Can't login on Spotify Desktop App Win10 (Error code: accounts:103)

[Ktulu789]

Plan

Premium individual

Country

Argentina

Device

Win10 Pro N x64

Operating System

Edition Windows 10 Pro N
Version 20H2

My Question or Issue

Hi, I got my password changed and now the app can't log in.

Backstory: I had to work in-office so I tried to log in at that computer (just 20kms from home) and after a few failed tries (with the correct password) I ended up plugging my headphones on my Android and listening there. Some hours later I got a mail from Spotify telling me to reset my password for some "strange behaviour" had been detected. Great!

I didn't want to change my secure password at that time so I dismissed the mail. But the next day I was at home and both my home PC and my phone were logged out so there was no chance of playing anything.

Normally I listen either on the phone or on my home PC (the one with the issue. Not the one at work, which I don't care very much since I'm not there often).

I reissued a "reset password link" and changed my password successfully. I logged in on Chrome on the home PC, saved the new password to Google and logged in successfully on my phone too... But on my Home PC Desktop app it was impossible.

On the Desktop App I click Log In, it opens a tab on Chrome where it says "Continue to the app", after I click that button I get

https://open.spotify.com/desktop/auth/error
Something went wrong
An error has occurred processing your login.
Please try again or visit Account help

And in the Desktop App, after I click "Continue to the app" on Chrome
A firewall may be blocking Spotify. Please update your firewall to allow Spotify. Additionally you could try changing the currently used proxy settings (Error code: accounts:103)

Things I have tried:

1. The troubleshooting options in the SysTray like "Reload", many times, and "Reset App data and restart".

2. Loging out and back in on Chrome.

3. Clearing cookies on Chrome.

4. Clearing all website data on Chrome (some 71 Mb).

4b. Checking website permissions and blocks on Chrome. Seems ok.

5. Shuting down the Desktop app and restarting it to see if there was some pending update.

5. Uninstalling and reinstalling the Desktop app.

6. Restarting my PC.

7. I only have Windows Firewall and the default antivirus from MS (Windows Security) and I disabled both the Firewall and the Antivirus protection.

8. I don't have a proxy, just my router and the ISP modem but I tried both auto proxy configuration and "no proxy" on the Desktop App configuration.

9. I tried googling "Spotify Error code: accounts:103" but I couldn't come up with anything else to try. Just an error 3 and error 7 which, nonetheless tried their steps (logging out Chrome and back in, if I'm not mistaken).

I work on IT so I think tried all the basic troubleshooting already but I couldn't fix this. I'm using Spotify from my phone connected to my sound system via BT which means all my notifications and voice notes are being played through the speakers which is not the best setup 😅

If anyone has any idea what else to try, I'll be glad to hear from you!

[Dessi]

Hey @Ktulu789,

Sorry for the delay in replying!

I see you mentioned that you have already tried reinstalling the desktop app, but can you give it another go - while in Safe Mode this time? Another thing you can try is making a different browser your default one to see what happens when you're redirected there at login. It's also worth clearing your hosts file by following these steps.

Let us know how it goes.

[jerksonthrills]

Plan

Premium Family

Country

Canada

Device

Macbook Pro M3 Pro Nov 2023

Operating System

Sequoia 15.1.1

My Question or Issue

I can't login to the desktop app.

I can log in successfully via the website, in either Firefox, Chrome, or Safari.

1. I open Spotify.app

2. I click "Log In" in the Spotify.app

3. I'm taken to https://accounts.spotify.com/en/authorize?REDACTED in browser

4. In browser I click on "Continue to the app"

5. The browser redirects to https://open.spotify.com/desktop/auth/error

6. The app gives error code Accounts: 103 with a message about a poential Firewall

If I run lsof -i @localhost after step 2, I see that Spotify is listening on localhost:4381. Running that command periodically before moving onto step 4 still shows Spotify still listening.

If I check the network panel in the browser after step 4, I can see it made a request to localhost:4381 with a response code of 302, followed up by a request to open.spotify.com that fails with a response code of 400.

I have verified that there's no firewall running on my machine.

No other program has a problem with loopback comms on localhost. No other process is listening on port 4381, and given that the app responds by showing an error, I'm guessing it's receiving the GET request to localhost:4381 after step 4.

I have tried this flow in Firefox, Safari, and Chrome.

I have tried the instructions in Perform a clean reinstall of the app a few times, ensuring each step is followed.

I have tried this on my home wifi, tethered to my phone, and in a coffeeshop wifi.

[jerksonthrills]

I can provide a HAR from the browser, or logs from Wireshark (or tcpdump if given the specific flags/command, I'm not as familiar with it).

I've been a subscriber for almost a decade, with a Family Plan for the last few years. I've gotta think the ongoing LTV of me as a customer is worth the troubleshooting resources. If I can't get this resolved I'm gonna move to another platform.