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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1206 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144007 Views

83 replies

27 likes

  • 144007 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

128817 Views

294 replies

22 likes

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  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10828 Views

1 replies

6 likes

  • 10828 Views
  • 1 replies
  • 6 likes

Downloading playlists offline to D: drive

I have been trying to figure out how to download a playlist that is already downloaded offline on my Windows 10 PC to a Scan disk drive. Can someone please help me?

Newbie

I have been trying to figure out how to download a playlist that is already downloaded offline on my Windows 10 PC to a Scan disk drive. Can someone please help me?

422 Views

0 replies

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downloading
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Superuser Contribution Some things are in Japanese

I just started a radio of the Spotify created playlist "Heavy Queens"[1] And I noticed songs from the band "The Dark Element"[2] was in Japanese, I thought it was funny and wanted to share it on Discord with some friends, but on Discord the song titl...

Regular

I just started a radio of the Spotify created playlist "Heavy Queens"[1]  And I noticed songs from the band "The Dark Element"[2]  was in Japanese, I thought it was funny and wanted t...

Son_Of_Diablo

Regular

1188 Views

4 replies

0 likes

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Superuser Contribution Random friends disappearing from Friend Activity feed

Earlier, before I closed Spotify to restart my computer, I saw one of my friends was active. Now I reopened Spotify, and I see that same friend's activity no longer being shown anymore. The same thing happened the other day with another friend I'm fo...

Casual Listener

Earlier, before I closed Spotify to restart my computer, I saw one of my friends was active. Now I reopened Spotify, and I see that same friend's activity no longer being shown anymore. The same thin...

Katerina

Spotify Legend

3636 Views

1 replies

0 likes

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Spotify Web App Not Downloading

PlanPremiumCountryCanadaDeviceHP 15 Notebook PCOperating SystemWindows 10 My Question or IssueSo I've recently switched to Spotify because of its great compatibility between devices. However, I was met with an error message trying to download the web...

Casual Listener

Plan Premium Country Canada Device HP 15 Notebook PC Operating System Windows 10   My Question or Issue So I've recently switched to Spotify because of its great compatibility between ...

Sebasty

Community Legend

827 Views

4 replies

0 likes

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Superuser Contribution Spotify keeps randomly setting volume to 0 on Desktop

PlanPremiumCountryUnited KingdomDeviceDesktop PCOperating SystemWindows 10Spotify Version1.1.43.700.g20acee0f My Question or IssueWhen listening to music using the Spotify Application on Windows 10, at random times for no reason it sets the volume sl...

Visitor

Plan Premium Country United Kingdom Device Desktop PC Operating System Windows 10 Spotify Version 1.1.43.700.g20acee0f   My Question or Issue When listening to music using the Spotif...

Mihail

Spotify Legend

1990 Views

2 replies

0 likes

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Solved!! Music is not playing on Windows 10

PlanPremiumCountryGermanyDeviceLenovo ThinkBook 14Operating SystemWindows 10 (Pro, I believe) My Question or IssueI can't play music on my desktop app on my new Windows 10 laptop. I've only had the laptop for a week and it worked for the first few da...

Casual Listener

  Plan Premium Country Germany Device Lenovo ThinkBook 14 Operating System Windows 10 (Pro, I believe)   My Question or Issue I can't play music on my desktop app on my new Windo...

allisy

Casual Listener

2299 Views

1 replies

1 likes

not playing
windows10
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Superuser Contribution songs playing but no sound on airpods pro

Planfamily PremiumCountryThe NetherlandsDeviceLenovo laptopOperating SystemWindows 10 My Question or IssueHello, I've been having issues with the spotify desktop app. When I want to play a song on my airpods, it doesnt play any sound, but when I disc...

Newbie

  Plan family Premium Country The Netherlands Device Lenovo laptop Operating System Windows 10   My Question or Issue Hello,  I've been having issues with the spotify deskt...

BRdlC

Visitor

26925 Views

21 replies

4 likes

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Superuser Contribution Spotify no working on PC

PlanFamily PremiumCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueSpotify nie odtwarza żadnych utworów, nie pokazuje sie ikona utworu, nie wyświetla sie lista znajomych, resetowanie i reinstall nie pomagają. Poniżej screenshot

Visitor

Plan Family Premium Country Poland Device PC Operating System Windows 10   My Question or Issue Spotify nie odtwarza żadnych utworów, nie pokazuje sie ikona utworu, nie wyświetla sie l...

Jeremy

Spotify Legend

378 Views

1 replies

0 likes

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Solved!! Inactive Page

Hi, I couldn't find anything related to my queries. But I am a premium user and my device is a Dell XPS 15 9570 operating on Windows 10 in Singapore. I noticed lately that whenever I open spotify, the page looks like the screen capture I have include...

Casual Listener

Hi, I couldn't find anything related to my queries. But I am a premium user and my device is a Dell XPS 15 9570 operating on Windows 10 in Singapore.    I noticed lately that whenever I o...

helloiam_max

Casual Listener

864 Views

2 replies

0 likes

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Superuser Contribution Spotify playlist song recommendations are inaccurate, prefers Hebrew over English

PlanPremiumCountryIsraelDevicePC, Galaxy A50Operating SystemWindows 10, Android My Question or IssueThis problem is for both PC and Android, but since I use my PC more frequently I'll post it here.The Spotify playlist recommendation algoritm seems to...

Visitor

Plan Premium Country Israel Device PC, Galaxy A50 Operating System Windows 10, Android   My Question or Issue This problem is for both PC and Android, but since I use my PC more freque...

31fjsjq36ckatwsjdgnd

Casual Listener

998 Views

3 replies

0 likes

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Superuser Contribution Windows 10 Desktop app black screen only

Have reinstalled a number of times (from Spotify AND Windows Store) and tried all the solutions on here but the desktop app only opens with a black screen, as below :-This seems fairly common and has been happening for some time, but nothing appears ...

Visitor

Have reinstalled a number of times (from Spotify AND Windows Store) and tried all the solutions on here but the desktop app only opens with a black screen, as below :- This seems fairly common a...

Alex

Spotify Legend

3064 Views

1 replies

1 likes

black screen
Windows 10
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Spotify Connect for Xbox

So my Question here is i always Connectect my Spotify from my PC with Spotify Connect to my Xbox and can change the songs on my pc while im paying!but i CANT change anymore the volume directly on my pc how loud it is on the xbox thats a huge issue ca...

Visitor

So my Question here is i always Connectect my Spotify from my PC with Spotify Connect to my Xbox and can change the songs on my pc while im paying!but i CANT change anymore the volume directly on my ...

Asean1

Regular

397 Views

1 replies

0 likes

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Superuser Contribution Can't listen to new songs + other issues

PlanPremiumCountryUnited StatesDeviceDesktopOperating SystemWindows 10 My Question or IssueHello, I recently changed home networks and Spotify has been giving me a lot of issues lately. When I first got onto this new network, I was able to listen to ...

Newbie

Plan Premium Country United States Device Desktop Operating System Windows 10   My Question or Issue Hello, I recently changed home networks and Spotify has been giving me a lot of iss...

Mihail

Spotify Legend

520 Views

1 replies

2 likes

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Superuser Contribution Spotify desktop doest work

PlanPremiumCountryBrazilDeviceDesktopOperating SystemWin7 My Question or Issue Spotify doest work, when i hit the play button nothing happens and the program stays open in the task manager even after i closei already tried search the host files, but ...

Newbie

Plan Premium Country Brazil Device Desktop Operating System Win7   My Question or Issue  Spotify doest work, when i hit the play button nothing happens and the program stays open ...

Ivan

Spotify Legend

441 Views

1 replies

0 likes

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Superuser Contribution [Desktop][Connect] My Songs Are Auto Skipping, Which Means I can't enjoy my Subscription.

This is not an idea, but Spotify sucks and I can't post as an issue so... can someone help with playback? Video

Visitor

This is not an idea, but Spotify sucks and I can't post as an issue so... can someone help with playback?   Video

Ivan

Spotify Legend

503 Views

1 replies

0 likes

Connect
Desktop
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  • 1 replies
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Lyrics function

PlanPremium CountryArgentina DeviceComputer Operating SystemWindows 10 My Question or IssueIt's amazing the lyrics function you've added for the computer version. However, I'd like to make a suggestion:When we are watching the lyrics, while we are si...

Newbie

Plan Premium   Country Argentina   Device Computer   Operating System Windows 10   My Question or Issue It's amazing the lyrics function you've added for the computer...

558 Views

0 replies

0 likes

lyrics
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Superuser Contribution Long Startup Times

PlanPremiumCountryUSDevice**bleep** GHz, 8 GB RAMOperating SystemWindows 10 My Question or IssueEvery time I start Spotify, it takes at least fifteen minutes to load. I've tried the posted fixes (turning off hardware acceleration, no access to local ...

Visitor

Plan Premium Country US Device **bleep** GHz, 8 GB RAM Operating System Windows 10    My Question or Issue Every time I start Spotify, it takes at least fifteen minutes to load.&n...

Mihail

Spotify Legend

448 Views

1 replies

1 likes

  • 448 Views
  • 1 replies
  • 1 likes

[Desktop][Other] Spotify app problem

When I try to install spotify app it's changing to windows 10 store version without my permission or anything. I tried delete and install again but every time it happened again. Is there a way to change this?

Visitor

When I try to install spotify app it's changing to windows 10 store version without my permission or anything. I tried delete and install again but every time it happened again. Is there a way to cha...

195 Views

0 replies

0 likes

Desktop
Other
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[Desktop][Other] Terrible performance in desktop application

I'm using Spotify since last year, and can't say anything good about desktop app. The performance is terrible on medium PCs (yet with 16GB RAM, i5-6300HQ 2.3 GHz, Win 10). App loading time is awfull - it takes even 2-3 minutes to load -most- of the s...

Casual Listener

I'm using Spotify since last year, and can't say anything good about desktop app. The performance is terrible on medium PCs (yet with 16GB RAM, i5-6300HQ 2.3 GHz, Win 10). App loading time is awfull ...

dorylus87

Casual Listener

559 Views

2 replies

0 likes

Desktop
Other
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Superuser Contribution 30 minutes of ad free music on PC

PlanFreeCountryUnited States of AmericaDeviceDellOperating SystemWindows 10 My Question or IssueWhy is the 30 minutes of ad free music on the mobile app but not available for PC?

Newbie

Plan Free Country United States of America Device Dell Operating System Windows 10   My Question or Issue Why is the 30 minutes of ad free music on the mobile app but not available for...

The_Unhelped

Newbie

1381 Views

2 replies

1 likes

  • 1381 Views
  • 2 replies
  • 1 likes