Buzzing dragging noise plays during the song!!!! PLEASE HELP

[femrealness29]

I use spotify everyday and for the last week or so whenever I am listening to music on there the song parts of the song will start making a buzzing, dragging noise as if the song is warped. It does it to almost every song like my spotify is not streaming correctly. Has anyone else had this problem and can anyone help me fix it???? Thank you much!!

[Peter__ · Accepted solution]

Hey!

Welcome to the community 🙂

I would suggest you try turning off "Hardware Acceleration" in the Edit > Preferences window inside your Spotify client. If you are using premium, then I would also try turning off "High Quality Streaming". 

Peter

[patrickhb1]

I have an hp ProBook4530s. This exact same problem is happening to me- every 15-30 seconds, what I guess is best described as a "buzzing/dragging" sound is happening.  Really, it's just a short burst of the EEEEEEEEERRRRRRRR sound that a track makes just before Spotify itself totally crashes.  Exactly like that, actually, as if Spotify were constantly about to crash every 15-30 seconds but never does the full spaz-and-crash.  Also, in the 1 sec.-or-so time-span where this sound happens, my cursor/keypad/keyboard are useless.  If I were to type without looking, whatever letters I happened to be typing during each buzz/drag would be absent.  It is extremely annoying, as I cannot listen to anything with this happening.  I have a bunch of files in a bunch of different playlists, but none of them in the "Available Offline" mode.  I did both of these things suggested- I un-checked both "Enable Hardware Acceleration" and "High Qualty Streaming", along with quitting/restarting Spotify, restarting my computer and, finally, uninstalling/reinstaling Spotify.  It is, as we speak, buzzing/dragging while I'm trying to listen to Black Flag.

[Peter__]

Could you grab the console output from the client and see if any errors are being logged there when this happens?

[patrickhb1]

I am not the most knowledgeable when it comes to CPUs, do you think you could explain what the "console output" is and how to "grab (it) from the client"?  Not sure what client means in this case, or what grab mean... yeah, like I said, I'm an idiot w/ this stuff.  Thanks!  Oh, BTW, I clicked o the hyperlink that "console output" formed and it led me to some instructions that I had know idea how to follow but were essentially telling me to uninstall spotify.  Which I did, twice now, and it still makes that icky sound.

[Peter__]

You should be able to open the console output (which is like a text output window for Spotify) on Windows by pressing Ctrl+Alt+Home together whilst selected on the Spotify window. The console tends to give error messages even for minor things which wouldn't be displayed as pop-up erros in the main client.

If you could open the console, wait for the annoying noise to happen again and then copy and paste the last 5 lines from the console output (or take a picture of it) here that might help track down the issue.

[patrickhb1]

Hi,
So it looks like it is saying "ChannelError<0, 1, get_wallet>" Attached is a photo of this.  Any ideas?

[patrickhb1]

Here is the attachment:

[Peter__]

And what error appears when the weird noise happens? Not sure what it means exactly! Typical not useful error messages 😛

[patrickhb1]

That is the error from the noise, the ChannelError "get_wallet".  Hmmmm.  I don't know either, I'll just keep trying to figure this darn things.  I appreciate your help even though we couldn't crack it- thanks for taking the time to respond!

[Peter__]

Going to try my best to grab someone in the know to check this out for you. 😉

[Greg]

Hi patrickhb1!

Could you please copy your console log into pastebin.com and send us the link to it?

We can't work out the text in the image you attached as it's not clear enough.

Thanks 🙂 

[patrickhb1]

Here it is:

http://pastebin.com/rdZB32cU

[Greg]

Thanks for this!

We're going to investigate this error and see what's going on here. 

[meahtenoha]

Hi @patrickhb1 Could you please try disabling and re-enabling the sound card from Windows audio panel?

Please let us know if that improves things for you--thanks!

[merete76]

Hi I have the exact same problem.  1/2-to 1 second buzzing during the songs. I've also tried all of the tips here to no avail. I turned off the hardware acceleration and HQ streaming.  I also opened the console window and it logged nothing during the buzzing. I don't know what to do and it sort of ruins the whole music experience.

[patrickhb1]

Hey,
Try to do some other things that require audio on your computer- see if the audio for Netflix or Hulu works.  I thought this was a Spotify problem for a long time, and then I did what I rarely do and went to watch something on Netflix.  Same buzzing/dragging sound happened.  I was actually using a POS loaner CPU that the tech lady had given me while I waited for my new one to get here, and once I logged in on this new one that irritating sound totally stopped.  So try Netflix, or whatever you have so long as it's streaming.  It has to be streaming for this problem to happen, I think, cuz I never heard it with my iTunes playing as far as I can remember.

[patrickhb1]

@Meredith - See my response to the gentleman poster below, and thanks for your help!

[merete76]

Hi, thank you for the answer. I stream netflix all the time and I'm only having this problem with Spotify. 

I have also tried tro play all my music in offline mode and the problem is still there. I used to think it was my pc, as I am a 3d designer and regularly work on really big and heavy files, but I have recently bought a new pc, 8 cores, 32GB ram etc, and it has the same problem.

[Mephistopelus]

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