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Hi i have specific problem, because i was had 2 accounts on spotyfiy, 1 normal from mail and second signed in from facebook. On this 2. i activated free month premium. After format and reinstall spotyfiy when i try log in on fb account it switch me on normal account so i don't have access to this 2.. I think free premium isn't automatically cancel so how i can do that?

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Hey @xHelixPL,

 

If you head over here you should be able to see your subscription, you can cancel it from there. If it isn't there then it looks like you may have a duplicate account issue, you can send a message to @SpotifyCares or to SpotifyCares on Facebook and they'll get you sorted out!

 

If you have any further issues, just let me know!

 

Best,

Jordan

CryticalAceSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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1 Reply
Marked as solution

Hey @xHelixPL,

 

If you head over here you should be able to see your subscription, you can cancel it from there. If it isn't there then it looks like you may have a duplicate account issue, you can send a message to @SpotifyCares or to SpotifyCares on Facebook and they'll get you sorted out!

 

If you have any further issues, just let me know!

 

Best,

Jordan

CryticalAceSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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