Constant crashing - I have Spotify Premium everytime I open it it crashes immediately

[dianjo]

Using Windows 7 on PC.    For months this has been happening, usually immediately the programme opens and always within minutes.  I've uninstalled and reinstalled - no difference.  Does Spotify not provide any customer service - I'm paying £10 a month for absolutely nothing.  

I really don't think I should have to search for fixes.

Can they not just make it work properly ?

Getting really exasperated!

[Maria_B]

Hey @dianjo!

Welcome to the Spotify Community.

We're here to help. Let's try a deeper reinstallation to get this fixed. Just follow these steps:

• Log out of Spotify and then close the program.
• Uninstall 
• Browse to the cache and delete everything inside the folder. The default location should be:

C:\Users\%Username%\AppData\Local\Spotify\Storage 

• Delete also the folder:

C:\Users\%Username%\AppData\Local\Spotify\Users\<random numbers-user>\

There is a folder for each profile that has been logged into Spotify on that computer account. 

• Restart your PC.

• Reinstall the app from here: http://download.spotify.com/Spotify%20Installer.exe

Let us know how it goes.