Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
PlanPremiumCountryGermanyDeviceLenovo ThinkBook 14Operating SystemWindows 10 (Pro, I believe) My Question or IssueI can't play music on my desktop app on my new Windows 10 laptop. I've only had the laptop for a week and it worked for the first few da...
Plan Premium Country Germany Device Lenovo ThinkBook 14 Operating System Windows 10 (Pro, I believe) My Question or Issue I can't play music on my desktop app on my new Windo...
Casual Listener
2312 Views
1 replies
1 likes
Planfamily PremiumCountryThe NetherlandsDeviceLenovo laptopOperating SystemWindows 10 My Question or IssueHello, I've been having issues with the spotify desktop app. When I want to play a song on my airpods, it doesnt play any sound, but when I disc...
Plan family Premium Country The Netherlands Device Lenovo laptop Operating System Windows 10 My Question or Issue Hello, I've been having issues with the spotify deskt...
Visitor
27048 Views
21 replies
4 likes
PlanFamily PremiumCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueSpotify nie odtwarza żadnych utworów, nie pokazuje sie ikona utworu, nie wyświetla sie lista znajomych, resetowanie i reinstall nie pomagają. Poniżej screenshot
Plan Family Premium Country Poland Device PC Operating System Windows 10 My Question or Issue Spotify nie odtwarza żadnych utworów, nie pokazuje sie ikona utworu, nie wyświetla sie l...
Spotify Legend
383 Views
1 replies
0 likes
Hi, I couldn't find anything related to my queries. But I am a premium user and my device is a Dell XPS 15 9570 operating on Windows 10 in Singapore. I noticed lately that whenever I open spotify, the page looks like the screen capture I have include...
Hi, I couldn't find anything related to my queries. But I am a premium user and my device is a Dell XPS 15 9570 operating on Windows 10 in Singapore. I noticed lately that whenever I o...
Casual Listener
891 Views
2 replies
0 likes
PlanPremiumCountryIsraelDevicePC, Galaxy A50Operating SystemWindows 10, Android My Question or IssueThis problem is for both PC and Android, but since I use my PC more frequently I'll post it here.The Spotify playlist recommendation algoritm seems to...
Plan Premium Country Israel Device PC, Galaxy A50 Operating System Windows 10, Android My Question or Issue This problem is for both PC and Android, but since I use my PC more freque...
Casual Listener
1012 Views
3 replies
0 likes
Have reinstalled a number of times (from Spotify AND Windows Store) and tried all the solutions on here but the desktop app only opens with a black screen, as below :-This seems fairly common and has been happening for some time, but nothing appears ...
Have reinstalled a number of times (from Spotify AND Windows Store) and tried all the solutions on here but the desktop app only opens with a black screen, as below :- This seems fairly common a...
Spotify Legend
3073 Views
1 replies
1 likes
So my Question here is i always Connectect my Spotify from my PC with Spotify Connect to my Xbox and can change the songs on my pc while im paying!but i CANT change anymore the volume directly on my pc how loud it is on the xbox thats a huge issue ca...
So my Question here is i always Connectect my Spotify from my PC with Spotify Connect to my Xbox and can change the songs on my pc while im paying!but i CANT change anymore the volume directly on my ...
Regular
411 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceDesktopOperating SystemWindows 10 My Question or IssueHello, I recently changed home networks and Spotify has been giving me a lot of issues lately. When I first got onto this new network, I was able to listen to ...
Plan Premium Country United States Device Desktop Operating System Windows 10 My Question or Issue Hello, I recently changed home networks and Spotify has been giving me a lot of iss...
Spotify Legend
527 Views
1 replies
2 likes
PlanPremiumCountryBrazilDeviceDesktopOperating SystemWin7 My Question or Issue Spotify doest work, when i hit the play button nothing happens and the program stays open in the task manager even after i closei already tried search the host files, but ...
Plan Premium Country Brazil Device Desktop Operating System Win7 My Question or Issue Spotify doest work, when i hit the play button nothing happens and the program stays open ...
Spotify Legend
457 Views
1 replies
0 likes
This is not an idea, but Spotify sucks and I can't post as an issue so... can someone help with playback? Video
This is not an idea, but Spotify sucks and I can't post as an issue so... can someone help with playback? Video
Spotify Legend
506 Views
1 replies
0 likes
PlanPremium CountryArgentina DeviceComputer Operating SystemWindows 10 My Question or IssueIt's amazing the lyrics function you've added for the computer version. However, I'd like to make a suggestion:When we are watching the lyrics, while we are si...
Plan Premium Country Argentina Device Computer Operating System Windows 10 My Question or Issue It's amazing the lyrics function you've added for the computer...
568 Views
0 replies
0 likes
PlanPremiumCountryUSDevice**bleep** GHz, 8 GB RAMOperating SystemWindows 10 My Question or IssueEvery time I start Spotify, it takes at least fifteen minutes to load. I've tried the posted fixes (turning off hardware acceleration, no access to local ...
Plan Premium Country US Device **bleep** GHz, 8 GB RAM Operating System Windows 10 My Question or Issue Every time I start Spotify, it takes at least fifteen minutes to load.&n...
Spotify Legend
462 Views
1 replies
1 likes
When I try to install spotify app it's changing to windows 10 store version without my permission or anything. I tried delete and install again but every time it happened again. Is there a way to change this?
When I try to install spotify app it's changing to windows 10 store version without my permission or anything. I tried delete and install again but every time it happened again. Is there a way to cha...
204 Views
0 replies
0 likes
I'm using Spotify since last year, and can't say anything good about desktop app. The performance is terrible on medium PCs (yet with 16GB RAM, i5-6300HQ 2.3 GHz, Win 10). App loading time is awfull - it takes even 2-3 minutes to load -most- of the s...
I'm using Spotify since last year, and can't say anything good about desktop app. The performance is terrible on medium PCs (yet with 16GB RAM, i5-6300HQ 2.3 GHz, Win 10). App loading time is awfull ...
Casual Listener
570 Views
2 replies
0 likes
PlanFreeCountryUnited States of AmericaDeviceDellOperating SystemWindows 10 My Question or IssueWhy is the 30 minutes of ad free music on the mobile app but not available for PC?
Plan Free Country United States of America Device Dell Operating System Windows 10 My Question or Issue Why is the 30 minutes of ad free music on the mobile app but not available for...
Newbie
1382 Views
2 replies
1 likes
PlanFreeCountryUKDeviceLenovo Laptop + Sonos SpeakerOperating SystemWindows 10 My Question or IssueI have always used Spotify desktop to listen to new albums and musicals which need to be played in order, but I have lost the ability to turn off shuff...
Plan Free Country UK Device Lenovo Laptop + Sonos Speaker Operating System Windows 10 My Question or Issue I have always used Spotify desktop to listen to new albums and musicals whi...
Spotify Legend
432 Views
1 replies
0 likes
Plan/PremiumCountryItalyDevicenotebook Asus M60jOperating SystemWindows 7My Question or IssueHi, as indicated in the subject, I found that by saving songs in the playlists, the double saving control no longer occurs, as it did in the past, what does ...
Plan/Premium Country Italy Device notebook Asus M60j Operating System Windows 7 My Question or Issue Hi, as indicated in the subject, I found that by saving songs in the playlists, the double...
Spotify Legend
587 Views
3 replies
1 likes
PlanPremiumCountry DeviceAMD SystemOperating SystemWindows 10 My Question or IssueI am trying to open Spotify on windows 10. As soon as I open the app it closes immediately without any notification. The system tray icon also disappears when I mouse o...
Plan Premium Country Device AMD System Operating System Windows 10 My Question or Issue I am trying to open Spotify on windows 10. As soon as I open the app it closes immediat...
Spotify Legend
704 Views
4 replies
2 likes
- Premium- Windows desktop app I am playing the album "Friends of Mr Cairo" of "Jon and Vangelis". But it does not allow me to play the second track "State of Independence", it is not enabled. Is everybody seeing this or is it just me? And why would ...
- Premium - Windows desktop app I am playing the album "Friends of Mr Cairo" of "Jon and Vangelis". But it does not allow me to play the second track "State of Independence", it is not enab...
Roadie
494 Views
1 replies
0 likes
PlanPremiumDeviceDesktopOperating SystemWindows 10 Enterprise My Question or IssueThis has been going on a few weeks now. I try to start playing music from my playlist. It skips several songs before finding one that will finally play. Every song that...
Plan Premium Device Desktop Operating System Windows 10 Enterprise My Question or Issue This has been going on a few weeks now. I try to start playing music from my playlist. It skips ...
Spotify Legend
520 Views
2 replies
1 likes
