Spotify not loading social bar or artist page.

[Toby_Brown]

Hello,

Spotify won't  load the social activity bar, friends profiles or artist pages (remain blank, with a find people tab on the SB). It's working other than that. Happened after I installed the update this morning. Tried loading a previous version, that will open artist pages, but not the social bar (and it updates itself pretty sharpish).

I'm a premium user on a mac running OS X 10.7.5

Any ideas?

Cheers,

Toby

[ParticleMan]

Ditto. Activity feed stopped for me probably a week ago. Totally empty, and it sucks because it's also related to my ability to share tracks, which I do often. It can't resolve and usernames in the Send to Friend popup. 

Kind of uncool. Do I get a partial refund, for my app partially not working for the past few weeks?

I appreciate the appearance that this issue is being resolved. But if half my cable channels stopped working, I'm pretty sure my (crappy) cable company would either sort it out promptly or credit me for lost service. Not sure why when it comes to software, we're just supposed to "deal with it".

[MoniqueM]

Waiting and waiting, no solution at all!!! Spending a lot of money to get things fixed, but the people who are getting payed to solve this problem are doing nothing at all!!! They could be glad I'm not their Boss, they would lose their yob in a minute!!!

[FunkDaft]

Same prob here! But the thing is, it happened when i became a premium member... Its very anoying, so Spotify please provide a solution!!!

[justayoghurt]

Spotify,

Your software is slow, clunky and changes so often that your users don't get a chance to create any kind of affinity with it.

Your response when there are problems is opaque and painfully slow, despite the fact that people are paying for what you market as a service to these users.

We are clearly just a means to a monetary end to you, much like the record companies and any other corporation.

This social feed problem that has been occurring over the last few months, and your piss-poor response to it has compounded it, and never before has the likes of Rdio and other competitors been more of an alluring prospect to frustrated Spotify users like I am.

I have been a paying Spotify customer for---literally---years and I will be sorry and sad to leave but it seems you care so little about those of us who are paying in good faith that you leave me little choice but to look elsewhere.

I do hope that somebody official gets to read this, and not one of the usual robotic clones with their stock replies. Somebody at Spotify needs to feel shame for the way that they treat their paying customers, and they need to realise that some of us pay because we are attached to Spotify for more than just the music.

It's been both awesome, and it's been painfully annoying, but this is the end, for me.

Goodbye.

[flurbyrock]

Activity bar not updating on OS X. Also having this problem. "Discover" section is working just fine, not getting my friends activity at all. It updates when I do a clean install (new content) but then stays the same for ages. 

Should mention I'm a premium user and this has only just begun to happen in the past couple of weeks. Worked great when I signe dup a month ago. 

[martacast]

Exactly what happens there. Tried everything they say in this thread but nothing *really* happens.

[Rorey]

Hello everyone. We just wanted to let you know that our developers are still working on solving this. We'll post here as soon as we have more information. 

[MoniqueM]

Rorey, we know you are working on it, but why do you need so much time??? Before the last update everything worked fine, so the problem is in that last update!  This is going on for months and all you (=Spotify) can say is: Be patient, we're working on it!  I have a question for you! If your car isn't working like it used to be, would you accept the answer after months: We are working on it??? I don't think so!

I think they are not trying to solve this problem at all, because we're still paying for this crap!!!

[sammy1]

Had no PC again for a week, was half expecting everything to be working fine again with the activity feed once I got it back... But wait, same old boring news. Seriously guys you are killing me here. It's just a little bug right, that you've fixed once before?! You guys aren't trying to find a cure for cancer here. You must understand how frustrated we all are. Like to see how pissed off you'd be if this was happening to one of your own accounts?!

[LukLuc]

I'm having this problem too. Both on Windows and Mac.

I tried to do a clean reinstallation, but the only thing I got was to get the activity feed updated one single time when I first reopened Spotify. After that, no more updates.

If it can help, I'm a premium user with an account not linked to Facebook.

[martacast]

So it appears that nothing can be done by us users. They have to fix a bug, but clearly it's not happening (whatever the reason).

I'm not renovating my premium account until this is fixed.

[dobisskill]

My main reason for switching to Spotify in the first place was because of the social aspect that isn't a feature of any other media players (as far as I'm aware, at least), without it Spotify is really starting to lose it's appeal to me.

[midsummersky]

ah man, no news on this since last week yet? it's been stuck for me on OS X 10.6.8, latest spotify. i hope they'll solve it soon, getting a bit sick of the stuck bar..

[Peter__]

Mine is working tonight for the first time in a long time!

Peter

[flurbyrock]

It seemed to come back to life on one of my computers today. The other is still prettry static. 

[FunkDaft]

The social bar was working for one day, now its inactive again...... Not renewing my Premium, until this is solved....

[jthjulk]

Sort it out spotify

[Zazama]

It works since this morning for me.

[FunkDaft]

Its working, i almost fell from my chair!! *Fingers crossed*

[sammy1]

I don't wanna jinx it... Hell no!!! But... I echo what the last dude said... *Keeps fingers crossed forever & ever - please don't break again!!*