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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 134380 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134380 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50996 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50996 Views
  • 0 replies
  • 32 likes

Error with Local Files

I've had three songs from my local files in my playlist for months now, and out of the blue the songs can't be detected by Spotify. I can't seem to find the problem. The songs still work, and other media platforms can play them, but Spotify can't. An...

  • Newbie
  • I've had three songs from my local files in my playlist for months now, and out of the blue the songs can't be detected by Spotify. I can't seem to find the problem. The songs still work, and other m...
  • 220 Views
  • 0 replies
  • 1 likes
  • Windows
  • 220 Views
  • 0 replies
  • 1 likes

Windows 10 desktop app login screen scrambled, app crashes with FB login

I just installed the Spotify Windows desktop app for the first time on my work PC. Unfortunately, I can't log in and listen to anything.When the app was installed I was presented with the attached screen. All the text is scrambled on the login screen...

  • Casual Listener
  • I just installed the Spotify Windows desktop app for the first time on my work PC. Unfortunately, I can't log in and listen to anything. When the app was installed I was presented with the attache...
  • 379 Views
  • 0 replies
  • 0 likes
  • Windows
  • 379 Views
  • 0 replies
  • 0 likes

Your Summer Rewind - See You Next Summer :not working

Hi!The playlist mentioned not working. Is it some new feature like "Discover Weekly" "Release Radar" or Daily mixes ? I get only error: "Sorry, you weren't using Spotify enough in previous summers to create a Summer Rewind, but you can listen to our ...

  • Roadie
  • Hi! The playlist mentioned not working. Is it some new feature like "Discover Weekly" "Release Radar" or Daily mixes ? I get only error: "Sorry, you weren't using Spotify enough in previous summers ...
  • 344 Views
  • 0 replies
  • 3 likes
  • Windows
  • 344 Views
  • 0 replies
  • 3 likes

Release notifications no longer work via Email

First the desktop notifications get killed off, now I don't even get Email notifications anymore. It was annoying to adapt, but I could deal with it. But for over a month now I didn't receive a single Email from Spotify that wasn't advertisement for ...

  • Gig Goer
  • First the desktop notifications get killed off, now I don't even get Email notifications anymore. It was annoying to adapt, but I could deal with it. But for over a month now I didn't receive a singl...
  • 172 Views
  • 0 replies
  • 0 likes
  • Windows
  • 172 Views
  • 0 replies
  • 0 likes

Spotify app restarts windows 10 after a while of not using it.

Hi, the title explains very well what's happening. After a while of not using the pc with the Spotify app opened (doesn't matter if running an album or iddle) windows restarts.The weird thing is that only happen if i'm not using the pc. This is happe...

  • Newbie
  • Hi, the title explains very well what's happening. After a while of not using the pc with the Spotify app opened (doesn't matter if running an album or iddle) windows restarts. The weird thing is th...
  • 135 Views
  • 0 replies
  • 0 likes
  • Windows
  • 135 Views
  • 0 replies
  • 0 likes

Playlists Not Syncing Until Client Restart

Playlists don't seem to sync anymore until I restart the client. This includes both personal and spotify generated (Discover Weekly, Release Radar) playlists, as well as daily mixes.

  • Regular
  • Playlists don't seem to sync anymore until I restart the client. This includes both personal and spotify generated (Discover Weekly, Release Radar) playlists, as well as daily mixes.
  • JamesHelps
  • Roadie
  • 289 Views
  • 3 replies
  • 0 likes
  • Windows
  • 289 Views
  • 3 replies
  • 0 likes

SPOTIFY IS NOT UPDATING

i cant seem to be able to update spotify i uninstalled it two three times and reinstalled it still when i click on the arrow with the blue point it loads but then its still not updated dont know what to do

  • Casual Listener
  • i cant seem to be able to update spotify i uninstalled it two three times and reinstalled it still when i click on the arrow with the blue point it loads but then its still not updated dont know what...
  • JamesHelps
  • Roadie
  • 272 Views
  • 5 replies
  • 0 likes
  • Windows
  • 272 Views
  • 5 replies
  • 0 likes

Solved!! Why are some music grayed out?

I have spotify premium and i noticed that some songs aren't playable. Please, don't tell me its that "Not available in your country" thing.....

  • Casual Listener
  • I have spotify premium and i noticed that some songs aren't playable. Please, don't tell me its that "Not available in your country" thing.....
  • JamesHelps
  • Roadie
  • 1690 Views
  • 1 replies
  • 0 likes
  • Windows
  • 1690 Views
  • 1 replies
  • 0 likes

New Format Incompatable With Windows 7

My old ASUS laptop PC Notebook died several months ago. I had been using Windows 10 for about one year prior to that. Since that time I have purchased a Dell Latitude Model E5530 which was refurbished. The operating system for my new used laptop is W...

  • Newbie
  • My old ASUS laptop PC Notebook died several months ago. I had been using Windows 10 for about one year prior to that. Since that time I have purchased a Dell Latitude Model E5530 which was refurbishe...
  • HetzeFetze
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • Windows
  • 206 Views
  • 1 replies
  • 0 likes

Automatic updates

Hello,I have an issue with automatic updates. I don't want them! The newest version of Spotify doesn't work on my computer and for now it doesnt't seem like it is going to change so I want to keep the older version of the program. Unfortunately, I ca...

  • Regular
  • Hello, I have an issue with automatic updates. I don't want them! The newest version of Spotify doesn't work on my computer and for now it doesnt't seem like it is going to change so I want to keep ...
  • emilia_st
  • Regular
  • 1138 Views
  • 2 replies
  • 1 likes
  • Windows
  • 1138 Views
  • 2 replies
  • 1 likes

spotify automatically skips through my songs

basically what is happening is that spotify plays my songs for less than a second each, and zooms through all of the songs on my playlist. this is a school laptop i am using, which i bring home with me. im not sure how to fix computer related problem...

  • Newbie
  • basically what is happening is that spotify plays my songs for less than a second each, and zooms through all of the songs on my playlist. this is a school laptop i am using, which i bring home with ...
  • 250 Views
  • 0 replies
  • 1 likes
  • Windows
  • 250 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify crashes in latest version (1.0.56.451.gb2f539fc)

In the latest version of my favorite music app on desktop :), everything is going better... except for one thing! When i try to delete more than a thousand songs (not in a playlist, but saved songs), the app is crashing my computer... i thought, mayb...

  • Regular
  • In the latest version of my favorite music app on desktop :), everything is going better... except for one thing! When i try to delete more than a thousand songs (not in a playlist, but saved songs),...
  • Maria_B
  • Moderator
  • 453 Views
  • 1 replies
  • 0 likes
  • Windows
  • 453 Views
  • 1 replies
  • 0 likes

Won't load my playlists on web player

My playlists won't load when using web player. I'm using latest version of Windows and Explorer. It comes eup with a spinning loading icon, but nothing happens!

  • Newbie
  • My playlists won't load when using web player. I'm using latest version of Windows and Explorer. It comes eup with a spinning loading icon, but nothing happens!    
  • 216 Views
  • 0 replies
  • 1 likes
  • Windows
  • 216 Views
  • 0 replies
  • 1 likes

"Something went wrong. We can't seem to find the artist."

Been getting this error message ("Something went wrong. We can't seem to find the artist.") all morning. It shows up for any artist I try. I've tried ending the spotify processes and relaunching the app, but nothing is fixing the issue. I'm able to s...

  • Newbie
  • Been getting this error message ("Something went wrong. We can't seem to find the artist.") all morning. It shows up for any artist I try. I've tried ending the spotify processes and relaunching the ...
  • 443 Views
  • 0 replies
  • 2 likes
  • Windows
  • 443 Views
  • 0 replies
  • 2 likes

Local files

I just got a new PC and re-downloaded all my music. The files are going into local file but will not play. Whenever i attempt to play pne i get an error message(see attached file). The files are in mp3 format and worked just fine on my last pc

  • Newbie
  • I just got a new PC and re-downloaded all my music. The files are going into local file but will not play. Whenever i attempt to play pne i get an error message(see attached file). The files are in m...
  • 145 Views
  • 0 replies
  • 0 likes
  • Windows
  • 145 Views
  • 0 replies
  • 0 likes

Solved!! No quiet time

We use Spotify at the Office to play background music, usualy via Radio or Playlists. But when the chosen Radio station finishes we get an eery silence in the room How can we set it up so there is never any down time - so that Spotify just keeps on p...

  • Newbie
  • We use Spotify at the Office to play background music, usualy via Radio or Playlists.    But when the chosen Radio station finishes we get an eery silence in the room   How can we ...
  • rednblu
  • Roadie
  • 378 Views
  • 1 replies
  • 1 likes
  • Windows
  • 378 Views
  • 1 replies
  • 1 likes

Solved!! Cannot start a radio

I've subscribed recently to Spotify, and I've heard about the feature to start a "Radio" from any song, band or album, but unfortunately this feature doesn't show up in the desktop player. I can access it only from the web player. I'm attaching two s...

  • Regular
  • I've subscribed recently to Spotify, and I've heard about the feature to start a "Radio" from any song, band or album, but unfortunately this feature doesn't show up in the desktop player. I can acce...
  • benlitz
  • Regular
  • 1841 Views
  • 7 replies
  • 0 likes
  • Windows
  • 1841 Views
  • 7 replies
  • 0 likes

No es posible reproducir la canción actual (1.0.56.451.gb2f539fc)

He descargo hoy día 13/06/2017 Spotify para Windows (1.0.56.451.gb2f539fc) y cada vez que finaliza una canción de un álbum o lista de reproducción, se para y sale el mensaje "No es posible reproducir la canción actual". Si le doy al botón siguiente o...

  • Newbie
  • He descargo hoy día 13/06/2017 Spotify para Windows (1.0.56.451.gb2f539fc)  y cada vez que finaliza una canción de un álbum o lista de reproducción, se para y sale el mensaje "No es posible repr...
  • 492 Views
  • 0 replies
  • 0 likes
  • Windows
  • 492 Views
  • 0 replies
  • 0 likes

Re-select high quality button after each update

Hi Spotify,I have to reselect the high quality button on spotify after each update again. This is really annoying. How can I solve this? And if this can't be solved, can Spotify fix this issue with an update? Thanks in advanceHidde

  • Casual Listener
  • Hi Spotify, I have to reselect the high quality button on spotify after each update again. This is really annoying. How can I solve this? And if this can't be solved, can Spotify fix this issue with...
  • 238 Views
  • 0 replies
  • 0 likes
  • Windows
  • 238 Views
  • 0 replies
  • 0 likes

Skipping next song after relaunching

Whenever I have to close Spotify for a while and then reopen it, it skips the song that was supposed to play next. Also, if I closed it when it was playing the last song on the queue, it just goes back to the beginning of the album/playlist/whatever ...

  • Casual Listener
  • Whenever I have to close Spotify for a while and then reopen it, it skips the song that was supposed to play next. Also, if I closed it when it was playing the last song on the queue, it just go...
  • 145 Views
  • 0 replies
  • 0 likes
  • Windows
  • 145 Views
  • 0 replies
  • 0 likes

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