Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1942 Views

0 replies

2 likes

  • 1942 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

148922 Views

83 replies

27 likes

  • 148922 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

135242 Views

294 replies

22 likes

  • 135242 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11230 Views

1 replies

6 likes

  • 11230 Views
  • 1 replies
  • 6 likes

Superuser Contribution Heart icon is not changing after adding/removing song to liked ones

PlanPremiumCountryPolandDevicehp laptopOperating SystemWindows 10,app version 1.1.25.559.g85cf5e4c Step to reproduce:1. Go to one of playlist2. Play one of song3. Click heart icon in bottom left corner -> song is added to liked ones4. Click one more ...

Casual Listener

Plan Premium Country Poland Device hp laptop Operating System Windows 10, app version 1.1.25.559.g85cf5e4c   Step to reproduce: 1. Go to one of playlist 2. Play one of song 3. Click...

krecikos87

Casual Listener

583 Views

2 replies

0 likes

  • 583 Views
  • 2 replies
  • 0 likes

Superuser Contribution Random song changes with volume change aswell

PlanPremiumCountry DeviceAndroidOperating SystemWindows 10 My Question or IssueWhen listening playlist it randomly changes the playlist to a single song. Lately, it just clears the queue. Also, it lowers the volume to maybe 10% but today it just mute...

Casual Listener

Plan Premium Country   Device Android Operating System Windows 10   My Question or Issue When listening playlist it randomly changes the playlist to a single song. Lately, it just...

rihhard1

Casual Listener

977 Views

4 replies

1 likes

  • 977 Views
  • 4 replies
  • 1 likes

Superuser Contribution Random Malware in Spotify App

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Since the past week I randomly had this (what I assume is) malware popup in my desktop app. ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...

Mario

Spotify Legend

840 Views

1 replies

0 likes

  • 840 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't see any album, playlist or artist image

PlanPremiumCountryRomaniaOperating SystemWindows 10 I've tried reinstalling the app but the images that were saved (in cache probably) previously dissapeared and now there is no artwork on the entire app, except personalized playlist images.I wouldn'...

Casual Listener

Plan Premium Country Romania Operating System Windows 10   I've tried reinstalling the app but the images that were saved (in cache probably) previously dissapeared and now there is no ar...

Ashktarr

Casual Listener

1198 Views

4 replies

0 likes

  • 1198 Views
  • 4 replies
  • 0 likes

Superuser Contribution How do I browse English podcasts when my country is the Netherlands?

I live in the Netherlands. However, I prefer listening to English music and podcasts. When I try to find podcasts the explore page shows mostly Dutch podcasts. Is there a way to browse the English podcast?

Visitor

I live in the Netherlands. However, I prefer listening to English music and podcasts. When I try to find podcasts the explore page shows mostly Dutch podcasts. Is there a way to browse the English po...

Blablablanlablabla

Visitor

38031 Views

32 replies

38 likes

  • 38031 Views
  • 32 replies
  • 38 likes

Always playing Imunni Compbill Melinnue, won't allow my selction

PlanPremiumCountryUKDeviceWindows 10 laptop (also same on iPhone 8 and iPad)Operating SystemWindows 10 My Question or IssueWhen I start Spotify, it starts playing Imunni Compbill Melinnue (who?) straight away. If I stop it, it starts up the same agai...

Visitor

Plan Premium Country UK Device Windows 10 laptop (also same on iPhone 8 and iPad) Operating System Windows 10   My Question or Issue When I start Spotify, it starts playing Imunni Comp...

Brunelicia

Community Legend

694 Views

1 replies

0 likes

  • 694 Views
  • 1 replies
  • 0 likes

Album Art gets stuck on specific tracks

When I listen to certain tracks in my Spotify playlist, album artwork at the bottom will get stuck on that specific track, even when I click over to another track or playlist. I am on Windows 10. This only happens with local files. I am using Spotify...

Casual Listener

When I listen to certain tracks in my Spotify playlist, album artwork at the bottom will get stuck on that specific track, even when I click over to another track or playlist. I am on Windows 10. Thi...

Yoruiopz

Casual Listener

1059 Views

3 replies

0 likes

  • 1059 Views
  • 3 replies
  • 0 likes

Superuser Contribution Desktop App Un-Hearting songs.

I heart songs on my phone that is connected to the internet via mobile all the time. It however does not update on my windows app, and on top of that it actually in hearts songs on my phone app too. When I do this with my computer off and then restar...

Regular

I heart songs on my phone that is connected to the internet via mobile all the time.  It however does not update on my windows app, and on top of that it actually in hearts songs on my phone app...

MaxFNPower

Regular

1016 Views

3 replies

0 likes

  • 1016 Views
  • 3 replies
  • 0 likes

Premium not working. Payment went through

PlanOne year subscription to Premium along student discountCountryIndiaDeviceSamsung A70s HP EnvyOperating System Android 10, Windows 10,etc.) My Question or IssueSubscribed to premium but it isn't working. checked for a second account but it doesn't...

Casual Listener

Plan One year subscription to Premium along student discount Country India Device Samsung A70s HP Envy Operating System  Android 10, Windows 10,etc.)   My Question or Issue Subscr...

Bittencourt

Spotify Star

790 Views

3 replies

0 likes

  • 790 Views
  • 3 replies
  • 0 likes

Can't find Your Daily Mixes on the desktop add

PlanPremiumCountrySouth AfricaDeviceAsus LaptopOperating SystemWindows 10My Question or IssueSometime in the last two or three weeks the "Your Daily Mix" function was removed from the desktop app (or I can just not find it anymore). It is still on my...

Newbie

Plan Premium Country South Africa Device Asus Laptop Operating System Windows 10 My Question or Issue Sometime in the last two or three weeks the "Your Daily Mix" function was removed from...

345 Views

0 replies

0 likes

  • 345 Views
  • 0 replies
  • 0 likes

Windows Fullscreen Mode

PlanPremiumCountryNew ZealandOperating SystemWindows 10 My Question or IssueWhen going full screen if you leave your mouse still on the screen it becomes the more minimal version, with just the album art and artist/song name visible. However, with mu...

Casual Listener

  Plan Premium Country New Zealand Operating System Windows 10   My Question or Issue When going full screen if you leave your mouse still on the screen it becomes the more minimal...

773 Views

0 replies

0 likes

  • 773 Views
  • 0 replies
  • 0 likes

Spotify Downloaded player not playing songs

.PlanPremiumCountryUnited KingdomDeviceWindows Desktop PcOperating SystemWindows 10 My Question or IssueI have uninstalled and reinstalled spotify on my pc a number of times now and the issue , where songs wont play and it wont always connect to my p...

Casual Listener

. Plan Premium Country United Kingdom Device Windows Desktop Pc Operating System Windows 10   My Question or Issue I have uninstalled and reinstalled spotify on my pc a number of time...

OneByBoo

Roadie

546 Views

1 replies

0 likes

  • 546 Views
  • 1 replies
  • 0 likes

Superuser Contribution No "don't play this music" button for daily mixes on desktop app

PlanFreeCountryNew ZealandDeviceHP ProbookOperating SystemWindows 10 My Question or IssueI have been using the Spotify mobile app for a while and really like how there is the option to tell Spotify that you don't want to hear a certain song or artist...

Casual Listener

Plan Free Country New Zealand Device HP Probook Operating System Windows 10   My Question or Issue I have been using the Spotify mobile app for a while and really like how there is the...

Emilia_8

Community Legend

1127 Views

3 replies

0 likes

  • 1127 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sound on Podcasts is garbled

PlanFreeCountryUSDeviceWindows desktopOperating SystemWindows 10 My Question or IssueThe sound for podcasts is garbled and too quiet to hear even with volume almost maxed. Music plays fine, only seems to happen with podcasts and the ads.

Visitor

Plan Free Country US Device Windows desktop Operating System Windows 10   My Question or Issue The sound for podcasts is garbled and too quiet to hear even with volume almost maxed. Mu...

Katerina

Spotify Legend

1883 Views

2 replies

1 likes

  • 1883 Views
  • 2 replies
  • 1 likes

Solved!! Spotify app installation fails on Windows 10

Operating SystemWindows 10 My Question or IssueI got an error message saying I needed to update my Spotify app, so I tried downloading it from Spotify. It said I had a version from the Microsoft store so I needed to update it from there. So I thought...

Casual Listener

Operating System Windows 10   My Question or Issue I got an error message saying I needed to update my Spotify app, so I tried downloading it from Spotify. It said I had a version from the M...

Morphonteus

Visitor

6628 Views

5 replies

0 likes

  • 6628 Views
  • 5 replies
  • 0 likes

Podcasts not playing

PlanFreeCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueI'm having an issue when trying to play podcasts that I follow. I can click on the image to play, or click on the title to go to the episode list, and I get a blank screen,...

Casual Listener

  Plan Free Country USA Device Desktop Operating System Windows 10   My Question or Issue I'm having an issue when trying to play podcasts that I follow. I can click on the image...

MauriceMV

Spotify Star

858 Views

1 replies

0 likes

  • 858 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify can't play right now. If you have the file on your computer you can import it.

PlanFreeCountryUnited StatesOperating SystemWindows 10 My Question or IssueSpotify now can't play after installing the Windows software update. What's going on? Edit: Problem was fixed by Spotify.

Casual Listener

Plan Free Country United States Operating System Windows 10   My Question or Issue Spotify now can't play after installing the Windows software update. What's going on?   Edit: Pr...

Ivan

Spotify Legend

1241 Views

4 replies

0 likes

Windows
  • 1241 Views
  • 4 replies
  • 0 likes

Spotify-Name wurde ohne Berechtigung geändert auf meinen privaten Namen - Facebook

Guten Tag zusammen, nachdem ich mich mit Facebook verbunden habe um meinen Freunden zu folgen, wurde auf einmal mein Name von Facebook auf Spotify übertragen.Davon wusste ich nichts und dem habe ich auch so nicht zugestimmt, da ich nicht möchte, dass...

Newbie

Guten Tag zusammen,   nachdem ich mich mit Facebook verbunden habe um meinen Freunden zu folgen, wurde auf einmal mein Name von Facebook auf Spotify übertragen. Davon wusste ich nichts und ...

OneByBoo

Roadie

660 Views

1 replies

0 likes

  • 660 Views
  • 1 replies
  • 0 likes

Spotify on computer doesn't play songs any more

PlanPremiumCountryAustriaDeviceOnePlus 7 ProOperating SystemWindows 10 Home My Question or IssueIf i just want to start one song, a pop-up comes up with the message "Spotify currently cannot play this. If the file is on the computer, you can import i...

Casual Listener

  Plan Premium Country Austria Device OnePlus 7 Pro Operating System Windows 10 Home   My Question or Issue If i just want to start one song, a pop-up comes up with the message "...

clemi__

Casual Listener

811 Views

6 replies

1 likes

  • 811 Views
  • 6 replies
  • 1 likes

wont connect my account on 2 devices

PlanFreeCountryUKDeviceiPhone 7 plus and hp laptopOperating SystemIOS 13 and windows 10 My Question or Issuei recently reset my laptop and have downloaded spotify again onto my desktop. the mobile app is linked to my Facebook account so i tried loggi...

Visitor

Plan Free Country UK Device iPhone 7 plus and hp laptop Operating System IOS 13 and windows 10   My Question or Issue i recently reset my laptop and have downloaded spotify again onto ...

OneByBoo

Roadie

947 Views

1 replies

0 likes

Facebook
laptop
  • 947 Views
  • 1 replies
  • 0 likes