Premium user can't log in because of error 409

[New user]

Hi, I'm trying to login to my desktop app (on Macbook) and it says I can't login because "App is restricted to premium users only. Error 409." I am on a family premium account that works fine on my phone. How can I get Spotify back on my computer?

[AlejaR]

Hey there,

Thanks for posting in the Community and welcome.

In this case, you might need to check for any local settings on your device that could be blocking the app. In case there's an antivirus software or such that could be restricting access to the app, try whitelisting Spotify. 

If the above doesn't do the trick, we'd like to gather some additional info. Would you mind sending us the make/model and OS of the affected device along with the Spotify version you are currently running?

Lastly, did you notice if this started to happen after a specific event such as an OS update? If yes, please send us the details. 

Keep us in the loop!

[New user]

Går inte att logga in på min mac får felkod 409.
**********@*********** premiumkund genom telia

[Vasil]

Hey there!

Thank you for sharing your issue with the Community.
Could you please take a look at the post by @AlejaR and share the requested details?
We'd also like to know if you've done any troubleshooting so far.

We'll be on the lookout for your response!

P.S. I hope you don't mind us replying in English, it's the official Community language 🙂
Cheers!

[SofiaBR]

Hello, it is happening to me too, in a regular computer and we did not changed device or have anti virus

thabk you 

[dugongg]

I have the same problem. Web version works fine but desktop app gives 409 error. I have an Individual Premium plan.

[dugongg]

Adding to my message above, I am using Mac OS 10.13.6 and Spotify desktop app version 1.1.27.472.gf6574b97

[dugongg]

Adding to my message above, I am using Mac OS 10.13.6 and Spotify desktop app version 1.1.27.472.gf6574b97

[dugongg]

Update, good news, I just got it working by installing a new version of Spotify.

[tomi_kause]

"Premium users only: Error code 409" happens to me to even though I just installed the recent Linux client with "snap install spotify". 

[Dian]

Hey @tomi_kause,

Thanks for posting in the Community.

Does the error occur on a device with a different OS like Windows or MacOS?

Maybe the folks from our dedicated Linux board could offer more advice as we don't officially support the app on Linux.

Hope this clears things a bit,

Cheers!

[FurbyXL]

Had the same here on Ubuntu 22.04 with a premium account. Resolved by uninstalling spotify, removing its config (~/.config/spotify) and reinstalling via snap.

[chescajordan]

I had this issue after I did a software update on my Mac. I deleted and then reinstalled Spotify and now it's working fine!

[OscarDC]

Hey @chescajordan,

Welcome to the Community, and thank you for joining the conversation.

We're glad to know that everything is working fine now. We appreciate the time you spent following the process and sharing what works for you. Hopefully, this tip will help other users too.

In case you need anything else, remember that we're just a post away.

Cheers!

[bljjjm]

Hi I just noticed the same problem. Family premium to. Just made an OS update then I got this problem. 

I have Mac OS ventura 13.5.2

[Mattayo2]

This is happening to me too. MacOS Ventura 13.6. Spotify Family Premium.

[Elena]

Hey @Mattayo2,

Thanks for reaching out!

Could you check for any updates for the Spotify app?

If no updates appear, I suggest trying a clean reinstall of the app. A reinstall ensures that you're running the latest version.

Let us know how you get on.

[Mattayo2]

Thanks Elena - The clean reinstall worked for me. Thanks for the help.

[Elena]

Hey there @Mattayo2,

Thanks for keeping us in the loop. Happy to hear things are working again after the reinstall!

If you have any other questions, just let us know.

Cheers!

[jonty484]

reinstalling the app on mac fixed it.