Songs not Playing

[SupriseYou]

When I play some songs on Spotify, it shows that it is playing in the songs menu. However, as you can see in the picture, on the bottom bar the album icon is empty, and the title and artist is not present, and no sound plays. Can anyone tell me what is wrong? Because I can't play many of my favourite songs! 

P.S. This dosn't occur to all songs, only to some random ones.

Country: Canada

Device

MacBook Pro, mid-2015

Operating System

MacOS Mojave version 10.14.2

[Bittencourt]

Hi @SupriseYou, thanks for writing!

Can you tell me if those songs are local files?

If they're local files, please double check if they're still available in your computer.

If they're not local files, I suggest you reinstall the app. Here's the link to guide you:

https://support.spotify.com/article/reinstallation-of-spotify/

Let me know how it goes!

[Mafi15]

This happens to me aswell. I have tried to reinstall the application, but still, it does not work.

[Bittencourt]

Hey @Mafi15,

Can you please tell me your OS and Spotify version?

Are you able to play those songs on other devices?

[user-removed · Accepted solution]

Hello.
I solved this problem by removing blocked ip's that I added previously 😄
No idea how you can fix this on MAC, but here is quick tutorial for Windows users:

[Bittencourt]

Hey @user-removed, thanks for sharing this!

[Mafi15]

I am using Spotify (1.0.99.250) and MacOS Mojave (10.14.3). Sometimes it just works, and sometimes it does not. Is it possible to "factory reset" an account?

[Mafi15 · Accepted solution]

I managed to do this on mac (go to folder: /private/etc/hosts) find hosts, dublicate to desktop, remove all the blocked ip's, save, paste in folder, replace).

[Bittencourt]

Hey @Mafi15, I'm glad you could found a way to solve the issue!

Let me know if you need further help 🙂

[null_]

Can confirm have the exact same issue. It isn't just in the app, rather it's also in the browser. Been happening for a few days. Tried reinstalling and it worked for a day, then back to same issue. 

I noticed a pattern, it plays everything your 'favorite songs' but nothing else. 

[MawinTrisin]

That work!

Thank you so much.

[Bittencourt]

Hey @MawinTrisin,

I'm glad everything is fine now 🙂

Let me know if you have any other questions!