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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146722 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131723 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11037 Views

1 replies

6 likes

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Albums are disapearing from playlists, help!

There are albums that I've had saved in my playlists for months, if not years that are disappearing. Such albums include but are not limited to Chasing Safety's "Nomad", Halestorm's "ReAniMate 3.0: The Covers Ep", and a Soul Asylum album, of which at...

Regular

There are albums that I've had saved in my playlists for months, if not years that are disappearing. Such albums include but are not limited to Chasing Safety's "Nomad", Halestorm's "ReAniMate 3.0: T...

rckstr1123

Regular

448 Views

2 replies

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Constant pausing

When I'm trying to listen to my music it pauses every few seconds and shows a banner that says Error: cannot play song at this time or something. This is really agrivating, does anyone have a solution.

Newbie

When I'm trying to listen to my music it pauses every few seconds and shows a banner that says Error: cannot play song at this time or something. This is really agrivating, does anyone have a solutio...

rckstr1123

Regular

373 Views

1 replies

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Playback settings do not save

For some reason, every time I try to toggle crossfade or try to set the same volume level for all songs, both of the options revert to off upon exitting spotify. How do I fix this? This is tremendously annoying. Windows 10

Newbie

For some reason, every time I try to toggle crossfade or try to set the same volume level for all songs, both of the options revert to off upon exitting spotify.  How do I fix this? This is trem...

nyeh415

Casual Listener

1295 Views

2 replies

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Spotify & Airfoil

Hi, I'm trying to use Airfoil with Spotify. I'm required to set the spotify app as source, however I cannot locate it anywhere on my laptop... I'm running windows 10. When I search for spotify in explorer I can't find it anywhere... I need an .exe fi...

Newbie

Hi,   I'm trying to use Airfoil with Spotify. I'm required to set the spotify app as source, however I cannot locate it anywhere on my laptop... I'm running windows 10. When I search for spoti...

nath0r

Casual Listener

2370 Views

1 replies

1 likes

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AKER release firewall

What IP's and Ports have to release, for windows application to work? thank you

Newbie

What IP's and Ports have to release, for windows application to work?   thank you

330 Views

0 replies

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Problemas al reproducir musica

Llevo unas semanas en las que al reproducir cualquier lista o disco, me reproduce solo unos segundos de la cancion y me salta a la siguiente, haciendo exactamente lo mismo. He probado a cerrar la aplicacion en el ordenador y otros dispositivos y el p...

Newbie

Llevo unas semanas en las que al reproducir cualquier lista o disco, me reproduce solo unos segundos de la cancion y me salta a la siguiente, haciendo exactamente lo mismo. He probado a cerrar la apl...

490 Views

0 replies

1 likes

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Solved!! WHERE DID THE FILES LAND ??

My first time use .. I downloaded the songs onto my hard drive, but don't know where they landed. Help please

Casual Listener

My first time use .. I downloaded the songs onto my hard drive, but don't know where they landed. Help please

Luke

Spotify Star

863 Views

5 replies

0 likes

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Sound fluctuating over HDMI but not over auxillary or USB

I recently started having the infamous flucuation issue but not over my headphones (what I normally use). I have my PC connected to my TV in my bedroom for when I feel like listening to music or watching youtube or the likes as I don't actually own c...

Newbie

I recently started having the infamous flucuation issue but not over my headphones (what I normally use). I have my PC connected to my TV in my bedroom for when I feel like listening to music or watc...

459 Views

0 replies

1 likes

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Graphical Issue

For some reason when I open spotify on my Windows 10 PC I always see this. Can not figure it out to save my life. Any help would be great.

Newbie

For some reason when I open spotify on my Windows 10 PC I always see this. Can not figure it out to save my life. Any help would be great.

IguanaSetup

Community Legend

340 Views

1 replies

0 likes

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Browse page doesn't work

Hello, I got a problem. When i click browse option (I'm not sure about the translation. In polish language is "przegladaj") - that page, thats shows you music by your mood (hop-hop, rock, party etc.) there is an information "an erorr" and "page not f...

Newbie

Hello,   I got a problem. When i click browse option (I'm not sure about the translation. In polish language is "przegladaj") - that page, thats shows you music by your mood (hop-hop, rock, pa...

Luke

Spotify Star

1631 Views

1 replies

0 likes

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CPU Usage Spike from Dragging the Mouse over Spotify

I noticed that the highlighting of songs when the mouse is moving over them was pretty laggy. Turns out Spotify saturates an entire core on my i5-3330 whenever I'm moving the mouse over songs faster than two per second. Surely highlighting song title...

Visitor

I noticed that the highlighting of songs when the mouse is moving over them was pretty laggy. Turns out Spotify saturates an entire core on my i5-3330 whenever I'm moving the mouse over songs faster ...

330 Views

0 replies

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Spotify stops playing the moment I turn off the screen

Hi there,I've got a problem with my desktop PC and Spotify. My PC is connected to my TV because I use it as a multimedia station. So my TV is my normal screen. No problem playing music via Spotify then. But the moment I turn off the TV/Screen the mus...

Newbie

Hi there, I've got a problem with my desktop PC and Spotify. My PC is connected to my TV because I use it as a multimedia station. So my TV is my normal screen. No problem playing music via Spotify ...

365 Views

0 replies

1 likes

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Search box on desktop

When i try to use the search box, it keeps giving me a message, "Your search did not match anything in our catalogue. Please ensure all words are spelled correctly. You could also try different or similar searches." It happens no matter what I type i...

Newbie

When i try to use the search box, it keeps giving me a message, "Your search did not match anything in our catalogue.  Please ensure all words are spelled correctly.  You could also try dif...

290 Views

0 replies

0 likes

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Wrong track on Desktop version

One More Light - One more Light Live (Linkin Park) has wrong track on Desktop.On the mobile version it plays the normal track but on Desktop vesion it plays a different one

Newbie

One More Light - One more Light Live (Linkin Park) has wrong track on Desktop. On the mobile version it plays the normal track but on Desktop vesion it plays a different one

324 Views

0 replies

1 likes

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Local files not showing up in Spotify

My local mp3 format files are not showing up in Spotify. They show up in my PC music library and in Windows Media Player, and those are both turned on as local file sources in Spotify. I tried uninstalling Spotify from all my devices, then I reinstal...

Newbie

My local mp3 format files are not showing up in Spotify. They show up in my PC music library and in Windows Media Player, and those are both turned on as local file sources in Spotify. I tried uninst...

675 Views

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Media Keys not working for Spotify app

I have the spotifyu app installed on my PC and when I try to use the media controls on my Logitec G910 Keyboard, pause/play and skip works. However, the volume control wheel does not work.

Newbie

I have the spotifyu app installed on my PC and when I try to use the media controls on my Logitec G910 Keyboard, pause/play and skip works. However, the volume control wheel does not work.

504 Views

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EDITING ARTIST LIST

Is there any way to edit the artist list on Spotify? It's kind of annoying scrolling through loads of artist who I follow one song to get to who I want. Thanks in advance!~~

Newbie

Is there any way to edit the artist list on Spotify? It's kind of annoying scrolling through loads of artist who I follow one song to get to who I want. Thanks in advance!~~

306 Views

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app is a bit too quiet.

the app for windows pc is quieter compared to the web player or my phone and it is kinda bothersome for me. is there any way to fix this?

Newbie

the app for windows pc is quieter compared to the web player or my phone and it is kinda bothersome for me. is there any way to fix this?

333 Views

0 replies

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Spotify on Onkyo receiver TX NR646

Since a few weeks I can't connect Spotify to my Onkyo receiver TX NR646.I have the latest firmware installed on my receiver.Spotify app does not recognize the device via WIFI.Does anybody knows what's wrong? Regards, Jan Hagen

Casual Listener

Since a few weeks I can't connect Spotify to my Onkyo receiver TX NR646. I have the latest firmware installed on my receiver. Spotify app does not recognize the device via WIFI. Does anybody knows...

jan63

Casual Listener

4494 Views

5 replies

0 likes

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