Help Wizard

Step 1


Code error auth 3

Code error auth 3

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17 Replies

First, try logging in with email, if that doesn't work try changing password. And you might have VPN installed.

I have already tried changing my password, but I still have the same problem.
VPN I don't know what it is and where to find it ...

Don't worry about VPN then, did you try to reinstall or log in anywhere else then app.

If I log in from the smartphone or from
no problem

So it's working here? 

Hey there @GAEX79 and @TaTHEj


Thanks for reaching out to the Community about this. 

We're currently aware of an issue causing the behavior you describe. We suggest you go to this Ongoing Issue and add your vote to it by clicking on the +VOTE button. 


Make sure you follow the steps provided under Status Update as well. 


It'll also be useful to subscribe via the three-dots menu in the top right corner next to the title. That'll make sure you stay up to date with any relevant updates about this.


Hope this helps. Let us know if you have any more questions. 



Here is how I solved the problem:

1. Uninstall Spotyfy from your PC
2. Download an earlier version of Spotify.
I downloaded version from 2015
You can download it from here:


After installing it, access Spotify

I with this version I managed to access Spotify.
I went to About Spotify and updated them to the latest version of Spotify instead of installing it from the website and it kept me connected after the update.

Try it too, and let me know if you've solved it!

Another solution is to edit the host file.
Watch this video:

Hey @GAEX79,


Thanks for keeping us in the loop. 


We’re happy to hear this is fixed for you.


Now you can enjoy your music with Spotify. 


Enjoy your day!


I tried it and it is working, but I can't find how to update it to the latest version?


edit: I found it, you just need to restart the app and wait a couple of minutes.

I am unable to rectify this problem. Can anyone help me?
Should I uninstall Spotify? What can I do?
I have asked for help on the Twitter page for Spotify.


Thank you.

This really worked

Yes, Danke! 🙂

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