Help Wizard

Step 1


Lagging and sluggishness when changing songs

Lagging and sluggishness when changing songs







Operating System

Windows 10


My Question or Issue

Hello everybody , so my problem is in the windows 10 apps :

when i press play for a song it might play but the time bar lags behind for 4 or 5 seconds , if i press next the program would lag and take up to 5 to 10 seconds to go to the next song , if i try to change volume it takes 5 to 10 seconds for the sound level to actually change , i tried everything , installed the .exe version and the ms store version , turned on/off hardware accleration , updated my gpu drivers , nothing is solving it , looked at all related questions here but nothing helped , and this problem is only on pc , the android app works normal

1 Reply

Hey @yq197,


Thanks for getting in touch with us and welcome to the Community 🙂


The troubleshooting steps that you've tried so far are very good. We'd like to add a few more.


It's a good idea to give these steps a go and run a clean reinstall. This one is more thorough than the usual one.


We'd suggest you also try installing the app in a safe mode to see if there are any changes.


In case the issue persists, you can send us a video recording of what you're seeing. You can also share with us the exact Spotify version that is running on your PC. We'll look into this further.


Keep us in the loop! If you have questions, you know where to find us.



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