Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Discuss Spotify for Windows
Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...
Casual Listener
9186 Views
95 replies
42 likes
Premium member, France, Windows 10 64 bits updated, Focusrite Audio solo usb external soundcard updated, Desktop app updated I talk with the customer service, we try to solve my problem and they told me that it should be an issue that I have to talk ...
Regular
776 Views
12 replies
1 likes
PlanPremiumCountryCanadaDeviceDesktop PC IntelOperating SystemWindows 11 My Question or IssueFollowed clean re-install instructions after getting black screen at startup. Installed the latest June 15 version from the Windows Store. Ran once without p...
Casual Listener
1861 Views
34 replies
2 likes
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are...
PlanPremiumCountryUKDevicePCOperating SystemWin10 My Question or IssueWhere has the "Recently Played" feature gone? Used to be on the left side bar. This was my starting point on the desktop app. Any way to get it back?Thanks!
Plan Premium Country UK Device PC Operating System Win10 My Question or Issue Where has the "Recently Played" feature gone? Used to be on the left side bar. This was my starting poin...
Composer
670 Views
1 replies
2 likes
PlanFreeCountry DevicePCOperating SystemWindows 10 My Question or Issue I restarted my computer today and I guess Spotify updated (1.0.83.318.g6c07039d) or something and I noticed that the Spotify window stays on top and has priority over every other...
Plan Free Country Device PC Operating System Windows 10 My Question or Issue I restarted my computer today and I guess Spotify updated (1.0.83.318.g6c07039d) or somethin...
Visitor
14279 Views
10 replies
2 likes
PlanFreeCountryRomania DeviceASUS A540LJ XX612DOperating SystemWindows 10 My Question or IssueWell this started happening after the new UI update and I have no clue what caused it. Any ideas?P.S I already did a clean install of the app
Plan Free Country Romania Device ASUS A540LJ XX612D Operating System Windows 10 My Question or Issue Well this started happening after the new UI update and I have no clue wh...
Moderator
3117 Views
9 replies
1 likes
PlanPremiumCountryUSADeviceHP Windows 10 laptopOperating SystemWindows 10 My Question or IssueOne of my friends that I follow on Spotify suddenly appears as "1299660894" and their profile picture is blank. What does this mean?
Plan Premium Country USA Device HP Windows 10 laptop Operating System Windows 10 My Question or Issue One of my friends that I follow on Spotify suddenly appears as "1299660894" and ...
Spotify Legend
964 Views
3 replies
0 likes
PlanPremiumCountryCzech RepublicDeviceAsus ZenbookOperating SystemWindows 10 My Question or IssueHello everybody, Spotify App started writing to me (when I want to play normal music on Spotify) "We can't play this file, please import this file to Spo...
Plan Premium Country Czech Republic Device Asus Zenbook Operating System Windows 10 My Question or Issue Hello everybody, Spotify App started writing to me (when I want to play norma...
Spotify Legend
848 Views
2 replies
0 likes
Unable to navigate with shortcuts Alt+left arrow and ALT+right arrow after latest desktop app release on W10. I read that this error keeps coming back to Spotify and I've found topics on this from many years back. Obviously something Spotify can't se...
Unable to navigate with shortcuts Alt+left arrow and ALT+right arrow after latest desktop app release on W10. I read that this error keeps coming back to Spotify and I've found topics on this from ma...
Spotify Legend
602 Views
2 replies
1 likes
PlanPremiumCountryTurkeyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)desktopOperating System(iOS 10, Android Oreo, Windows 10,etc.)Windows 10My Question or IssueAfter doing the latest update everything is grayed out saying "this content i...
Plan Premium Country Turkey Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) desktop Operating System (iOS 10, Android Oreo, Windows 10,etc.) Windows 10 My Question o...
Spotify Legend
3552 Views
5 replies
0 likes
When I hit the upgrade link today I was shocked at the result. The new desktop UI is terrible! The playlist is now left aligned with a wiiiide horizontal distance between the info sections, so if I wanna do a quick check to see what date I have on a ...
When I hit the upgrade link today I was shocked at the result. The new desktop UI is terrible! The playlist is now left aligned with a wiiiide horizontal distance between the info sections, so if I w...
Spotify Legend
5093 Views
7 replies
63 likes
PlanPremium - FamilyCountryUKDevice- Operating SystemDesktop, Windows 10 Pro, all updates This is a follow up of my previous issue which was closed as fixed, but this behaviour continues to happen - https://community.spotify.com/t5/Ongoing-Issues/Des...
Plan Premium - Family Country UK Device- Operating System Desktop, Windows 10 Pro, all updates This is a follow up of my previous issue which was closed as fixed, but this behaviour con...
Moderator
970 Views
5 replies
0 likes
PlanFreeCountry DevicePCOperating SystemWindows 10 My Question or IssueIn update 1.1.54.592, a curtain appeared (in the free version) and does not go down, there is no advertising there. We can fix this. And in update 1.1.56.595 there is also a curta...
Plan Free Country Device PC Operating System Windows 10 My Question or Issue In update 1.1.54.592, a curtain appeared (in the free version) and does not go down, there...
Moderator
998 Views
7 replies
0 likes
PlanFree/PremiumCountryPhilippinesOperating SystemWindows 10 1909 My IssueAs stated in the title, streaming tracks is extremely slow. Like every 5 seconds or so, music will suddenly stop and a "can't play current song" error appears. Now, before tell...
Plan Free/Premium Country Philippines Operating System Windows 10 1909 My Issue As stated in the title, streaming tracks is extremely slow. Like every 5 seconds or so, music will sud...
Moderator
4725 Views
5 replies
4 likes
PlanFreeCountryGermanyDeviceMSI GF63 8RDOperating SystemWindows 10 My Question or IssueHey,for some reason the option "Show desktop overlay when using media keys" is missing meaning I can't deactivate the overlay anylonger which is really annoying. I...
Plan Free Country Germany Device MSI GF63 8RD Operating System Windows 10 My Question or Issue Hey, for some reason the option "Show desktop overlay when using media keys" is missin...
Regular
2548 Views
4 replies
1 likes
PlanPremium CountryFrance (language=French) DeviceAcer Aspire 5 nitro Operating SystemWindows 10 Spotify version1.1.48.625.g1c87c7f7-a My Question or IssueToday the annoying media overlay (name and album pic, possibility to change song) when increasi...
Plan Premium Country France (language=French) Device Acer Aspire 5 nitro Operating System Windows 10 Spotify version 1.1.48.625.g1c87c7f7-a My Questi...
Regular
1836 Views
5 replies
2 likes
PlanPremiumOperating SystemWindows 10 My Question or Issue"Menu > Edit > Preferences > and scroll down to view Display options.Disable the “show desktop overlay when using media keys” option (turns grey if disabled)." I recently updated my Spotify an...
Plan Premium Operating System Windows 10 My Question or Issue "Menu > Edit > Preferences > and scroll down to view Display options.Disable the “show desktop overlay...
Regular
5192 Views
6 replies
1 likes
PlanPremiumCountryGermanyDevice(iPhone 12 to windows PC)Operating System14.3 My Question or IssueEvery time I switch from my phone to my PC using Connect, the song skips forward ~50 seconds, which means I need to restart it every single time.
Plan Premium Country Germany Device (iPhone 12 to windows PC) Operating System 14.3 My Question or Issue Every time I switch from my phone to my PC using Connect, the song skips forw...
Spotify Legend
437 Views
1 replies
0 likes
Hello! I've noticed that the "Local files" menu on the left has disappeared after the latest update. Where is it now? Or is it gone forever?
Hello! I've noticed that the "Local files" menu on the left has disappeared after the latest update. Where is it now? Or is it gone forever?
Spotify Legend
2250 Views
7 replies
5 likes
PlanPremiumCountryUnited StatesDeviceDesktopOperating SystemWindows 10 My Question or IssueAfter an update a week or so ago, I can now only have 50 songs display in my queue (an issue that was fixed years ago), and I can't easily drag the songs to re...
Plan Premium Country United States Device Desktop Operating System Windows 10 My Question or Issue After an update a week or so ago, I can now only have 50 songs display in my queue ...
Spotify Legend
1926 Views
6 replies
13 likes
PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI am getting the error "Spotify can't play this right now. If you have the file on your computer you can import it" when trying to use the desktop app on my PC. So far I have...
Plan Premium Country USA Device PC Operating System Windows 10 My Question or Issue I am getting the error "Spotify can't play this right now. If you have the file on your computer y...
Casual Listener
637 Views
1 replies
0 likes
PlanFreeCountryMexicoDeviceAsus pcOperating SystemWindows 10 My Question or IssueThe play/pause key on my keyboard is no longer working with spotify if I have spotify on the backgroundThis used to work before the update of course.It does work sometim...
Plan Free Country Mexico Device Asus pc Operating System Windows 10 My Question or Issue The play/pause key on my keyboard is no longer working with spotify if I have spot...
Spotify Legend
1474 Views
1 replies
0 likes
PlanPremiumCountryHungaryDevicedesktop PC, Radeon HD7790, 3840x2160@30Hz, ver 18.2.1Operating SystemWin7 Ulti,64bit, Hungarian My Question or Issue When Windows7 boots up, Close-Min-Max buttons displayed at wrong position. When I move Spotify window,...
Plan Premium Country Hungary Device desktop PC, Radeon HD7790, 3840x2160@30Hz, ver 18.2.1 Operating System Win7 Ulti,64bit, Hungarian My Question or Issue When Windows7 boots u...
Newbie
10450 Views
5 replies
5 likes
