Help Wizard

Step 1


Cannot update my country settings.

Cannot update my country settings.






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue I am part of a family plan. My family members permanently moved to Berlin and I am now in South Africa. I cannot change my region without changing my payment method, but I'm not the one paying and I need to organise my playlists with the desktop app. This is frustrating! I'm considering taking on a different service and exporting my playlists. Would love to rather use Spotify but I see no way out...


1 Reply

Hey @CharlZero,


Thanks for reaching out about this here in the Community.


If you're member of a Family plan, you won't be able to update your Country settings as they depend on the plan's owner. At this point, you should consider starting an individual subscription or simply leaving the plan (since you and the other members are not living together anymore) in order to update your Country settings. You won't lose any of your music in the process.


Hope you'll find this useful. We'll be here if there's anything else we can help with!

Mario Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts