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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

84363 Views

40 replies

68 likes

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  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

OscarDC

Moderator

799633 Views

505 replies

64 likes

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  • 505 replies
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Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

ethan989

Visitor

24849 Views

26 replies

7 likes

  • 24849 Views
  • 26 replies
  • 7 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

3116 Views

0 replies

4 likes

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I can't listen to music from spotify

not playing music from spotifyPlanPremiumCountryTürkiyeOperating SystemWindows 10 My Question or Issue

Visitor

not playing music from spotify Plan Premium Country Türkiye Operating System Windows 10   My Question or Issue  

Sebasty

Community Legend

540 Views

1 replies

0 likes

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Desktop App - BT not fully supported

Hello Support Team, The Spotify App on my desktop doesn't fully support Bluetooth. When Spotify App isn't on top of other windows, software, browser, etc. on my laptop (when it's reduced to task bar), my headset BT controls don't work... I cannot hav...

Casual Listener

Hello Support Team,   The Spotify App on my desktop doesn't fully support Bluetooth. When Spotify App isn't on top of other windows, software, browser, etc. on my laptop (when it's reduced t...

417 Views

0 replies

0 likes

Connect
Desktop
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Superuser Contribution A shuffle button on the desktop application

There should be a shuffle play button for playlists on the desktop application, just like on the app. Currently, pressing the play button, even with shuffle turned on, simply plays the playlist in order. This is both a massive oversight and clearly a...

Visitor

There should be a shuffle play button for playlists on the desktop application, just like on the app. Currently, pressing the play button, even with shuffle turned on, simply plays the playlist in or...

Peter

Spotify Legend

447 Views

1 replies

0 likes

Desktop
Playlists
  • 447 Views
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Superuser Contribution Current song can't be played after upgrading to Premium

PlanPremiumCountryBelgiumDeviceMedion Desktop PCOperating SystemWindows 10 My Question or IssueI upgraded to premium today and suddenly nothing works anymore. Whatever song i try to play i get the message on top : current song can't be played.Same th...

Casual Listener

Plan Premium Country Belgium Device Medion Desktop PC Operating System Windows 10   My Question or Issue I upgraded to premium today and suddenly nothing works anymore. Whatever song i...

Elena

Moderator

535 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution [All Devices] Playlist Issues

PlanPremiumCountryAustralia DeviceiPhone 11 and DesktopOperating SystemiOS 13 and Windows 10 My Question or IssueEvery time I try and start playing any playlist on my account, the next song is always a different playlist and it no longer plays right ...

Newbie

Plan Premium Country Australia   Device iPhone 11 and Desktop Operating System iOS 13 and Windows 10   My Question or Issue Every time I try and start playing any playlist on my ...

Elena

Moderator

1264 Views

1 replies

0 likes

skipping
  • 1264 Views
  • 1 replies
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Desktop app always shows offline error 4

PlanPremiumCountryPortugalDeviceLaptop Windows 10Operating SystemMicrosoft Windows [Version 10.0.18363.836] My Question or IssueEarlier in the day, I used the Windows standalone desktop app for the first time in quite a while and I was suggested an u...

Newbie

Plan Premium Country Portugal Device Laptop Windows 10 Operating System Microsoft Windows [Version 10.0.18363.836]   My Question or Issue Earlier in the day, I used the Windows standal...

OneByBoo

Roadie

582 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Blue Screen - DRIVER POWER STATE FAILURE

Everytime i try to start spotify in my windows 10 it suddenly stops and the screen freezes; a few minutes later a blue screen with the sign "DRIVER POWER STATE FAILURE" appears. How can i fix this problem? (it only occurs during spotify initializatio...

Casual Listener

Everytime i try to start spotify in my windows 10 it suddenly stops and the screen freezes; a few minutes later a blue screen with the sign "DRIVER POWER STATE FAILURE" appears. How can i fix this pr...

Andyking1in

Visitor

2086 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Windows desktop player issue.

PlanPremiumCountryUnited StatesDeviceDesktop Operating SystemWindows 10 My Question or Issue Visual issue with the program attached.

Casual Listener

  Plan Premium Country United States Device Desktop  Operating System Windows 10   My Question or Issue   Visual issue with the program attached.  

NOVAmonkey

Casual Listener

558 Views

1 replies

0 likes

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  • 1 replies
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Any way to mass remove followed artist

I over time have clicked artist followed considerably. I am now looking for a fast way to mass unfollow numerous artist at once. The followed screen does not seem to allow you to select numerous followed artist at once and right click to allow you to...

Casual Listener

I over time have clicked artist followed considerably.  I am now looking for a fast way to mass unfollow numerous artist at once.  The followed screen does not seem to allow you to select n...

mpicarelli

Music Fan

13870 Views

4 replies

9 likes

Windows
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  • 4 replies
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Cannot change playlist cover photo

PlanPremiumCountryEstoniaDeviceWindows Spotify AppOperating SystemWindows 10 My Question or IssueThis is a new issue I am having - I used to be able to change my playlist cover photo. Out of the blue I am not able to anymore. The pencil icon does not...

Casual Listener

Plan Premium Country Estonia Device Windows Spotify App Operating System Windows 10   My Question or Issue This is a new issue I am having - I used to be able to change my playlist cov...

SoundShots

Composer

709 Views

4 replies

1 likes

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  • 4 replies
  • 1 likes

Ms Teams Mic makes bad noise after using Spotify desktop connecting WIFI speaker

PlanPremiumCountryUKDeviceHP Spectre Pro X360 G2Operating SystemWindows 10 My Question or Issuelike the title of this enquiry, I connected my Spotify desktop to my speaker via WIFI. (Samsung WIFI speaker). and I got a call from MS teams so I paused m...

Visitor

  Plan Premium Country UK Device HP Spectre Pro X360 G2 Operating System Windows 10   My Question or Issue like the title of this enquiry, I connected my Spotify desktop to my sp...

365 Views

0 replies

0 likes

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Solved!!Superuser Contribution Different spotify layout

PlanPremiumOperating SystemWindows 10 My Question or Issue:i have just logged onto a different account and my spotify layout looks all different and i want to change it back to normal.This is what i nomally see on spotify. This is what i see now, and...

Newbie

Plan Premium Operating System Windows 10   My Question or Issue: i have just logged onto a different account and my spotify layout looks all different and i want to change it back to norma...

Elena

Moderator

11573 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Bug report: Cannot flag or remove offensive political content from feed

PlanPremium, cancelled pending outcome of bug fixCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThere is no way to flag certain content or remove it from my...

Roadie

Plan Premium, cancelled pending outcome of bug fix Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) &nbs...

DevilEars

Roadie

1819 Views

4 replies

9 likes

BackOffWithPolitics
  • 1819 Views
  • 4 replies
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Solved!!Superuser Contribution Unable to assess "search" page on web version spotify

It keeps on showing "Something went wrong. Try Reloading the page" when I try to get in the "Search Page" of Window App version on my laptop. Anyone can help?

Casual Listener

It keeps on showing "Something went wrong. Try Reloading the page" when I try to get in the "Search Page" of Window App version on my laptop. Anyone can help?

Mario

Spotify Legend

2660 Views

3 replies

0 likes

page
reload
Search
Window
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  • 3 replies
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Scroll / cursor speed

Operating SystemWindows 10 My Question or IssueWhen i want to scroll down in the Spotify App on my Laptop it's always way too fast and I just end up at the bottom of the Playlist. I've already tried to change it in the settings of the Laptop but it's...

Visitor

Operating System Windows 10   My Question or Issue When i want to scroll down in the Spotify App on my Laptop it's always way too fast and I just end up at the bottom of the Playlist. I've a...

554 Views

0 replies

2 likes

  • 554 Views
  • 0 replies
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Superuser Contribution I CAN'T CHANGE MY PLAYLIST COVER!!!

PlanPremiumCountryTurkeyDevicePCOperating SystemWindows 10 My Question or IssueI can't change my spotify playlist cover. this update is very bad. I deleted and installed, but it has not been improved. I want to use the old version.

Visitor

Plan Premium Country Turkey Device PC Operating System Windows 10   My Question or Issue I can't change my spotify playlist cover. this update is very bad. I deleted and installed, but...

Celine_0wl

Casual Listener

558 Views

2 replies

0 likes

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  • 2 replies
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I can't change the cover of my playlist

I have spotify premium and I am having problem to change the cover of ALL my playlists. I'm using the app of Spotify on my notebook (Dell/Microsoft) and I still can't change.Anyone can help me?

Visitor

I have spotify premium and I am having problem to change the cover of ALL my playlists. I'm using the app of Spotify on my notebook (Dell/Microsoft) and I still can't change. Anyone can help me? &n...

Celine_0wl

Casual Listener

583 Views

2 replies

1 likes

  • 583 Views
  • 2 replies
  • 1 likes

Help When i search it says not working And the mini player wont work!

The mini player wont work and i cant search!! i restarted my device, logged out and back in, Cleared my cache and still wont work, And also how do i stop spotify from hiding certain album's that a band makes and u have to search specifically for them...

Regular

The mini player wont work and i cant search!! i restarted my device, logged out and back in, Cleared my cache and still wont work, And also how do i stop spotify from hiding certain album's that a ba...

592 Views

0 replies

1 likes

  • 592 Views
  • 0 replies
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[Desktop] Recently Played on Home screen only shows artists I've listened to from web

PlanPremiumCountryUSA DevicePC LaptopOperating SystemWindows 10 My Question or IssueFor a while now the Recently Played section on the home screen in the Desktop app only shows artists that I've listened to by following links online. For example, som...

Visitor

Plan Premium Country USA   Device PC Laptop Operating System Windows 10   My Question or Issue For a while now the Recently Played section on the home screen in the Desktop app...

684 Views

0 replies

3 likes

Desktop
Recently Played
  • 684 Views
  • 0 replies
  • 3 likes

Liked Songs Are Missing

PlanFreeCountryUSADevice(Some kind of Lenovo laptop, pretty old.)Operating System(Windows) My Question or IssueI haven't been on Spotify in maybe a week, but I came back today and most of my songs under "liked songs" are missing. I'm not sure when th...

Newbie

  Plan Free Country USA Device (Some kind of Lenovo laptop, pretty old.) Operating System (Windows)   My Question or Issue I haven't been on Spotify in maybe a week, but I came b...

304 Views

0 replies

0 likes

  • 304 Views
  • 0 replies
  • 0 likes