Announcements

Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

84574 Views

40 replies

68 likes

  • 84574 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

OscarDC

Moderator

800931 Views

505 replies

64 likes

  • 800931 Views
  • 505 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

ethan989

Visitor

25223 Views

26 replies

7 likes

  • 25223 Views
  • 26 replies
  • 7 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

3135 Views

0 replies

4 likes

  • 3135 Views
  • 0 replies
  • 4 likes

Recently Updated Podcast Episodes

How is the Spotify UI experience on desktop (Windows 10) so much worse than mobile? All I want is the ability to see which of my Podcasts has a new episode - something available on mobile but not desktop. Adding in the total lack of support for Spoti...

Casual Listener

How is the Spotify UI experience on desktop (Windows 10) so much worse than mobile? All I want is the ability to see which of my Podcasts has a new episode - something available on mobile but not des...

7Surf7

Regular

752 Views

1 replies

5 likes

  • 752 Views
  • 1 replies
  • 5 likes

Spotify stops playing every 30 seconds.

PlanPremiumCountryTurkeyDevicePC / ASUS Zenfone 3 (ZE552KL)Operating SystemWindows 7 / Android 8 Oreo My Question or IssueHello to everyone. I usually listen to music everyday and I have never had a signle problem with Spotify until today. When I try...

Casual Listener

Plan Premium Country Turkey Device PC / ASUS Zenfone 3 (ZE552KL) Operating System Windows 7 / Android 8 Oreo   My Question or Issue Hello to everyone. I usually listen to music everyda...

chrizzieboy

Visitor

649 Views

1 replies

0 likes

  • 649 Views
  • 1 replies
  • 0 likes

Songs from My Library are disappearing

PlanPremiumCountryCzechia DeviceVarious (Google Pixel, Dell XPS 13, Acer Aspire V15 Nitro)Operating SystemVarious (Android, Win10, Win10) My Question or IssueFor quite some time already I'm experiencing disappearance of some songs that I saved to My ...

Casual Listener

Plan Premium Country Czechia  Device Various (Google Pixel, Dell XPS 13, Acer Aspire V15 Nitro) Operating System Various (Android, Win10, Win10)   My Question or Issue For qu...

WevtRules

Newbie

1665 Views

2 replies

2 likes

  • 1665 Views
  • 2 replies
  • 2 likes

Superuser Contribution Spotify not logging me in

PlanFreeCountryUKDeviceHP Laptop 14-cf1xxxOperating SystemWindows 10 My Question or IssueHey, so I'm trying to log into Spotify on my laptop. However, it's saying that the country I'm in doesn't match the one set in my profile. The thing is, it's wor...

Casual Listener

Plan Free Country UK Device HP Laptop 14-cf1xxx Operating System Windows 10   My Question or Issue Hey, so I'm trying to log into Spotify on my laptop. However, it's saying that the co...

layomioo

Casual Listener

516 Views

2 replies

0 likes

  • 516 Views
  • 2 replies
  • 0 likes

I can't listen to music from spotify

not playing music from spotifyPlanPremiumCountryTürkiyeOperating SystemWindows 10 My Question or Issue

Visitor

not playing music from spotify Plan Premium Country Türkiye Operating System Windows 10   My Question or Issue  

Sebasty

Community Legend

540 Views

1 replies

0 likes

  • 540 Views
  • 1 replies
  • 0 likes

Desktop App - BT not fully supported

Hello Support Team, The Spotify App on my desktop doesn't fully support Bluetooth. When Spotify App isn't on top of other windows, software, browser, etc. on my laptop (when it's reduced to task bar), my headset BT controls don't work... I cannot hav...

Casual Listener

Hello Support Team,   The Spotify App on my desktop doesn't fully support Bluetooth. When Spotify App isn't on top of other windows, software, browser, etc. on my laptop (when it's reduced t...

417 Views

0 replies

0 likes

Connect
Desktop
  • 417 Views
  • 0 replies
  • 0 likes

Superuser Contribution A shuffle button on the desktop application

There should be a shuffle play button for playlists on the desktop application, just like on the app. Currently, pressing the play button, even with shuffle turned on, simply plays the playlist in order. This is both a massive oversight and clearly a...

Visitor

There should be a shuffle play button for playlists on the desktop application, just like on the app. Currently, pressing the play button, even with shuffle turned on, simply plays the playlist in or...

Peter

Spotify Legend

447 Views

1 replies

0 likes

Desktop
Playlists
  • 447 Views
  • 1 replies
  • 0 likes

Superuser Contribution Current song can't be played after upgrading to Premium

PlanPremiumCountryBelgiumDeviceMedion Desktop PCOperating SystemWindows 10 My Question or IssueI upgraded to premium today and suddenly nothing works anymore. Whatever song i try to play i get the message on top : current song can't be played.Same th...

Casual Listener

Plan Premium Country Belgium Device Medion Desktop PC Operating System Windows 10   My Question or Issue I upgraded to premium today and suddenly nothing works anymore. Whatever song i...

Elena

Moderator

536 Views

1 replies

0 likes

  • 536 Views
  • 1 replies
  • 0 likes

Superuser Contribution [All Devices] Playlist Issues

PlanPremiumCountryAustralia DeviceiPhone 11 and DesktopOperating SystemiOS 13 and Windows 10 My Question or IssueEvery time I try and start playing any playlist on my account, the next song is always a different playlist and it no longer plays right ...

Newbie

Plan Premium Country Australia   Device iPhone 11 and Desktop Operating System iOS 13 and Windows 10   My Question or Issue Every time I try and start playing any playlist on my ...

Elena

Moderator

1265 Views

1 replies

0 likes

skipping
  • 1265 Views
  • 1 replies
  • 0 likes

Desktop app always shows offline error 4

PlanPremiumCountryPortugalDeviceLaptop Windows 10Operating SystemMicrosoft Windows [Version 10.0.18363.836] My Question or IssueEarlier in the day, I used the Windows standalone desktop app for the first time in quite a while and I was suggested an u...

Newbie

Plan Premium Country Portugal Device Laptop Windows 10 Operating System Microsoft Windows [Version 10.0.18363.836]   My Question or Issue Earlier in the day, I used the Windows standal...

OneByBoo

Roadie

584 Views

1 replies

0 likes

  • 584 Views
  • 1 replies
  • 0 likes

Solved!! Blue Screen - DRIVER POWER STATE FAILURE

Everytime i try to start spotify in my windows 10 it suddenly stops and the screen freezes; a few minutes later a blue screen with the sign "DRIVER POWER STATE FAILURE" appears. How can i fix this problem? (it only occurs during spotify initializatio...

Casual Listener

Everytime i try to start spotify in my windows 10 it suddenly stops and the screen freezes; a few minutes later a blue screen with the sign "DRIVER POWER STATE FAILURE" appears. How can i fix this pr...

Andyking1in

Visitor

2089 Views

3 replies

0 likes

  • 2089 Views
  • 3 replies
  • 0 likes

Solved!! Windows desktop player issue.

PlanPremiumCountryUnited StatesDeviceDesktop Operating SystemWindows 10 My Question or Issue Visual issue with the program attached.

Casual Listener

  Plan Premium Country United States Device Desktop  Operating System Windows 10   My Question or Issue   Visual issue with the program attached.  

NOVAmonkey

Casual Listener

558 Views

1 replies

0 likes

  • 558 Views
  • 1 replies
  • 0 likes

Any way to mass remove followed artist

I over time have clicked artist followed considerably. I am now looking for a fast way to mass unfollow numerous artist at once. The followed screen does not seem to allow you to select numerous followed artist at once and right click to allow you to...

Casual Listener

I over time have clicked artist followed considerably.  I am now looking for a fast way to mass unfollow numerous artist at once.  The followed screen does not seem to allow you to select n...

mpicarelli

Music Fan

13877 Views

4 replies

9 likes

Windows
  • 13877 Views
  • 4 replies
  • 9 likes

Cannot change playlist cover photo

PlanPremiumCountryEstoniaDeviceWindows Spotify AppOperating SystemWindows 10 My Question or IssueThis is a new issue I am having - I used to be able to change my playlist cover photo. Out of the blue I am not able to anymore. The pencil icon does not...

Casual Listener

Plan Premium Country Estonia Device Windows Spotify App Operating System Windows 10   My Question or Issue This is a new issue I am having - I used to be able to change my playlist cov...

SoundShots

Composer

712 Views

4 replies

1 likes

  • 712 Views
  • 4 replies
  • 1 likes

Ms Teams Mic makes bad noise after using Spotify desktop connecting WIFI speaker

PlanPremiumCountryUKDeviceHP Spectre Pro X360 G2Operating SystemWindows 10 My Question or Issuelike the title of this enquiry, I connected my Spotify desktop to my speaker via WIFI. (Samsung WIFI speaker). and I got a call from MS teams so I paused m...

Visitor

  Plan Premium Country UK Device HP Spectre Pro X360 G2 Operating System Windows 10   My Question or Issue like the title of this enquiry, I connected my Spotify desktop to my sp...

366 Views

0 replies

0 likes

  • 366 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Different spotify layout

PlanPremiumOperating SystemWindows 10 My Question or Issue:i have just logged onto a different account and my spotify layout looks all different and i want to change it back to normal.This is what i nomally see on spotify. This is what i see now, and...

Newbie

Plan Premium Operating System Windows 10   My Question or Issue: i have just logged onto a different account and my spotify layout looks all different and i want to change it back to norma...

Elena

Moderator

11578 Views

1 replies

0 likes

  • 11578 Views
  • 1 replies
  • 0 likes

Solved!! Bug report: Cannot flag or remove offensive political content from feed

PlanPremium, cancelled pending outcome of bug fixCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThere is no way to flag certain content or remove it from my...

Roadie

Plan Premium, cancelled pending outcome of bug fix Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) &nbs...

DevilEars

Roadie

1819 Views

4 replies

9 likes

BackOffWithPolitics
  • 1819 Views
  • 4 replies
  • 9 likes

Solved!!Superuser Contribution Unable to assess "search" page on web version spotify

It keeps on showing "Something went wrong. Try Reloading the page" when I try to get in the "Search Page" of Window App version on my laptop. Anyone can help?

Casual Listener

It keeps on showing "Something went wrong. Try Reloading the page" when I try to get in the "Search Page" of Window App version on my laptop. Anyone can help?

Mario

Spotify Legend

2661 Views

3 replies

0 likes

page
reload
Search
Window
  • 2661 Views
  • 3 replies
  • 0 likes

Scroll / cursor speed

Operating SystemWindows 10 My Question or IssueWhen i want to scroll down in the Spotify App on my Laptop it's always way too fast and I just end up at the bottom of the Playlist. I've already tried to change it in the settings of the Laptop but it's...

Visitor

Operating System Windows 10   My Question or Issue When i want to scroll down in the Spotify App on my Laptop it's always way too fast and I just end up at the bottom of the Playlist. I've a...

554 Views

0 replies

2 likes

  • 554 Views
  • 0 replies
  • 2 likes

Superuser Contribution I CAN'T CHANGE MY PLAYLIST COVER!!!

PlanPremiumCountryTurkeyDevicePCOperating SystemWindows 10 My Question or IssueI can't change my spotify playlist cover. this update is very bad. I deleted and installed, but it has not been improved. I want to use the old version.

Visitor

Plan Premium Country Turkey Device PC Operating System Windows 10   My Question or Issue I can't change my spotify playlist cover. this update is very bad. I deleted and installed, but...

Celine_0wl

Casual Listener

558 Views

2 replies

0 likes

  • 558 Views
  • 2 replies
  • 0 likes