"Couldn't find that playlist" keeps happening when I click on the Daily Wellness playlist

[littlemissem12]

Plan

Premium

Country

USA

Device

Laptop (CHROME)

Operating System

Windows 10

My Question or Issue

When I try to open the Daily Wellness podcast on the web player on Chrome, it keeps saying "Couldn't find that playlist.". It was working fine earlier this morning. This seems to happen often. Anything I'm doing wrong?

[Jeremy]

Hi @littlemissem12,

Thank you for reaching out to the Community.

Can you clear you cache and cookies to see if the issue persists? 

On another note, can you see it if you're using a different device?

We'll keep an eye out for your reply.

Take care!

[pmynes]

Hello, 

I seem to be having the same issue. I am able to look up different songs and play them individually, but as soon as I try to open an existing playlist or go to a song/artist radio it is unable to load it. I have cleared my cache, but I am having the same issue on both my pc and phone.

Thanks, 

Patrick

[Lyubka]

Hey @pmynes,

Thank you for your reply in this thread. 

In this case we'd recommend performing a clean reinstall of the app on the affected devices. This is more thorough than a regular one. It'll also get you the latest app version with all necessary updates and fixes and will remove any corrupted files from previous installations.

Don't forget to give your devices a quick restart before you open the newly installed app and test if you'll still experience the same. 

Let us know how it goes.