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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

147571 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

132734 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11119 Views

1 replies

6 likes

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Re: Inbox and messages

@missingrdio wrote: So, in other words, now is a great time to try out other streaming music services? No, because no other music streaming service even offers a direct messaging type of thing. Spotify was the only one that did, until now. Now no mus...

Composer

@missingrdio wrote: So, in other words, now is a great time to try out other streaming music services? No, because no other music streaming service even offers a direct messaging type of thi...

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Re: Inbox and messages

So, in other words, now is a great time to try out other streaming music services?

Music Fan

So, in other words, now is a great time to try out other streaming music services?

840 Views

10 replies

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Re: Inbox and messages

Then the direct messaging in Spotify DEFFINETLY needs to come back! 

Casual Listener

Then the direct messaging in Spotify DEFFINETLY needs to come back! 

716 Views

0 replies

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Re: Inbox and messages

You're missing the point... The messaging functionality WITHIN the app allowed you to have access to your shared music across your devices... Again, every other app has direct messaging capability. Spotify isn't going to turn around their bottom line...

Regular

You're missing the point... The messaging functionality WITHIN the app allowed you to have access to your shared music across your devices... Again, every other app has direct messaging capability. S...

1189 Views

0 replies

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Re: Inbox and messages

@Ashthemash wrote: You're right! Then the desktop also needs to incorporate Facebook Messenger! It can't. Facebook doesn't offer the proper hooks for Spotify to implement the required hooks in the desktop app IIRC.

Composer

@Ashthemash wrote: You're right! Then the desktop also needs to incorporate Facebook Messenger! It can't. Facebook doesn't offer the proper hooks for Spotify to implement the required hooks ...

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Re: Inbox and messages

You're right! Then the desktop also needs to incorporate Facebook Messenger!

Casual Listener

You're right! Then the desktop also needs to incorporate Facebook Messenger!

774 Views

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Re: Inbox and messages

@Ashthemash wrote:Yes please bring it back and update the notifications! Or put the inbox in an easier place to find! It was hidden in the app, which is why people probably didn't use it so much! Should have been easily assessable, and maybe better m...

Composer

@Ashthemash wrote: Yes please bring it back and update the notifications! Or put the inbox in an easier place to find! It was hidden in the app, which is why people probably didn't use it so much! S...

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Re: Inbox and messages

Yes please bring it back and update the notifications! Or put the inbox in an easier place to find! It was hidden in the app, which is why people probably didn't use it so much! Should have been easily assessable, and maybe better marketing to show e...

Casual Listener

Yes please bring it back and update the notifications! Or put the inbox in an easier place to find! It was hidden in the app, which is why people probably didn't use it so much! Should have been easi...

777 Views

6 replies

11 likes

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Trying to delete my post. **bleep**?

I just made a post but now I'd like to delete it. For some reason the Spotify forums don't let you delete your own posts. What the what?

Music Fan

I just made a post but now I'd like to delete it. For some reason the Spotify forums don't let you delete your own posts. What the what?

valenzine

Music Fan

534 Views

1 replies

0 likes

Windows
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Re: Inbox and messages

I'm with every one of you guys - even +1'd all your comments I was also incensed at Spotify's insensitive handling of - and lack of response to - the situation; maybe I'm an idealist but, surely, this much negative feeling from a community should be ...

Casual Listener

I'm with every one of you guys - even +1'd all your comments 🙂   I was also incensed at Spotify's insensitive handling of - and lack of response to - the situation; maybe I'm an idealist but,...

1031 Views

9 replies

24 likes

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Offline music on desktop delete

Hola, estoy teniendo problemas con mi Spotify PC, descargue hace una semana varias playlist y en el dia de hoy ingrese al modo offline para escucharlas y no estaban. ¿Puede ser que se esten borrando? ¿O no estoy encontrandolas? gracias!Hi!, I'm havin...

Casual Listener

Hola, estoy teniendo problemas con mi Spotify PC, descargue hace una semana varias playlist y en el dia de hoy ingrese al modo offline para escucharlas y no estaban. ¿Puede ser que se esten borrando?...

MicaelaAcuna

Casual Listener

521 Views

2 replies

0 likes

Windows
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How To Play Desktop Radio

I can create radio stations, and play the playlist of "Liked From Radio", but no way to view the list of the three or four radio stations I have already created.On the left pane in the main page, I have "Browse" and "Your Music".Inside of "Your Music...

Visitor

I can create radio stations, and play the playlist of "Liked From Radio", but no way to view the list of the three or four radio stations I have already created. On the left pane in the main page, I...

ErikG

Roadie

5440 Views

5 replies

1 likes

Windows
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Re: Inbox and messages

Yeah, how do you access old messages now? We could have been given some kind of notice... I had songs there that I didn't have time to move to playlists. Songs I sent yesterday that for sure were not listented by their recipents yet. And yes, inbox =...

Casual Listener

Yeah, how do you access old messages now? We could have been given some kind of notice... I had songs there that I didn't have time to move to playlists. Songs I sent yesterday that for sure were not...

111440 Views

0 replies

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Re: Inbox and messages

Yeah this is just really disappointing, no way around it. Hard to understand how something seemingly so simple could be deemed too expensive to maintain. What about people who used messages with friends to archive certain music that they had shared w...

Newbie

Yeah this is just really disappointing, no way around it. Hard to understand how something seemingly so simple could be deemed too expensive to maintain. What about people who used messages with frie...

111156 Views

10 replies

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Solved!! Message box won't appear

Today, I had to restart my computer, and when I did so the box I click on to check my messages will not appear. I checked my tablet and my laptop and they are having the same problem. Though this is not happening on my mother's IPhone.

Newbie

Today, I had to restart my computer, and when I did so the box I click on to check my messages will not appear. I checked my tablet and my laptop and they are having the same problem. Though this is ...

Maxim

Spotify Star

1128 Views

1 replies

0 likes

Windows
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Re: Inbox and messages

Very disappointing. It was a great feature. People would have used it more if you had enabled a notification system for new messages, as many times requested in the community. Now youre forcing people to use or sign up for other social media... What ...

Casual Listener

Very disappointing. It was a great feature. People would have used it more if you had enabled a notification system for new messages, as many times requested in the community.   Now youre forc...

113200 Views

6 replies

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Spotify Fails to Update

Last few versions of Spotify fail to install the latest update. Once the update is downloaded I get the blue arrow in the top right-hand corner suggesting that I restart Spotify to install the update but when it reloads it has not installed. The only...

Regular

Last few versions of Spotify fail to install the latest update.   Once the update is downloaded I get the blue arrow in the top right-hand corner suggesting that I restart Spotify to inst...

582 Views

0 replies

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How to sort playlists by number of followers?

Hello, When I do a search and I go to the playlists results for the search the playlist don't seem to be ordered in any way.Does anyone know if it's possible to sort playlists by the number of followers?In other words, how can I get the most popular ...

Casual Listener

Hello,   When I do a search and I go to the playlists results for the search the playlist don't seem to be ordered in any way. Does anyone know if it's possible to sort playlists by the numbe...

FluxSpirit

Regular

2231 Views

1 replies

2 likes

Windows
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How to play local files (from itunes) Windows Desktop

I have read dozens of posts from 2012 onwards and tried many solutions but non of them work for meI have my itunes playlists visible in Spotify and have 2 different cases1. The song artist and album is greyed out. A right mouse click gives a menu wit...

Regular

I have read dozens of posts from 2012 onwards and tried many solutions but non of them work for me I have my itunes playlists visible in Spotify and have 2 different cases 1. The song artist and al...

wingshq

Community Legend

712 Views

1 replies

0 likes

Windows
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Display error on windows 10 desktop for songs that are in a time format

Interesting bug shows the time of this song 12:34 as a full timestamp "1899.12.30 12:34:00" instead of it's actual name "12:34". This doesn't seem to affect the web player.

Regular

Interesting bug shows the time of this song 12:34 as a full timestamp "1899.12.30 12:34:00" instead of it's actual name "12:34".   This doesn't seem to affect the web player. 

djnickpick

Regular

346 Views

1 replies

0 likes

Windows
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