Announcements

Can't open Spotify App on Windows 10

Solved!

Can't open Spotify App on Windows 10

p45c41

Plan

Premium

Country

Hong Kong

Device

PC

Operating System

Windows 10

 

My Question or Issue

On startup Spotify shows an error like this. I have tried reinstalling and it worked for 5 minutes. Then it went back to this error when i quit and reopened Spotify.

螢幕擷取畫面 (2).png
Reply

Accepted Solutions
Marked as solution

OneByBoo

Hi @p45c41,

 

There's a current ongoing issue similar to what you're experiencing.

 

Please make sure to add your input here and your +VOTE.

I'd also recommend subscribing to it in case anything changes.

 

Let me know if you have further questions 🙂

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

5 Replies

OneByBoo

Hi there @p45c41,

thanks for reaching out !

 

These seems to be an issue with bad installation leftover files.

 

I would recommend performing a clean reinstall of the app following the steps provided here.

This installation is a bit different from the regular one and should solve the issue.

 

Let me know how it goes 🙂

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

p45c41
Thanks for the reply! However, the issue still persists after I did a clean reinstall of Spotify 😞

OneByBoo

Hi @p45c41,

 

Could you please let me know what happens when you try logging through the web player/mobile ? 

 

Waiting on your update 🙂

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

p45c41
I have no problem logging in and using the web player and mobile app.
Marked as solution

OneByBoo

Hi @p45c41,

 

There's a current ongoing issue similar to what you're experiencing.

 

Please make sure to add your input here and your +VOTE.

I'd also recommend subscribing to it in case anything changes.

 

Let me know if you have further questions 🙂

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts

Env: prod