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Please see below the most popular frequently asked questions.

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Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12623 Views
  • 8 replies
  • 0 likes
  • Other
  • 12623 Views
  • 8 replies
  • 0 likes

Superuser Contribution [Desktop] Remove function where folders open when you open a playlist within one

This is incredibly annoying. All my folders always end up completely opened. It literally makes me not want to open them at all. Please correct this.

  • Regular
  • This is incredibly annoying. All my folders always end up completely opened.   It literally makes me not want to open them at all.   Please correct this.
  • AlejaR
  • Moderator
  • 83 Views
  • 1 replies
  • 0 likes
  • Desktop
  • 83 Views
  • 1 replies
  • 0 likes

Spotify stops playing in middle of first song after starting app.

This issue is repeating for me almost each day.Today was going into spotify.com for support and got also there following error:upstream connect error or disconnect/reset before headers. reset reason: connection termination

  • Visitor
  • This issue is repeating for me almost each day. Today was going into spotify.com for support and got also there following error: upstream connect error or disconnect/reset before headers. reset rea...
  • keblx47kebblz
  • Visitor
  • 135 Views
  • 1 replies
  • 1 likes
  • 135 Views
  • 1 replies
  • 1 likes

Help to start, the app is done. ( done for me with SpotiCash)

Hello I'm new and from Holland. I started this with Spoticash so the app is already made and stuff. But i really dont understand how to get started. Is there someone how can help? Really greatfull.

  • Visitor
  • Hello  I'm new and from Holland. I started this with Spoticash so the app is already made and stuff. But i really dont understand how to get started. Is there someone how can help? Really great...
  • Ximzend
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • question
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay on Google Nest Hub

When a song, playlist or album is complete on the Spotify app for my Google Nest Hub (2nd gen), the autoplay function does not work. It just goes silent. Autoplay is selected in my app settings on mobile and desktop.

  • Regular
  • When a song, playlist or album is complete on the Spotify app for my Google Nest Hub (2nd gen), the autoplay function does not work. It just goes silent. Autoplay is selected in my app settings on mo...
  • 802025
  • Regular
  • 348 Views
  • 10 replies
  • 0 likes
  • Other
  • 348 Views
  • 10 replies
  • 0 likes

I got premium right now and i still did not get the premium features

Its been 25 minutes I still am hearing advertisements and not enjoying the premium features And i got a verification message so its not the transaction didn’t go through

  • Visitor
  • Its been 25 minutes I still am hearing advertisements and not enjoying the premium features And i got a verification message so its not the transaction didn’t go through
  • adrian_oechsner
  • Roadie
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast error

Hi, Tracy G here from Zimbabwe, I recently edited and published a podcast for a fellow Zimbabwean, we published through Anchor and everything looked to be a success but no one seems to be able to access the podcast in Zimbabwe, neither by using the l...

  • Casual Listener
  • Hi, Tracy G here from Zimbabwe, I recently edited and published a podcast for a fellow Zimbabwean, we published through Anchor and everything looked to be a success but no one seems to be able to acc...
  • OscarDC
  • Moderator
  • 232 Views
  • 3 replies
  • 0 likes
  • Other
  • 232 Views
  • 3 replies
  • 0 likes

Family Premium

PlanFree/PremiumCountryUKDeviceiPhone SEOperating SystemiOS 11 My Question or IssueWe have a Family Premium for my wife and I and our two daughters. However, they seem to have become entangled so that when one of us is listening, others can't play so...

  • Visitor
  • Plan Free/Premium Country UK Device iPhone SE Operating System iOS 11   My Question or Issue We have a Family Premium for my wife and I and our two daughters. However, they seem to hav...
  • Bittencourt
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • SONOS
  • 93 Views
  • 1 replies
  • 0 likes

Superuser Contribution [LG Smart TV][Developer] Make Spotify accessible on LG Smart TV for blind users.

Good Afternoon, For your blind and partially sighted Customers, I would appreciate if you could arrange for an access issue with the Spotify app using the 'audio guidance' screen reader on LG Smart Tv's to be resolved.The latest version of the app is...

  • Visitor
  • Good Afternoon,   For your blind and partially sighted Customers, I would appreciate if you could arrange for an access issue with the Spotify app using the 'audio guidance' screen reader on L...
  • Dian
  • Moderator
  • 225 Views
  • 3 replies
  • 1 likes
  • Developer
    LG Smart TV
  • 225 Views
  • 3 replies
  • 1 likes

Adult content erased

Hi I listened to podcast with adult content, can I hide this content or erase it from my recently viewed?

  • Visitor
  • Hi    I listened to podcast with adult content, can I hide this content or erase it from my recently viewed?
  • Amayy
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

to all who can answer

Hello, maybe I got lost in the translation, answer: is it possible to stream the same Spotify over the same wifi on several devices at the same time, for example: Google assistant and Hama tuner with Spotify connect function?

  • Casual Listener
  • Hello, maybe I got lost in the translation, answer: is it possible to stream the same Spotify over the same wifi on several devices at the same time, for example: Google assistant and Hama tuner with...
  • Amayy
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sync Spotify liked songs with Last.fm loved Tracks

Hey, everyone! For a long time I tried to find such way of sync. And there was an old feature request about that, which was closed as "not enough votes" https://community.spotify.com/t5/Closed-Ideas/Last-fm-Sync-last-fm-loved-Tracks/idi-p/274574 So I...

  • Gig Goer
  • Hey, everyone!  For a long time I tried to find such way of sync. And there was an old feature request about that, which was closed as "not enough votes"  https://community.spotify.com...
  • Jabo2
  • Newbie
  • 7155 Views
  • 26 replies
  • 47 likes
  • Other
  • 7155 Views
  • 26 replies
  • 47 likes

Superuser Contribution Spotify Connect over ethernet/cabled connection is highly unreliable - use WiFi instead

I have been struggling for a long time with getting spotify connect to work on my Sony Bravia and Onkyo (both using ethernet cable to connect to my LAN). The devices usually (yes, sometimes it does worke?) show up as a playable device in Spotify. Rec...

  • Casual Listener
  •   I have been struggling for a long time with getting spotify connect to work on my Sony Bravia and Onkyo (both using ethernet cable to connect to my LAN). The devices usually (yes, someti...
  • Saintzillla
  • Newbie
  • 9471 Views
  • 12 replies
  • 4 likes
  • Connect
    Onkyo
    Other
    PS4
    Sony
  • 9471 Views
  • 12 replies
  • 4 likes

Superuser Contribution Linksys Router - Spotify Connect - Arcam

Equipment1. Router - Linksys EA81002. Connecting over wifi to Arcam R-Play Spotify connect doesn’t work and Other Devices / Airplay option not stable When the Arcam R-play is connected as wired LAN to the router Spotify connect no issues ; problems o...

  • Casual Listener
  • Equipment 1. Router - Linksys EA8100 2. Connecting over wifi to Arcam R-Play    Spotify connect doesn’t work and Other Devices / Airplay option not stable    When the A...
  • jrwigs
  • Casual Listener
  • 1285 Views
  • 3 replies
  • 0 likes
  • Other
  • 1285 Views
  • 3 replies
  • 0 likes

Solved!! Spotify connect feed dropping out

PlanPremiumCountryNetherlandsDeviceYamaha MusicCast wxad-10Operating SystemWindows 10, Android My Question or IssueFor the last 2 months I have experienced random stuttering/buffering/dropouts with Spotify connect. The song playing will cut and resum...

  • Roadie
  • Plan Premium Country Netherlands Device Yamaha MusicCast wxad-10 Operating System Windows 10, Android   My Question or Issue For the last 2 months I have experienced random stuttering/...
  • byrongetonefree
  • Newbie
  • 11050 Views
  • 74 replies
  • 7 likes
  • Connect
  • 11050 Views
  • 74 replies
  • 7 likes

Superuser Contribution Cannot create playlist folder in desktop app or web player

I have read the Spotify support which says I need to use the desktop app, right click on a playlist and then select create folder. However, when I try to do this, create folder is not an option in the drop-down

  • Visitor
  • I have read the Spotify support which says I need to use the desktop app, right click on a playlist and then select create folder. However, when I try to do this, create folder is not an option in th...
  • ukergin
  • Casual Listener
  • 149 Views
  • 4 replies
  • 0 likes
  • 149 Views
  • 4 replies
  • 0 likes

Superuser Contribution I can't Pitch my song.

I can't go to next page or scroll down after this page.So i cant pitch my song. How can i fix this?

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  • Newbie
  • I can't go to next page or scroll down after this page.So i cant pitch my song. How can i fix this?  
  • grayermusic
  • Visitor
  • 128 Views
  • 2 replies
  • 0 likes
  • Other
  • 128 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Community][Connect] Spotify Studios In NYC?

Hey Spotify team!I've been so inspired to see so many of my friends, particularly wxmen artists/producers collaborate and connect over at Spotify Studios or Noteable events in Los Angeles. I was wondering if anything similar was coming to New York?I'...

  • Casual Listener
  • Hey Spotify team! I've been so inspired to see so many of my friends, particularly wxmen artists/producers collaborate and connect over at Spotify Studios or Noteable events in Los Angeles. I was ...
  • Eni
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • Community
    Connect
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Home: keeps repeating first song of playlist

Using Google Home playing songs from my spotify and it keeps repeating the first song on the playlist and the play queue just starts from the first song. Need help please really annoying, making me hate the first song on the playlist. Thanks Premium ...

  • Newbie
  • Using Google Home playing songs from my spotify and it keeps repeating the first song on the playlist and the play queue just starts from the first song. Need help please really annoying, making me h...
  • Essie8
  • Visitor
  • 3277 Views
  • 7 replies
  • 1 likes
  • chromecast
    Other
  • 3277 Views
  • 7 replies
  • 1 likes

Superuser Contribution [iOS] Fix Download Speeds

5G or super high speed Wi-Fi and Spotify STRUGGLES with consistent downloading. Has for years, for everyone. Time to get it sorted please!

  • Casual Listener
  • 5G or super high speed Wi-Fi and Spotify STRUGGLES with consistent downloading. Has for years, for everyone. Time to get it sorted please!
  • AlejaR
  • Moderator
  • 97 Views
  • 1 replies
  • 0 likes
  • iOS
  • 97 Views
  • 1 replies
  • 0 likes