

Re: My Web Player will not load

Joe
Community Legend

Could you try logging out of spotify then back in. If you still get the same thing, log out again then clear the cache and cookies in safari and it should work after doing that.

Re: My Web Player will not load

TinyDinosaur
Casual Listener

My Web Player won't load either and I've tried clearing the cache.

Re: My Web Player will not load

sdonlon326
Regular

if you are using a mac, clear the spotify cookie and it should work. It did for me, at least.

 

Shannon 😄

Re: My Web Player will not load

TinyDinosaur
Casual Listener

I've done that and it's still not working

 

Re: My Web Player will not load

sdonlon326
Regular

Have you restarted your computer? That helped for me...

Shannon 😄

Re: My Web Player will not load

Thumpfi
Casual Listener

Same problem here?

Any advice how to solve it?

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