Asus ROG G56jk upgraded to 8GB ram with 1tb HDD 7200 RPM and i7 4710HQ processor
My Question or Issue
Hello Spotify community. I have a big issue with my app. Usually it didn't happen so often but now it happens everytime i open my laptop.
I'm using an external sound card (Focusrite Scarlett 2i4 2nd gen with all drivers updated!!!) and for about 1-2 month i experience this thing: the audio playback is slowed down, and there are cracks and pops throughout the entire song. sometimes this thing lasted for..10-20 seconds and then dissparears but now everytime i play a song those cracks and pops annoy the h*** out of me. I didn't watched the clock to see for how much these things happen but i can clearly tell you that it's more than 5 minutes. Right now i'm playing a 3 minute song and changed like 2 tracks and the problem persists. Even though i reconnect the usb cable and so there's no improvement, however if i unplugg the external soundcard, the sound coming from the laptop's soundcard is just fine. I will attach a video with my problem so you can understand what i'm talking about.
(So far i uninstalled spotify twice, reinstalled the audio drivers twice and also the windows is freshly installed with the HDD formated (i had a problem with the windows and i had to format the entire HDD like 1-2 months ago MAX)
*untill i managed to upload a file with the problem, the audio streaming is WORKING. and i didn't do nothing. luckily i managed to record the thing that's happening.
**ok so i can't shrink the mp4 file size, please make a 10MB limit for file uploads..
Solved! Go to Solution.
The audio issue sounds a bit like insufficient buffer size. Have you tried increasing the buffer size from ASIO control panel?
Was the issue present before the formatting too?
Let me know how it goes! :)
Buffer size 1024 with 44.1kHz for me causes omnipresent and really crazy audio clitching in all audio that's played back. Maybe your computer is a little better than mine and it only resorted to this relatively mild (well, compared to mine) but still annoying issue in Spotify.
For example, my ASIO settings are at 1024 with 192kHz, because my laptop is old and needs big buffer, otherwise it has audio glitches. 192 comes from my local library.
I'd say your ASIO settings were simply not very good. Spotify should handle all buffer sizes (except very small) and bitrates up to 192kHz.
Have a nice day :)