After unplugging headset jack audio dissapears.

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After unplugging headset jack audio dissapears.

mlfrenks
Casual Listener

Plan

Premium

Country

The Netherlands

Operating System

Windows 10

 

My Question or Issue

When I play a song with my headset on I can hear music with no issue, but once I remove the jack from my PC with windows 10 the audio dissapears, but the track keeps playing, there is no sound. When I re-plug the jack audio does not come back. 

 

I have tried everything. Changing settings, re-installing Spotify app searching for answers, but I can find nothing. 

hope someone can help. 

3 Replies

Novy
Moderator
Moderator

Hey there @mlfrenks

 

Thanks for reaching out about this in the Community, and welcome 🙂

 

Would you mind letting us know if the same thing happens when you use a different device? 

 

We understand you've already tried reinstalling. However, we'd like to suggest a clean reinstall as it's more thorough than a regular one and can be helpful to get rid of any cache that might be causing trouble.

 

Let us know how it goes. 

NovyModerator
 
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"Music touches us emotionally, where words alone can't." -Henry Thoreau

mlfrenks
Casual Listener

Well I'm having the issue on my PC, it does not appear on my phone. I'm only trying to find a solution why it happens on my PC, maybe it's not Spotify. 

 

Will a clean install let me keep my playlists?

Novy
Moderator
Moderator

Hey @mlfrenks

 

Thanks for getting back to us. 

 

Not to worry, your playlists will stay on your account after the clean reinstall. 

 

If this doesn't do the trick, could you ask a friend or a family member to log into their personal account using your computer to see if they can replicate this? 

 

Keep us posted.

NovyModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Music touches us emotionally, where words alone can't." -Henry Thoreau
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