Chrome: Webplayer broken? "something went wrong, reload page"

[Saphhi99999]

It's very weird, I was logged in on my Chrome Account, at first the play button in my playlist didn't work, so I've tied pressing F5 and clicking super fast the playbutton, but still nothing would play. So I assumed I should log out and log in again, after searching in the web told me to do so, but now I can't access the Webplayer at all. It just says: "Something went wrong, reload page" but this doesn't work either, since the message won't go away. Does anyone know what I did wrong? (I'm using Chrome and it's updated to the latest ver. too, my other accounts have the same problem as well)

Update: I deleted the Cache, and now can access the player, but the green playbutton besides the Album still doesn't work if I click on it, is grayed out on the bottom, nor does clicking on the song work 😕

[MateusM]

Hi there @Saphhi99999! Thanks for your post and welcome to the Community!

I'm sorry to hear that this happened to you.

Can you let me know if you experience the same behavior when you try using a different browser?

It would also be worth trying in incognito mode to avoid any plugins as well as check if you are using any VPN service that might be causing this issue.

Looking out to your reply

/Mateus

[Saphhi99999]

Hii, thanks for the reply, I hadn't tested using a different browser and turned off my Adblock(only Plugin I had), but I kinda managed to get it working again after deleting cache+ restarting my PC.

The webplayer only worked on my second Acc before I restarted the computer, I had only deleted the cache by then but as of right now, having restarted the computer the Account who made the playlist can use the Webplayer too. I guess it was something with my computer which also freezes for about 5minutes when trying to use this account on Chrome... Anywayyys thanks for having taken your time<3

[MateusM]

Hey @Saphhi99999! Thanks for keeping me in the loop! I'm happy to know that it's now working fine.

Don't hesitate to reach out to us again if you need further help!

Have a great day!
/Mateus

[New user]

I use spotify website player in Chrome. For the last couple months, every time I click back to the Spotify tab, it crashes, throws a Chrome error and says "Error, something went wrong" and I have to refresh the page. apparently this is a memory leak issue. The tab uses up to 300mb RAM. Chrome and windows10 are up to date, using hardware acceleration and latest drivers. It occurs 100% of the time when I click back to the tab after it has been playing for 10 minutes or more. This seems to be a long time issue, but it has only started happening consistently to me the past few months.