Problem with viewing a song

[Noguri]

None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Premium

Country

Slovakia

Device

Dell Inspiron

Operating System

Windows 10

My Question or Issue

Hello.

I report again one issue with songs. I can't access this table of songs, althought I have entered name of this song and I move to the track sections.

Here is screenshot.

Name of this song is:

Oy Mame, bin ikh farlibt

Please, could You look on It?

Thank You.

Best regards

Marco Oros

[Jeremy]

Hi there @Noguri,

Thank you for reaching out to the Community. Let's take a closer look into this.

To start with, can you make sure there's no old corrupt cache files by following the steps in this article?

Let us know how it goes so that we can continue to assist you if you need us to 🙂

Take care!

[Noguri]

I have done everything, as You have described this issue and problem is still here.

[Noguri]

Hello.

After next update of Spotify, problem was finally fixed.

[Noguri]

No. It is just same in desktop app.

[Noguri]

No. Problem wasn't fixed. I can't access this table.

[Dian]

Hey @Noguri,

Thanks for the reply.

Are you using the app version downloaded from the Spotify site or the one from the Microsoft store? Could you switch between them?

Is it also possible to try a different internet connection from the current one, e.g. a hot spot from your phone? How did that go?

Keep us posted,

Cheers!

[Noguri]

OK.

Problem continues. Here is a screenshot.

[Dian]

Hey @Noguri,

Thanks for the reply.

Could you provide the screenshot again, as only a small piece of it is visible?

Did you try the Microsoft Store version of the desktop app?

How did it go with a different internet connection?

Keep us posted,

Cheers!