"Couldn't find that playlist" keeps happening when I click on the Daily Wellness playlist

[littlemissem12]

Plan

Premium

Country

USA

Device

Laptop (CHROME)

Operating System

Windows 10

My Question or Issue

When I try to open the Daily Wellness podcast on the web player on Chrome, it keeps saying "Couldn't find that playlist.". It was working fine earlier this morning. This seems to happen often. Anything I'm doing wrong?

[Jeremy]

Hi @littlemissem12,

Thank you for reaching out to the Community.

Can you clear you cache and cookies to see if the issue persists? 

On another note, can you see it if you're using a different device?

We'll keep an eye out for your reply.

Take care!

[pmynes]

Hello, 

I seem to be having the same issue. I am able to look up different songs and play them individually, but as soon as I try to open an existing playlist or go to a song/artist radio it is unable to load it. I have cleared my cache, but I am having the same issue on both my pc and phone.

Thanks, 

Patrick

[Lyubka]

Hey @pmynes,

Thank you for your reply in this thread. 

In this case we'd recommend performing a clean reinstall of the app on the affected devices. This is more thorough than a regular one. It'll also get you the latest app version with all necessary updates and fixes and will remove any corrupted files from previous installations.

Don't forget to give your devices a quick restart before you open the newly installed app and test if you'll still experience the same. 

Let us know how it goes. 

[Hrle]

I have that issue too i tried reinstaling multiple times cleared cache and still same i dont know what to do anymore, any help or tips?

[Eni]

Hey there @Hrle, 

Thanks for getting in touch about this and welcome to the Community! 

Just to confirm, is this happening across devices or only on a specific one? We'd also like to know if this happens only with the Daily Wellness Podcast or with multiple ones. 

On another note, you mentioned that you've already reinstalled the app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a normal one?

If the this doesn't do the trick, would you mind asking a friend or a relative to log in to their account on your device to see if they can replicate this with their own account?

Keep us posted. 

[Hrle]

Here did clean reinstall exept now i cant create playlists and cant play music.

The issue is on pc, on my phone spotify works fine.

I tried by making new account but with no sucess.

Seems like i have corrupt file somewhere on pc that bugs with spotify but i dont know where.

[Eni]

Hi @Hrle, 

Thanks for getting back to us. 

Just to confirm, are you getting any error messages while trying to create playlists or play music? Also, could you check if the same happens on the web player?  

On another note, could you let us know if you're using any VPNs? If so, we suggest that you turn it off as it can affect the app's performance. 

Additionally, we suggest that you check your firewall and make sure Spotify is set as an exception.

Lastly, does the same happen while using a different internet connection? 

We'll be on the lookout.

[Hrle]

sorry i didnt reply for long time i lost all hope, web player says something went wrong try reloading the page but it doesnt work, no hope of making maybe new account cuz it says for brand new gmail that is already taken while its now fire wall spotify is set as expepcion. cant lisen to music cant create playlists on pc cant use anything.

[Dian]

Hey @Hrle,

Thanks for the reply.

Could you try using a different internet connection, e.g. a hot spot from your phone?

Does the same happen on a different PC connected to the same network?

Keep us posted.

Cheers!

[Hrle]

fixed it issue was in host file of system32/drivers had to delete text in host file and it fixed it finaly 

[ScoobyDid]

fixed it, as Hrle said, the issue was in  system32/drivers, to be exact, in C:\Windows\System32\drivers\etc\hosts, i deleted the following:

#Bloqueo publicidad Spotify

0.0.0.0 adclick.g.doublecklick.net

0.0.0.0 googleads.g.doubleclick.net

0.0.0.0 http://www.googleadservices.com

0.0.0.0 pubads.g.doubleclick.net

0.0.0.0 securepubads.g.doubleclick.net

0.0.0.0 pagead2.googlesyndication.com

0.0.0.0 spclient.wg.spotify.com

0.0.0.0 audio2.spotify.com

#

#Bloqueo publicidad Spotify

0.0.0.0 adclick.g.doublecklick.net

0.0.0.0 googleads.g.doubleclick.net

0.0.0.0 http://www.googleadservices.com

0.0.0.0 pubads.g.doubleclick.net

0.0.0.0 securepubads.g.doubleclick.net

0.0.0.0 pagead2.googlesyndication.com

0.0.0.0 spclient.wg.spotify.com

0.0.0.0 audio2.spotify.com

#

[PaulG015]

I also had this issue but fixed it by applying a similar fix to that suggested by ScoobyDid and Hrle below.

I had a look at my hosts file in the folder C:Windwows>System32>drivers>etc.  I couldn't find anything amiss with it as it only had one active line in it.  However, I did notice there was another file called 'hosts', which was actually an iCalendar file type (.ics), which i believe was created when I tried to import a calendar appointment (based on the date of the file).  This looked like it didn't belong in a drivers folder, so I copied the ics file to another location (in case I had to recover it) and deleted it!.  I then closed down Spotify and re-opened it - problem solved!  No more "Couldn't find that playlist." error and all albums not available.

[Psycho5]

Having read through the rest  of this thread I seem to be having the same issues. To clarify, I'm on a chromebook, not Windows, and both the installed app and the browser version of Spotify tell me that it "Couldn't find that playlist" whenever I select something that's not an individual song. I have this account on several other devices, and they all work completely fine, and it's not my internet connect as I've used this computer both at home and my two schools. If it's something in the files, I'm not fully sure how to go through and look for it, but if I could get some help or a walk through on how to do it that would help a lot.

Edit: I did some more searching and heard about doing a clean install, which couldn't figure out how to do on a Chromebook, but I did decide to undownload the app and clear all of my account data that was stored on this device (an option presented while uninstalling,) and it seems to be working again now. Which means I've wasted about two or so weeks but it's fixed now.

[coolsptifylistner]

i have an issue with the webplayer i can listen to my playlists but i cant click them to chose a specific song as soon as i click it just says (couldnt find this playlist) im using a chromebook so i cant download the spotify app its not that big of an issue because its just the webplayer not working i can still listen to the playlist if i click the pla button and have it on shuffle

[HeyPeople]

I have the same reoccurring issue @coolsptifylistner has. 

     I use the Web Player, and it seems to load the website...sometimes.
It reports just a black screen saying 'no healthy upstream'. I can eventually access the website, and it immediately puts me onto a page that has me signed in to Library and I can see my playlists.
When done 'loading', the Libary instantly says, "Couldn't find that playlist; Search for something else?"
I click one of my playlists, either it loads infinitely or it says the exact same thing. 

This has been a constant issue for two days now, I would absolutely like a fix. 

[zfrost]

Had the same issue, i uninstalled the web app (you can get on Chromebook) then restart the computer, and clear browser data. 

Use only inside chrome from now on

[Bike_life]

Hey spotify my playlist aren't showing up when I press them it says couldnt find playlist can u help me? I've cleaned my cache ive restarted my laptop I did everything I could think of

[Cran_berry]

How do we fix it on chromebook browser

[Cran_berry]

Its very annoying