Spotify not loading social bar or artist page.

[Toby_Brown]

Hello,

Spotify won't  load the social activity bar, friends profiles or artist pages (remain blank, with a find people tab on the SB). It's working other than that. Happened after I installed the update this morning. Tried loading a previous version, that will open artist pages, but not the social bar (and it updates itself pretty sharpish).

I'm a premium user on a mac running OS X 10.7.5

Any ideas?

Cheers,

Toby

[Peter__]

Hey Toby! Welcome to the community 🙂 

What version is that latest update you have been pushed to (Spotify > About)? 

Peter

[MoniqueM]

I have the same problem. I´m using Windows Vista home, the latest  update is 0.9.1.53.g876fa9df.

[Toby_Brown]

Cheers Peter,

It's V 0.9.2.18.

[DuFFeR_NZ]

I have the same issue on windoes 7 and the same update. Happened just after I updated as well... shame you can't roll back an update!!

[mrcmaynard]

Happening to me too on OSX operating system... the activity bar no longer functions after the latest update.. Please can you resolve this issue as swiftly as possible spotify! thank you.

[Peter__]

Hey guys 🙂 

If you are having activity bar issues, can you try logging out and back in again, sometimes it just needs a kick. The activity bar for me on update will show loading until there is any activity to show (since its seems to forget history in the update). 

As for blank artist pages, is anyone else getting this? 

Peter

[Toby_Brown]

No luck I'm afraid, exactly the same problem. No Activity bar, no artist pages.

I've also noticed that apps don't load and the sharing function is also offline...

[Toby_Brown]

Though my FB activity is showing my spotify listens (in FB).

[Toby_Brown]

Is there a link you could provide to the last version? I'd settle for that for now. The one I have from a couple of months back now seems very unstable, so every time it crashes it updates to the new borked one...

[Peter__]

---

@Toby_Brown wrote:

Is there a link you could provide to the last version? I'd settle for that for now. The one I have from a couple of months back now seems very unstable, so every time it crashes it updates to the new borked one...

---

Can you try a clean reinstallation of the client following the linked steps including manually deleting the specified folders and see if that makes any difference? 

Peter

[jonjohns65]

Just weighing in,

Updated this morning around 6-7 hours ago, been listening all day long - I tried to do a search for an artist, and nothing pops up, I clicked on What's New and I get a blank screen.  Lots of white space.

Mind you, I am streaming music, not from my library, but from the internet.

I close program, repoen Spotify, same thing.  I log off, then close program, open program, log in, now it says, "What's new is not avaialble offline"  -I check that the program is NOT in ofline mode, I click on some online music, and it streams.  I enter info into Search feild, and it pops down to give me selections to choose from, but no artist images are included, and when I click any of the drop downs I get no results.

STREAMING is fine, but What's new, and other functionality is broken.

I am on: OSX 10.8.4  --  SPOTIFY 0.9.2.18 (A bunch of numbers/letters)

Internet is 35GBPS fast, and have no packet loss, streaming from spoitfy works fine.

[MoniqueM]

Did not worked!!! How can I connect with Spotify? 

[findyourgroove]

Same here.

Usually an update is a good thing, right?

Having trouble getting into a new collaborative mix as well. 

[vbg]

I have the same problem, version 0.9.2.18, on my iMac (10.8.4)

[Peter__]

I have escalated this thread as an issue to the Spotify team although it being the weekend it might be Monday before anyone is available to look into this! ;( 

Peter

[shima]

Also not working for me. The social bar just started working, but still not getting access to artist pages, album pages, the apps, discover, etc. Spotify version 0.9.2.18.gcaf36646 on OS X 10.8.4.

[meahtenoha]

Hi everyone! Thanks for letting us know you're having some trouble. Most of you have already provided your OS and app version. If you haven't--please add it here. 

If you have a screenshot you can post it would also be a great help. 

Please also confirm exactly which pages are giving you trouble. We'll get back to you as soon as we have an update. 

[shima]

I just noticed that the Discover page does load after about 10 minutes of waiting. I tried to see if an artist page would also load after a couple of minutes, but it does not seem to do so. Waited for about 20 minutes and it's still blank.

Here are all the pages I've found that I have issues loading:

- Discover

- Follow

- Play Queue

- Radio

- Artist page

- Album Page

- Apps

- User profiles

Here's an attached screenshot for reference:

screenshot

[timofeie]

Since yesterday the Activity Feed is not working for me also.

I have OS Windows 7 and the latest Spotify version.