Cannot make music available offline on desktop

[seliina]

Plan

Premium

Country

Germany

Device

HP Notebook 

Operating System

Windows 10

My Question or Issue

For some reason I cannot make music/playlists available for offline use on my desktop app. When I activate the download button nothing happens... I do have a good wifi connection and enough storage space on my notebook as well. I have no idea what the issue might be, because I never had such problems when using the spotify app on my phone. 

I hope someone can help me with the problem, it would be greatly appreciated

[Billy-J]

Hey @seliina,

Sorry to hear this!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next 😊

[seliina · Accepted solution]

I tried de- & reinstaling the app several times but nothing worked...
But i finally found the solution to the problem. Apparently my windows 10 version was out of date. So after sitting through a long update, it finally worked. 
Thank you for your help anyhow 🙂

[Billy-J]

@seliina,

Awesome! That would of been our next troubleshooting tip LOL 😊

If this reply helped you out, make sure to mark it as the solution. This way, other users who might be facing this issue can come into this thread and see the solution too 🙂