Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1756 Views

0 replies

2 likes

  • 1756 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146550 Views

83 replies

27 likes

  • 146550 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131560 Views

294 replies

22 likes

  • 131560 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11029 Views

1 replies

6 likes

  • 11029 Views
  • 1 replies
  • 6 likes

One Big Playlist

Is it possible to play (random or otherwise) all the tracks I have saved in all my playlists as though it is one big playlist like a huge random jukebox?

Casual Listener

Is it possible to play (random or otherwise) all the tracks I have saved in all my playlists as though it is one big playlist like a huge random jukebox?

423 Views

0 replies

1 likes

  • 423 Views
  • 0 replies
  • 1 likes

Cannot submit a post to Playlist Exchange with linked playlist

As the subject line suggests, I cannot submit a post to Playlist Exchange with linked playlist. When I click "start a topic" and type in subject, message and link to playlist, and then click the I'm not a robot thing...I do not get a "post" button. W...

Casual Listener

As the subject line suggests, I cannot submit a post to Playlist Exchange with linked playlist.  When I click "start a topic" and type in subject, message and link to playlist, and then click th...

383 Views

0 replies

0 likes

  • 383 Views
  • 0 replies
  • 0 likes

I think my account was hacked!! Help ME

Hi there, I thhink my account is being used by somebody else I don't know. Recently my spotify on phone and laptop has been acting up. It does things such as:Skips the song randomlyPlays a different song (Toys by Mahmood Khan or something else that i...

Casual Listener

Hi there, I thhink my account is being used by somebody else I don't know. Recently my spotify on phone and laptop has been acting up. It does things such as: Skips the song randomly Plays a differ...

Sebasty

Community Legend

706 Views

3 replies

0 likes

  • 706 Views
  • 3 replies
  • 0 likes

Poor sound quality (washed out)

Good afternoon! Recently I've noticed that my spotify playback through my Lenovo Yogapad laptop (Windows 10) played through my hifi system is playing back with a sort of "washed out" sound- plenty of bass but treble and vocals are quiet and tinny. I ...

Newbie

Good afternoon!   Recently I've noticed that my spotify playback through my Lenovo Yogapad laptop (Windows 10) played through my hifi system is playing back with a sort of "washed out" sound- ...

DrJube

Visitor

9161 Views

2 replies

0 likes

  • 9161 Views
  • 2 replies
  • 0 likes

Is it legal to download music covers?

Hallo. I see many people which downloading covers from spotify, but is this legal?

Casual Listener

Hallo.   I see many people which downloading covers from spotify, but is this legal?

Sebasty

Community Legend

8992 Views

3 replies

0 likes

  • 8992 Views
  • 3 replies
  • 0 likes

Uninstall bugged on Windows 10 and musics without the art

I tried to reinstall deleting the Spotify folder but didn't solved. Neither restarting the computer.

Visitor

I tried to reinstall deleting the Spotify folder but didn't solved. Neither restarting the computer.

user-removed

Not applicable

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Stops when switching from local file to streaming file

Hey everyone !I have this weird bug, which doesn't happen every time but very often :When Spotify is reading a playlist where I have a mix of local files and "normal" streaming files, it stops when switching from a local file to a streaming file, or ...

Roadie

Hey everyone ! I have this weird bug, which doesn't happen every time but very often : When Spotify is reading a playlist where I have a mix of local files and "normal" streaming files, it stops wh...

368 Views

0 replies

0 likes

  • 368 Views
  • 0 replies
  • 0 likes

our country does not match the one set in your profile.

I have some problem on logining window spotify software. It says "Your country does not match the one set in your profile. To contuine to use UPDATE YOUR PROFILE or UPGRADE YOUR SPOTIFY ACCOUNT." , well i live in Taiwan but i use VPN to set my countr...

Newbie

I have some problem on logining window spotify software. It says "Your country does not match the one set in your profile. To contuine to use UPDATE YOUR PROFILE or UPGRADE YOUR SPOTIFY ACCOUNT." , w...

466 Views

0 replies

0 likes

  • 466 Views
  • 0 replies
  • 0 likes

Trying to remove Spotify.

I tried deleting it and IT IS STILL THERE. I mean, everytime I open my Windows it just shows up on start up. I don't want Spotify on my Windows 10. I tried the Control Panel trick and it didn't work because I had it deleted normally with the Right Cl...

Newbie

I tried deleting it and IT IS STILL THERE. I mean, everytime I open my Windows it just shows up on start up. I don't want Spotify on my Windows 10. I tried the Control Panel trick and it didn't work ...

Luke

Spotify Star

636 Views

1 replies

0 likes

  • 636 Views
  • 1 replies
  • 0 likes

Local File Title Autocorrect

Hi,I've been adding some local files that aren't on spotify into my spotify playlist but when I do, it autocorrects to a different song by the same artist.I was adding a song called "Angel" (one that isn't on spotify) and it autocorrected the title t...

Casual Listener

Hi, I've been adding some local files that aren't on spotify into my spotify playlist but when I do, it autocorrects to a different song by the same artist. I was adding a song called "Angel" (one ...

436 Views

0 replies

1 likes

  • 436 Views
  • 0 replies
  • 1 likes

spotify app on roku

I notice the spotify app is no longer available on I just suscribe for spotify music. So in the furture will the app be available again on roku.

Newbie

I notice the spotify app is no longer available on I just suscribe for spotify music. So in the furture will the app be available again on roku.

400 Views

0 replies

3 likes

  • 400 Views
  • 0 replies
  • 3 likes

Cortana Skills for Harmon Kardon Invoke

Hi,I'm glad that Cortana integrates with Spotify, but I am having some trouble using it on my Harmon Kardon Invoke. If I say "Hey Cortana, play _________ the album by_________(artist)," then of course it usually plays the album....but....I can't use ...

Regular

Hi, I'm glad that Cortana integrates with Spotify, but I am having some trouble using it on my Harmon Kardon Invoke.   If I say "Hey Cortana, play _________ the album by_________(artist)," th...

RHLondon

Casual Listener

1228 Views

2 replies

0 likes

  • 1228 Views
  • 2 replies
  • 0 likes

similar playlist

Is there a way on the web player to see the "more like" option of playlists previously played?

Newbie

Is there a way on the web player to see the "more like" option of playlists previously played?

366 Views

0 replies

1 likes

  • 366 Views
  • 0 replies
  • 1 likes

Spotify Freezes on Windows 7, uninstalling and ending it in task manager does not work.

Every time I try to open Spotify it opens and closes a few times and then completely lags the **bleep** out of my PC. I have uninstalled it throught deleting the App data (since it wouldn't uninstall by itself) but to no avail. At least I know now th...

Newbie

Every time I try to open Spotify it opens and closes a few times and then completely lags the **bleep** out of my PC. I have uninstalled it throught deleting the App data (since it wouldn't uninstall...

410 Views

0 replies

0 likes

  • 410 Views
  • 0 replies
  • 0 likes

Combining a "starred" list with my saved songs

Just doing a bit of housework... Can I add my "starred" song list to my saved songs and just get a single list? How's it done?

Regular

Just doing a bit of housework...  Can I add my "starred" song list to my saved songs and just get a single list?  How's it done?

319 Views

0 replies

0 likes

  • 319 Views
  • 0 replies
  • 0 likes

Laptop freezes (Win10) every time I start & close Spotify

Hello, I have this problem with Spotify. As much as I love it, and stopped using my regular player cause of Spotify I'm recently experiencing a problem with starting Spotify and closing. I used program before but I switched to the one you can get fro...

Casual Listener

Hello, I have this problem with Spotify. As much as I love it, and stopped using my regular player cause of Spotify I'm recently experiencing a problem with starting Spotify and closing. I used progr...

601 Views

0 replies

0 likes

freeze
PC
Windows 10
  • 601 Views
  • 0 replies
  • 0 likes

No music plays

I just installed spotify again after a few years of not using it. I've tried to play tracks on the web player and desktop app but get nothing.The play button changes to pause but the track doesn't play and it quickly skips to the next track over and ...

Newbie

I just installed spotify again after a few years of not using it. I've tried to play tracks on the web player and desktop app but get nothing. The play button changes to pause but the track doesn't ...

Nerano

Newbie

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Location of cached files

Hi, in the settings I have set this path for offline songs D:\Music\Spotify and the folder has about 7GB. But despite that, Spotify still creates a folder in C:\Users\Slavek\AppData\Local\Spotify\Data and it has about 10GB.What should I do to not let...

Music Fan

Hi, in the settings I have set this path for offline songs D:\Music\Spotify and the folder has about 7GB. But despite that, Spotify still creates a folder in C:\Users\Slavek\AppData\Local\Spotif...

Slavek

Music Fan

1383 Views

1 replies

3 likes

  • 1383 Views
  • 1 replies
  • 3 likes

Laptop

Have subscribed to premium which works fine on my devices but only the free version appears on laptop. Have reinstalled and logged in but still the same. Any ideas please?

Newbie

Have subscribed to premium which works fine on my devices but only the free version appears on laptop. Have reinstalled and logged in but still the same. Any ideas please?

294 Views

0 replies

0 likes

  • 294 Views
  • 0 replies
  • 0 likes