Audio cutting out when headphones are connected

[firebuff101]

This is an issue I have on both the PC and Android versions of the app, primarily on Bluetooth but occasionally with wired headphones also. The audio will stop playing, but the app shows that the song itself is still playing/progressing. Audio with other apps is not affected, so it is not a problem with my headphones. The only way to regain audio from Spotify is to restart the device. Any thoughts as to the issue?

[Alex]

Hey there @firebuff101,

Thanks for the post.

We'll do our best to help out here, but to do so we'd need some more info about the device you're using:

• Device model, OS version
• Spotify version
• When did this start happening
• What troubleshooting have you done so far

Looking forward to your reply.