Persistent sound muting/reducing by itself around every hour with a pause in playback of music

[Sougata]

For the past few days, I've been having an issue where the volume of my music mutes by itself, which I have to increase manually again to resume playback.

Plan

Premium

Country

India

Device

Macbook Air 2018

Operating System

MacOS Sonoma 14.3

My Question or Issue

For the past few days, I've been having an issue where the volume of my music mutes by itself, which I have to increase manually again to resume playback. It doesn't seem to be a laptop sound driver issue either(I have restarted my laptop twice, updated my software, + updated Chrome to the latest version). I have tried using wired and wireless headphones, but the issue persists. It doesn't happen when I playback on my phone (app), but keeps happening when I use the web browser version of spotify(online) on my laptop.

[Bittencourt]

Hey @Sougata,

Thanks for reaching out.

Since you’ve already tried several steps and the issue is still occurring, I recommend trying again using a different browser.

This will help us determine whether the problem is related to the browser.

Let me know how it goes 🙂

[Sougata]

I will be trying that right now! If i still run into problems i will let
you know.

Thank you for the quick response
Appreciate the Help🙏

[Sougata]

Hi,

The volume doesn't mute anymore, but the volume slider acts funny, like it jumps around when I try to increase or decrease my volume. I was using Spotify on Safari this time. There seems to be a bug, I believe?

[Bittencourt · Accepted solution]

Hey @Sougata, thanks for the reply.

Yes, you're right, this is a bug. We're investigating this behavior in this thread, and you can post about your affected device there.

Hopefully it will soon be solved!

[Sougata]

Thank you for the help, Really appreciate the time and effort!!!

[Bittencourt]

You're welcome, @Sougata 🙂