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Cancel premium

Hi i have specific problem, because i was had 2 accounts on spotyfiy, 1 normal from mail and second signed in from facebook. On this 2. i activated free month premium. After format and reinstall spotyfiy when i try log in on fb account it switch me on normal account so i don't have access to this 2.. I think free premium isn't automatically cancel so how i can do that?

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Marked as solution

Hey @xHelixPL,

 

If you head over here you should be able to see your subscription, you can cancel it from there. If it isn't there then it looks like you may have a duplicate account issue, you can send a message to @SpotifyCares or to SpotifyCares on Facebook and they'll get you sorted out!

 

If you have any further issues, just let me know!

 

Best,

Jordan

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1 Reply
Marked as solution

Hey @xHelixPL,

 

If you head over here you should be able to see your subscription, you can cancel it from there. If it isn't there then it looks like you may have a duplicate account issue, you can send a message to @SpotifyCares or to SpotifyCares on Facebook and they'll get you sorted out!

 

If you have any further issues, just let me know!

 

Best,

Jordan

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