Songs not Playing

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Songs not Playing

SupriseYou
Casual Listener

 

When I play some songs on Spotify, it shows that it is playing in the songs menu. However, as you can see in the picture, on the bottom bar the album icon is empty, and the title and artist is not present, and no sound plays. Can anyone tell me what is wrong? Because I can't play many of my favourite songs! 

P.S. This dosn't occur to all songs, only to some random ones.

Screen Shot 2019-02-03 at 10.53.17 PM.jpg

 

Country: Canada

 

Device

MacBook Pro, mid-2015

Operating System

MacOS Mojave version 10.14.2

 

2 ACCEPTED SOLUTIONS

Accepted Solutions
Solution!

Re: Songs not Playing

IvoryShots
Casual Listener

Hello.
I solved this problem by removing blocked ip's that I added previously :D
No idea how you can fix this on MAC, but here is quick tutorial for Windows users:

Solution!

Re: Songs not Playing

Mafi15
Casual Listener

I managed to do this on mac (go to folder: /private/etc/hosts) find hosts, dublicate to desktop, remove all the blocked ip's, save, paste in folder, replace).

11 Replies

Re: Songs not Playing

Rock Star 21
Rock Star 21

 

 

Hi @SupriseYou, thanks for writing!

 

Can you tell me if those songs are local files?

 

If they're local files, please double check if they're still available in your computer.

 

If they're not local files, I suggest you reinstall the app. Here's the link to guide you:

 

https://support.spotify.com/article/reinstallation-of-spotify/

 

Let me know how it goes!

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Songs not Playing

Mafi15
Casual Listener

This happens to me aswell. I have tried to reinstall the application, but still, it does not work.

Skjermbilde 2019-02-04 kl. 22.10.22.png

Re: Songs not Playing

Rock Star 21
Rock Star 21

Hey @Mafi15,

 

Can you please tell me your OS and Spotify version?

 

Are you able to play those songs on other devices?

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Solution!

Re: Songs not Playing

IvoryShots
Casual Listener

Hello.
I solved this problem by removing blocked ip's that I added previously :D
No idea how you can fix this on MAC, but here is quick tutorial for Windows users:

Highlighted

Re: Songs not Playing

Rock Star 21
Rock Star 21

Hey @IvoryShots, thanks for sharing this!

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Songs not Playing

Mafi15
Casual Listener

I am using Spotify (1.0.99.250) and MacOS Mojave (10.14.3). Sometimes it just works, and sometimes it does not. Is it possible to "factory reset" an account?

 

Solution!

Re: Songs not Playing

Mafi15
Casual Listener

I managed to do this on mac (go to folder: /private/etc/hosts) find hosts, dublicate to desktop, remove all the blocked ip's, save, paste in folder, replace).

Re: Songs not Playing

Rock Star 21
Rock Star 21

Hey @Mafi15, I'm glad you could found a way to solve the issue!

 

Let me know if you need further help :)

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Songs not Playing

null_
Newbie

Can confirm have the exact same issue. It isn't just in the app, rather it's also in the browser. Been happening for a few days. Tried reinstalling and it worked for a day, then back to same issue. 

 

I noticed a pattern, it plays everything your 'favorite songs' but nothing else. 

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