Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

biyju2f63t16mhmzjal

Casual Listener

28701 Views

55 replies

9 likes

  • 28701 Views
  • 55 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

15885 Views

3 replies

0 likes

  • 15885 Views
  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

151577 Views

12 replies

25 likes

  • 151577 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

136798 Views

47 replies

20 likes

  • 136798 Views
  • 47 replies
  • 20 likes

Superuser Contribution Re: is there anyway to shuffle two or more playlists?

Whenever I try to click the play button on the folder in the Spotify desktop app on Mac I get a "Spotify can't play this right now. If you have the file on your computer you can import it" message. I can play other tracks/playlists and I've restarted...

Newbie

Whenever I try to click the play button on the folder in the Spotify desktop app on Mac I get a "Spotify can't play this right now. If you have the file on your computer you can import it" message. I...

AlejaR

Moderator

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't Drag Spotify Window

Hi, For a while now I've been unable to click the top of the Spotify window and drag it around my desktop. This is only a problem with Spotify, not any other applications on my computer. It's a big pain! Has anyone else experienced this issue? I'm us...

Visitor

Hi,   For a while now I've been unable to click the top of the Spotify window and drag it around my desktop. This is only a problem with Spotify, not any other applications on my computer. It'...

alopix

Newbie

6726 Views

16 replies

4 likes

  • 6726 Views
  • 16 replies
  • 4 likes

Solved!!Superuser Contribution "Your version of windows is out of date" ... I'm on a Mac

Plan: PremiumCountry: USA Device: Macbook Pro mid-2012 (refurbished)Operating System: Mac 10.13.6 My Question or Issue:I am seeing a "Your version of Windows is out of date banner", but a) I'm on a Mac so I don't have Windows and b) my Mac's version ...

Casual Listener

Plan: Premium Country: USA   Device: Macbook Pro mid-2012 (refurbished) Operating System: Mac 10.13.6   My Question or Issue: I am seeing a "Your version of Windows is out of date ...

JMSch

Casual Listener

3750 Views

18 replies

5 likes

  • 3750 Views
  • 18 replies
  • 5 likes

Superuser Contribution Encountering distortion and electrical noise when using the equalizer.

PlanPremiumCountry Device(Macbook Pro M2 Pro)Operating System(macOS Ventura 13.5.2) My Question or IssueWhen using AirPods to listen to music on Spotify's Mac app and adjusting the equalizer for sound effects, I consistently encounter electrical nois...

Casual Listener

Plan Premium Country   Device (Macbook Pro M2 Pro) Operating System (macOS Ventura 13.5.2)   My Question or Issue When using AirPods to listen to music on Spotify's Mac app and ad...

puki7777

Newbie

2152 Views

7 replies

2 likes

  • 2152 Views
  • 7 replies
  • 2 likes

Superuser Contribution I am logged in with my phone but it won't allow me to log in on my computer

I just now downloaded the Spotify app and tried to log in with a browser as well as with the app but neither of those worked yet, I CAN listen with my phone app

Visitor

I just now downloaded the Spotify app and tried to log in with a browser as well as with the app but neither of those worked yet, I CAN listen with my phone app

Dian

Spotify Legend

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist tab and Friend Activity tab keeps resizing.

I'm on a Macbook, and every time I drag to resize the Spotify window to be smaller so I can multitask and use another app like Safari, the playlist tab and friend activity tab change sizes when I maximize the screen again. These two tabs will be way ...

Gig Goer

I'm on a Macbook, and every time I drag to resize the Spotify window to be smaller so I can multitask and use another app like Safari, the playlist tab and friend activity tab change sizes when I max...

Eni

Moderator

650 Views

1 replies

0 likes

  • 650 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play release radar on other device doesn't prompt update

Operating SystemmacOS Ventura Version 13.3.1 My Question or IssueBy my observations, the songs in release radar update (when one is available) on explicit navigation to the playlist. When listening to the updated version of release radar on a device,...

Casual Listener

Operating System macOS Ventura Version 13.3.1   My Question or Issue By my observations, the songs in release radar update (when one is available) on explicit navigation to the playlist. Whe...

MihailY

Moderator

919 Views

3 replies

0 likes

  • 919 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution all actions delayed on Mac app

PlanPremiumCountryUnited StatesDevice M1 Pro Macbook Pro late 2022Operating SystemMacOS Ventura My Question or IssueI am using the MacBook version of Spotify desktop, and every button is extremely delayed. Any action (pause, play, skip, search, open ...

Regular

  Plan Premium Country United States Device  M1 Pro Macbook Pro late 2022 Operating System MacOS Ventura   My Question or Issue I am using the MacBook version of Spotify des...

Joan

Moderator

1371 Views

7 replies

1 likes

  • 1371 Views
  • 7 replies
  • 1 likes

Desktop version on MacOs: Data Cache

OS: Mac Os Ventura 13.5.2. I changed the download cache to a new location on another disc an named it "Spotify-Cache". The result was that "/Library/Application Support/Spotify/PersistentCache/Storage" got deleted, as expected. But when I download fi...

Regular

OS: Mac Os Ventura 13.5.2.   I changed the download cache to a new location on another disc an named it "Spotify-Cache". The result was that "/Library/Application Support/Spotify/PersistentCac...

1489 Views

0 replies

0 likes

  • 1489 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Installation for Mac OSX 14.0 Sonoma fails

PlanPremiumCountryGermany DeviceMacBook Pro 13" 2020 IntelOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi all,I am Betatesting MacOS 14.x Sonoma. The installation process of the Spotify app fails. See attached Screensho...

Casual Listener

Plan Premium Country Germany   Device MacBook Pro 13" 2020 Intel Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi all, I am Betatesting Ma...

AlexKemp

Casual Listener

2681 Views

2 replies

1 likes

installation
Mac OS X 14.0
sonoma
  • 2681 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Cant find playlist clicked from sidebar + really slow

PlanPremiumCountryUSADeviceMacbook Pro M1 2020, Operating SystemVentura 13..5.1 My Question or IssueWhen clicking to open a playlist in the sidebar, it hangs for about 3 minutes then says can't find playlist. I just tried to click on the playlist I j...

Casual Listener

Plan Premium Country USA Device Macbook Pro M1 2020,  Operating System Ventura 13..5.1   My Question or Issue When clicking to open a playlist in the sidebar, it hangs for about 3...

Vasil

Moderator

446 Views

2 replies

0 likes

  • 446 Views
  • 2 replies
  • 0 likes

Problem with the Playlist Song Search Function

PlanPremiumCountryCanada DeviceMacbook pro 13 inch m2Operating SystemMacOS My Question or Issue Issue with the playlist song search function. There is a bug I believe. Whenever I try to search a song within the playlist, It finds it, but then when I ...

Newbie

Plan Premium Country Canada   Device Macbook pro 13 inch m2 Operating System MacOS   My Question or Issue   Issue with the playlist song search function. There is a bug I b...

372 Views

0 replies

0 likes

  • 372 Views
  • 0 replies
  • 0 likes

How To Fix Spotify Error 101

Here are some troubleshooting tips for fixing Spotify error 101:Restart Spotify: Fully close out of the Spotify app on your device and restart it. This can help clear out any temporary bugs.Update Spotify: Make sure you have the latest version of the...

Casual Listener

Here are some troubleshooting tips for fixing Spotify error 101: Restart Spotify: Fully close out of the Spotify app on your device and restart it. This can help clear out any temporary bugs. Upda...

2072 Views

0 replies

1 likes

  • 2072 Views
  • 0 replies
  • 1 likes

Superuser Contribution View Friend Activity not working since last update

PlanPremiumCountry - USADevice(iMac)Operating System(MacOS Ventura ) My Question or IssueMy View > Friend Activity has not been working at all since the most recent update of Spotify on the Mac (version Spotify for macOS (Apple Silicon) 1.2.18.999.g9...

Regular

Plan Premium Country - USA Device (iMac) Operating System (MacOS Ventura )   My Question or Issue My View > Friend Activity has not been working at all since the most recent update o...

Joan

Moderator

627 Views

3 replies

0 likes

  • 627 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Issues Playing to External Speaker

PlanPremium CountryUnited States DeviceSamsung Galaxy S21 & Macbook Pro M1 Operating SystemAndroid 13 & MacOS Ventura My Question or IssueI listen to Spotify almost everyday while working. For over a year, I've been successfully using Spotify to play...

Casual Listener

Plan Premium   Country United States   Device Samsung Galaxy S21 & Macbook Pro M1   Operating System Android 13 & MacOS Ventura   My Question or Issue I liste...

Susan_GP

Moderator

1331 Views

2 replies

0 likes

External Speakers
  • 1331 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify won't move on to the next song

PlanPremiumCountryAustraliaDeviceMacBook Air 2023Operating SystemLatest MacOS My Question or IssueHi Spotify will stop playing music, intermittently at the end of a song. It won't move on to the next song. I can't replicate it, but it does it every s...

Casual Listener

Plan Premium Country Australia Device MacBook Air 2023 Operating System Latest MacOS   My Question or Issue Hi   Spotify will stop playing music, intermittently at the end of a ...

Eni

Moderator

596 Views

3 replies

0 likes

  • 596 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can`t Open Any Links in the Web / Spotify opens but shows nothing

PlanPremiumCountryGermany Device MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports) Operating SystemMAC 10.14.6. My Question or IssueI have a problem with the app... when I click on links on the internet that lead to Spotify profiles or albums/sin...

Casual Listener

Plan Premium Country Germany  Device   MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)   Operating System MAC 10.14.6.   My Question or Issue I have a problem wi...

Lyubka

Moderator

1017 Views

6 replies

0 likes

  • 1017 Views
  • 6 replies
  • 0 likes

Superuser Contribution How to view exact date a song was added to a playlist

 PlanPremiumDeviceMacBook Pro 2019Operating SystemmacOS Monterey (12.2) Is there a way to view the exact date that a song was added to a playlist instead of the vague "[...] weeks ago"? It's only possible to see the exact date for songs added to a pl...

Casual Listener

  Plan Premium Device MacBook Pro 2019 Operating System macOS Monterey (12.2)   Is there a way to view the exact date that a song was added to a playlist instead of the vague "[...] week...

Yordan

Moderator

9897 Views

1 replies

3 likes

  • 9897 Views
  • 1 replies
  • 3 likes

Superuser Contribution I can't login to my app errorcode 409

I have a Premium Individual plan but when I'm trying to login I'm getting an error message that tells me that the app is only available for premium users

Casual Listener

I have a Premium Individual plan but when I'm trying to login I'm getting an error message that tells me that the app is only available for premium users

Dian

Spotify Legend

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes

Spotify for Desktop saying I don't have premium and wont let me log in

PlanFamily Premium CountryUSA Device(Macbook Pro, late 2019) My Question or Issue:I have had Spotify Premium for over 7 years now. My subscription has not changed. Looking at my account on both my iPhone and a web browser on my Macbook, my family pre...

Visitor

Plan Family Premium   Country USA   Device (Macbook Pro, late 2019)   My Question or Issue: I have had Spotify Premium for over 7 years now. My subscription has not changed. ...

Maxim

Spotify Star

854 Views

1 replies

0 likes

  • 854 Views
  • 1 replies
  • 0 likes