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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Desktop (Windows)

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Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 46460 Views
  • 77 replies
  • 26 likes
  • 46460 Views
  • 77 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 72987 Views
  • 268 replies
  • 21 likes
  • 72987 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5127 Views
  • 1 replies
  • 6 likes
  • 5127 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145187 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145187 Views
  • 0 replies
  • 26 likes

Can't select an image for playlist editing

I've created a playlist with metal music and I wanted to edit its cover, so I downloaded the Anthrax logo but somehow the image is being rejected, it just doesn't appear in its folder when I open it with Spotify. I thought about explicit content or v...

  • Visitor
  • I've created a playlist with metal music and I wanted to edit its cover, so I downloaded the Anthrax logo but somehow the image is being rejected, it just doesn't appear in its folder when I open it ...
  • Maxim
  • Spotify Star
  • 7510 Views
  • 1 replies
  • 0 likes
  • Windows
  • 7510 Views
  • 1 replies
  • 0 likes

Solved!! Friends Feed is Missing

Hello Guys,After I install Spotify version 1.0.50.41368.gbd68dbef, I can not see my friend's feeds. I have activate the friends feed from the preferences, but it does not work.Can you suggest me?Thank you.

  • Regular
  • Hello Guys, After I install Spotify version 1.0.50.41368.gbd68dbef, I can not see my friend's feeds. I have activate the friends feed from the preferences, but it does not work. Can you sugges...
  • kancutpolkadot
  • Regular
  • 830 Views
  • 2 replies
  • 0 likes
  • Windows
  • 830 Views
  • 2 replies
  • 0 likes

Can't add my local mp3 library to Spotify anymore!

Hi!Deleted the old local directory since I moved my mp3's. That worked. But when trying to add the new location in "Locale files", nothing happens! Please help!!

  • Newbie
  • Hi! Deleted the old local directory since I moved my mp3's. That worked. But when trying to add the new location in "Locale files", nothing happens! Please help!!
  • 315 Views
  • 0 replies
  • 0 likes
  • Windows
  • 315 Views
  • 0 replies
  • 0 likes

Re: Inbox and messages

I would like to request a playlist with all the songs in my inbox!

  • Newbie
  • I would like to request a playlist with all the songs in my inbox!
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Superuser Contribution History Tab

My History tab says Empty but I have been playing songs. Is there something wrong?

  • Roadie
  • My History tab says Empty but I have been playing songs.  Is there something wrong?
  • Jasonc126
  • Roadie
  • 980 Views
  • 7 replies
  • 0 likes
  • Windows
  • 980 Views
  • 7 replies
  • 0 likes

Privat messages are gone. Where's the 'inbox'?

I cannot find the 'inbox' icon, not on my desktop Spotify, nor on my android app. How can it be fixed?

  • Newbie
  • I cannot find the 'inbox' icon, not on my desktop Spotify, nor on my android app. How can it be fixed?
  • simonesecor
  • Newbie
  • 21491 Views
  • 2 replies
  • 0 likes
  • Windows
  • 21491 Views
  • 2 replies
  • 0 likes

Re: Inbox and messages

Hi again Spotify. @Rorey in particular. For your reply on Thursday, currently marked as a solution, that purports to give answers to the most common questions in this thread... um... thank you? Your reply says it gives answers to "the most common que...

  • Casual Listener
  • ...s solutions to put them at the top of this topic, trying to get more publicity for the "idea" to give Inbox more development that has already racked up over 1,000 votes. But they keep getting t...
  • 901 Views
  • 0 replies
  • 19 likes
  • 901 Views
  • 0 replies
  • 19 likes

Re: Inbox and messages

So... I hace a doubt... I manage a brand's account, we made a contest and used the inbox tool to contact our followers to give them their prize... Is there a way I can restore the messages for me to find the winners' information? How can I reach the ...

  • Visitor
  • So... I hace a doubt...  I manage a brand's account, we made a contest and used the inbox tool to contact our followers to give them their prize... Is there a way I can restore the message...
  • 230 Views
  • 0 replies
  • 3 likes
  • 230 Views
  • 0 replies
  • 3 likes

Re: Inbox and messages

Can you please create a playlist of my shared and received songs?

  • Newbie
  • Can you please create a playlist of my shared and received songs?
  • 218 Views
  • 0 replies
  • 2 likes
  • 218 Views
  • 0 replies
  • 2 likes

Spotify won't start on Windows 10.

My spotify has recently stopped working and I don't know why. When I start it I can find it in my task manager but nothing pops up. I have reinstalled it countless times but haven't made any progress. What can I do?

  • Newbie
  • My spotify has recently stopped working and I don't know why. When I start it I can find it in my task manager but nothing pops up. I have reinstalled it countless times but haven't made any progress...
  • 384 Views
  • 0 replies
  • 1 likes
  • Windows
  • 384 Views
  • 0 replies
  • 1 likes

Re: Inbox and messages

@SpotifyCares (They don't)@Spotify@spotifydesign@SpotifyUSA

  • Music Fan
  • @SpotifyCares (They don't) @Spotify @spotifydesign @SpotifyUSA
  • 148 Views
  • 0 replies
  • 3 likes
  • 148 Views
  • 0 replies
  • 3 likes

Re: Inbox and messages

@rcraven85 wrote:who's Per's boss?I mean, somebody in the chain has to give a darn, right? You would think so but here we are.

  • Music Fan
  • @rcraven85 wrote: who's Per's boss? I mean, somebody in the chain has to give a darn, right?  You would think so but here we are.   
  • 152 Views
  • 0 replies
  • 4 likes
  • 152 Views
  • 0 replies
  • 4 likes

Re: Inbox and messages

This is totally inadmissible. I've been premium user from almost the beginings. I use this feature daily. If you guys cannot push to keep this feature alive it's time to go Deezer. I bet they know better what to do with my 10€ per month... :__(

  • Newbie
  • This is totally inadmissible. I've been premium user from almost the beginings. I use this feature daily. If you guys cannot push to keep this feature alive it's time to go Deezer. I bet th...
  • 269 Views
  • 0 replies
  • 6 likes
  • 269 Views
  • 0 replies
  • 6 likes

Re: Inbox and messages

who's Per's boss?I mean, somebody in the chain has to give a darn, right?

  • Casual Listener
  • who's Per's boss? I mean, somebody in the chain has to give a darn, right? 
  • 160 Views
  • 0 replies
  • 1 likes
  • 160 Views
  • 0 replies
  • 1 likes

Re: Inbox and messages

No. They're making it pretty clear that they don't care. 

  • Music Fan
  • No. They're making it pretty clear that they don't care. 
  • 171 Views
  • 0 replies
  • 4 likes
  • 171 Views
  • 0 replies
  • 4 likes

Re: Inbox and messages

Hey did you ever get a response from Per?

  • Casual Listener
  • Hey did you ever get a response from Per?
  • 166 Views
  • 0 replies
  • 1 likes
  • 166 Views
  • 0 replies
  • 1 likes

Re: Inbox and messages

Restore this option NOW! A backward step. I will move on to other providers if the decision is not reversed.

  • Regular
  • Restore this option NOW! A backward step. I will move on to other providers if the decision is not reversed.
  • 214 Views
  • 0 replies
  • 6 likes
  • 214 Views
  • 0 replies
  • 6 likes

Re: Inbox and messages

Please restore my inbox, too. I'm INCREDIBLY disappointed that you're deleted this feature, and especially without giving anyone a chance to pull their information first. Spotify has continued to get rid of the features that have had me using this ov...

  • Visitor
  • Please restore my inbox, too. I'm INCREDIBLY disappointed that you're deleted this feature, and especially without giving anyone a chance to pull their information first. Spotify has continued to get...
  • 154 Views
  • 0 replies
  • 4 likes
  • 154 Views
  • 0 replies
  • 4 likes

Re: Inbox and messages

How utterly shocking that there was "very low user engagment" when Spotify repeatedly made it more and more difficult to access your inbox (both on desktop and mobile), then took away notifications all together. How interesting that the only way to s...

  • Casual Listener
  • ...ll together.  How interesting that the only way to share music now is via a public sphere (which benefits Spofity and penalizes the user).  I've been a huge fan of Spotify since its i...
  • 99 Views
  • 0 replies
  • 3 likes
  • 99 Views
  • 0 replies
  • 3 likes

Re: Inbox and messages

Please add the inbox playlist to my account too. I really miss those songs.

  • Music Fan
  • Please add the inbox playlist to my account too. I really miss those songs.
  • 133 Views
  • 0 replies
  • 1 likes
  • 133 Views
  • 0 replies
  • 1 likes