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Desktop (Windows)

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Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 39234 Views
  • 75 replies
  • 26 likes
  • 39234 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 67304 Views
  • 265 replies
  • 21 likes
  • 67304 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4703 Views
  • 1 replies
  • 6 likes
  • 4703 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144691 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144691 Views
  • 0 replies
  • 26 likes

Re: Inbox and messages

I get a 404/"Sorry, couldn't find that" message.

  • Music Fan
  • I get a 404/"Sorry, couldn't find that" message.
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Re: Inbox and messages

you can go to play.spotify.com/messages as long as that still works, because these stupid fools decided to remove a key feature, god knows what else they will "improve".

  • Music Fan
  • you can go to play.spotify.com/messages as long as that still works, because these stupid fools decided to remove a key feature, god knows what else they will "improve".
  • 90 Views
  • 0 replies
  • 1 likes
  • 90 Views
  • 0 replies
  • 1 likes

download music problem

Ehy Guys..I m using Spotify Premium from 2 weeks... I download easy the first day some music..and now I can t download anymore.. it s too slow... I don t think it s the internet connection..because it s working good... I don t think also it s a memor...

  • Newbie
  • Ehy Guys.. I m using Spotify Premium from 2 weeks... I download easy the first day some music..and now I can t download anymore.. it s too  slow... I don t think it s the internet connection..b...
  • itu_
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • Windows
  • 263 Views
  • 1 replies
  • 0 likes

descarga de playlist

Tengo una duda, me descargue la aplicacion en mi computadora con windows 10 y tengo cuenta premium y quisiera saber si cuando descargo una playlist y cierro la aplicacion o apago la computadora y vuelva a abrir Spotify la playlist seguira descargada ...

  • Casual Listener
  • Tengo una duda, me descargue la aplicacion en mi computadora con windows 10 y tengo cuenta premium y quisiera saber si cuando descargo una playlist y cierro la aplicacion o apago la computadora y vue...
  • itu_
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • Windows
  • 305 Views
  • 1 replies
  • 0 likes

playlist

I have a doubt, I downloaded the application on my computer with windows 10 and I have premium account and I would like to know if when I download a playlist and I close the application or I turn off the computer and reopen Spotify the playlist will ...

  • Casual Listener
  • I have a doubt, I downloaded the application on my computer with windows 10 and I have premium account and I would like to know if when I download a playlist and I close the application or I turn off...
  • itu_
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • Windows
  • 264 Views
  • 1 replies
  • 0 likes

Spotify Lieder von einem Online Computer auf einen Offline Computer zu bringen

Wir haben bei uns im Jugendraum einen Computer auf dem wir Spotify Ofline nutzen. Das Problem ist, dass wir immer um neue Lieder runterladen zu können und um den Premium-Status zu bestätigen den Pc mit nach Hause holen müssen. Also mindestens einmal ...

  • Newbie
  • Wir haben bei uns im Jugendraum einen Computer auf dem wir Spotify Ofline nutzen. Das Problem ist, dass wir immer um neue Lieder runterladen zu können und um den Premium-Status zu bestätigen den Pc m...
  • Nic0_
  • Roadie
  • 453 Views
  • 1 replies
  • 0 likes
  • Windows
  • 453 Views
  • 1 replies
  • 0 likes

Re: Inbox and messages

mattlantis - I actually got that link from the first page. It was one of the first replies. Hope you can get it to work so you can see your messages! This is definitely disappointing. Spotify seems to be moving backwards.

  • Music Fan
  • mattlantis - I actually got that link from the first page. It was one of the first replies. Hope you can get it to work so you can see your messages!  This is definitely disappointing.  Spo...
  • 196 Views
  • 0 replies
  • 1 likes
  • 196 Views
  • 0 replies
  • 1 likes

Re: Inbox and messages

Not sure. That's where it took me clicking your link. Thanks for sharing though... I'd really like to hear from someone with Spotify as to whether or not this has any chance of being reinstated. If not I will certainly look elswhere for my streaming/...

  • Music Fan
  • Not sure. That's where it took me clicking your link. Thanks for sharing though... I'd really like to hear from someone with Spotify as to whether or not this has any chance of being reinstated. If n...
  • 199 Views
  • 0 replies
  • 2 likes
  • 199 Views
  • 0 replies
  • 2 likes

Re: Inbox and messages

mattlantis - not sure why yours says 'open' at the beginning. When I click on that link, it takes me right to the messages.

  • Music Fan
  • mattlantis - not sure why yours says 'open' at the beginning. When I click on that link, it takes me right to the messages.
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Spotify PC Desktop App no longer scrobbling to last.fm

I've noticed in the last couple of weeks my spotify PC desktop app no longer scrobbles to last.fm. I am connect to Last.fm in the settings - it shows "connected to last.fm as xxxxx". My android app and iPad spotiffy app's both scrobble fine using the...

  • Roadie
  • I've noticed in the last couple of weeks my spotify PC desktop app no longer scrobbles to last.fm. I am connect to Last.fm in the settings - it shows "connected to last.fm as xxxxx". My android app a...
  • 651 Views
  • 0 replies
  • 6 likes
  • Windows
  • 651 Views
  • 0 replies
  • 6 likes

Downloaded songs are missing

I had several playlists that are downloaded on my pc.I logged into spotify today and all downloaded songs are missing. I restarted my pc and spotify but it doesn't work. Any advice?

  • Newbie
  • I had several playlists that are downloaded on my pc. I logged into spotify today and all downloaded songs are missing.   I restarted my pc and spotify but it doesn't work.    Any...
  • 181 Views
  • 0 replies
  • 0 likes
  • Windows
  • 181 Views
  • 0 replies
  • 0 likes

Local Album Only Partially Uploaded

Hello,A few months ago I noticed a few songs that were uploaded as local files from my computer had disappeared from one of my playlists. Today when I was trying to figure it out I noticed that the songs were grayed out. So, I re-imported the entire ...

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  • Regular
  • Hello, A few months ago I noticed a few songs that were uploaded as local files from my computer had disappeared from one of my playlists. Today when I was trying to figure it out I noticed that t...
  • 179 Views
  • 0 replies
  • 0 likes
  • Windows
  • 179 Views
  • 0 replies
  • 0 likes

Can't sync local files

Spoiler (Highlight to read)Been trying to sync my computers local files with my phones account, searched all other posts about this subject but still nothing works.So far I have:Followed all the instructions suppliedLogged in and out several timesRe ...

  • Visitor
  • Been trying to sync my computers local files with my phones account, searched all other posts about this subject but still nothing works. So far I have: Followed all the instructions supplied Lo...
  • 179 Views
  • 0 replies
  • 0 likes
  • Windows
  • 179 Views
  • 0 replies
  • 0 likes

All Songs Missing on All Devices even after reinstalling, rebooting

Today, I added 3 new songs. When I went to my Songs list on my Windows 10 desktop, instead of seeing my thousands of songs, I only see the 3 I just added. I uninstalled, rebooted, and reinstalled Spotify desktop. I still only have those 3 songs. I ch...

  • Newbie
  • Today, I added 3 new songs. When I went to my Songs list on my Windows 10 desktop, instead of seeing my thousands of songs, I only see the 3 I just added.   I uninstalled, rebooted, and reinst...
  • 190 Views
  • 0 replies
  • 0 likes
  • Windows
  • 190 Views
  • 0 replies
  • 0 likes

Quality Changes during session /tabbing out of Spotify-Window

Hello Community,my problem is that the quality of the song, that I am listening to, is changing to a lower quality, when I tab out of Spotify and go to the browser etc.It takes at least 3-4 sec until the music sound/quality changes and only switchs b...

  • Newbie
  • Hello Community, my problem is that the quality of the song, that I am listening to, is changing to a lower quality, when I tab out of Spotify and go to the browser etc. It takes at least 3-...
  • 216 Views
  • 0 replies
  • 0 likes
  • Windows
  • 216 Views
  • 0 replies
  • 0 likes

[BUG] Desktop client crashes when a playlist its subscribed to makes mass changes

I have done little testing on this but I made this bot a couple months to convert a youtube channel to a spotify playlist and in this bot, I made it remove everything from the playlist and then add all the new songs to the playlist. This causes a cra...

  • Newbie
  • I have done little testing on this but I made this bot a couple months to convert a youtube channel to a spotify playlist and in this bot, I made it remove everything from the playlist and then add a...
  • 158 Views
  • 0 replies
  • 0 likes
  • Windows
  • 158 Views
  • 0 replies
  • 0 likes