Unable to get Spotify desktop to work

[wizzlewozzle20]

Plan

Premium

Country

UK

Device

Macbook M1 Pro

Operating System

macOS Ventura 13.6.4

My Question or Issue

Hi there,

Just can't get this to work. Ever since I changed my display name and logged out I have had issues. I now have my display name and username the same.

What's happening is that I can only use web browser or iOS app. 

The desktop will not let me login with email and password which do work on web browser and iOS. On the latest version of Spotify I am getting

"A Firewall maybe blocking Spotify. Please update your firewall to allow Spotify. Additionally you could try changing the currently used proxy settings (error code: desktop_login_accounts:5"

I have disabled firewall and I have disabled proxies.

I have also tried logging in on my old Mac using spotify version 1.1.86.857 this Mac is using macOS Mojave version 10.14.6. This will not login using email and password and says "The username or password is incorrect. (Error code: auth:2)" I also get this message of the M1 when I try logging in with email and password using Spotify version 1.1.89.862.

On my old MacBook running Mojave I can login using google but with new M1 Mac I get the Firewall message.

I have also tried deleting all cache and doing fresh install on M1. I am wondering if it something to do with the router. I am just getting rather exhausted with trying to fix this so any help is much appreciated. I can only reorder playlists within the desktop app not web browser app so I really do need this fixed asap as my library is getting disorganised....

Thank you for you help I look forward to hearing from you.

Tim.

[Eni]

Hey there @wizzlewozzle20, 

Thanks for getting in touch about this and welcome to the Community. 

That's odd. Just to confirm, are you using any VPNs? If so, we'd recommend turning it off as it can affect the app's performance. 

If you're not using a VPN, could you try unplugging the router from the power > waiting a couple of minutes > plugging it back in? However, if this doesn't do the trick, we suggest that you create a hotspot on your phone and use that to see if the same happens while connected to a different network. 

Keep us posted on how it goes.

[wizzlewozzle20]

Hi Eni,

Thank you so much for you reply. I am just in a coffee shop and connected to their WIFI - Same issue unfortunately...

I have also deleted all caches files in Library.

Do you have any other ideas, please?

Thanks again,

Tim.

[AlejaR]

Hey there @wizzlewozzle20,

Thanks for your reply and for the info shared. 

It seems there's a more recent version of the app available to download. We understand you performed a clean reinstall of the app, but we'd like you to try again so you can make sure you're running the latest version available. You can follow these steps to do it. 

If the above doesn't do the trick, we'd like to gather some additional info. Please send us:

• The exact Spotify version you're running.
• Does this happen when you try to use Google to log in? If your account is linked to other external services as well, such as Facebook or Apple, try to log in with those.
• If there's an antivirus software or such that could be restricting access to the app, try setting Spotify up as an exception. 

Keep us in the loop!

[wizzlewozzle20]

Hi @AlejaR,

Sorry for delayed response Ive been using web app for months but it has its bugs ao really keen to get this sorted.

I have installed latest Spotify app on macOS 13.6.4 and same issue. Spotify app won't let me through to the login details page. The error comes up before. 

Ive also disabled firewall but no change.

Ive included a screenshot. What next, please?

Thanks for you help,

Tim.

[Eni]

Hey there @wizzlewozzle20, 

Thanks for getting back to us. 

Since you're experiencing issues across devices, we'd recommend asking a friend or a relative to try to log in to their account on your affected devices to check if they can replicate this behavior with their account. This will help us determine if the issue is account-related.

On another note, we suggest that you check with a different DNS. You can try changing to Google DNS by heading to System Settings > Network > Wi-Fi > Details > DNS tab > Add 8.8.8.8 and 8.8.4.4.

Lastly, it's also worth try clearing your hosts file to see if that makes the difference. 

Keep us posted on how it goes.