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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1213 Views

0 replies

2 likes

  • 1213 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144019 Views

83 replies

27 likes

  • 144019 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

128852 Views

294 replies

22 likes

  • 128852 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10831 Views

1 replies

6 likes

  • 10831 Views
  • 1 replies
  • 6 likes

Superuser Contribution Controlling volume on Chromecast from desktop application

Hi, I'm wondering if it's possible to control the music volume my desktop when the music is streamed from my android phone to my Chromecast. When I open the desktop app, it sees which song is playing and I can pause, resume and even switch to other s...

Music Fan

Hi,   I'm wondering if it's possible to control the music volume my desktop when the music is streamed from my android phone to my Chromecast. When I open the desktop app, it sees wh...

osmoon

Regular

1091 Views

3 replies

2 likes

Windows
  • 1091 Views
  • 3 replies
  • 2 likes

Superuser Contribution Spotify lagging and making games lag, only when playing games!

My old crappy computer used to play spotify fine when playing full-screen online games. Upgraded my rig last week and now a few days ago I noticed it starts stuttering when I start playing a game and now it not only stutters but also makes the game l...

Newbie

My old crappy computer used to play spotify fine when playing full-screen online games. Upgraded my rig last week and now a few days ago I noticed it starts stuttering when I start playing a game and...

nezz11

Newbie

16748 Views

18 replies

0 likes

Windows
  • 16748 Views
  • 18 replies
  • 0 likes

Solved!!Superuser Contribution Songs not playing correctly

I've just signed up to Premium and now my spotify is going crazy. It will play a few songs and then come up with one of several problems: 1) It just says 'Can't play song' at the top2) It says I should import the file if I have it on my computer 3) I...

Casual Listener

I've just signed up to Premium and now my spotify is going crazy. It will play a few songs and then come up with one of several problems:  1) It just says 'Can't play song' at the top 2) It sa...

MonicaM_Bogota

Roadie

850 Views

3 replies

0 likes

Windows
  • 850 Views
  • 3 replies
  • 0 likes

Playlist Folders Not Working

I create playlists out of albums so I can listen to them later. I used to make folders to organize them. I just tried making a folder and it will only let me organize music from the "browse" subcategory. This is making for an awful experience as I ha...

Casual Listener

I create playlists out of albums so I can listen to them later. I used to make folders to organize them. I just tried making a folder and it will only let me organize music from the "browse" subcateg...

Swanny

Community Legend

888 Views

3 replies

0 likes

Windows
  • 888 Views
  • 3 replies
  • 0 likes

Solved!! Will not open or uninstall

When I try to open Spotify from the shortcut the loading icon pops up on my cursor then goes away after a couple seconds, then nothing happens.When I try to uninstall Spotify through control panel it says "Please wait until the current program is fin...

Casual Listener

When I try to open Spotify from the shortcut the loading icon pops up on my cursor then goes away after a couple seconds, then nothing happens.When I try to uninstall Spotify through control pan...

ErikG

Roadie

608 Views

1 replies

0 likes

Windows
  • 608 Views
  • 1 replies
  • 0 likes

local files between two computers

When i add one local file on one computer, why can't i download it on my second computer ?

Newbie

When i add one local file on one computer, why can't i download it on my second computer ?

Swanny

Community Legend

1088 Views

1 replies

0 likes

Windows
  • 1088 Views
  • 1 replies
  • 0 likes

No Bluetooth support

Spotify! Please please please add Bluetooth support. Life would be soooo much better if you did! Thanks for staying with me through that long message. Just needed to get that out of my system

Casual Listener

Spotify! Please please please add Bluetooth support. Life would be soooo much better if you did! Thanks for staying with me through that long message. Just needed to get that out of my system

_skyhawker_

Casual Listener

476 Views

2 replies

0 likes

Windows
  • 476 Views
  • 2 replies
  • 0 likes

Superuser Contribution Explicit songs are not playing on windows 10

On my windows 10 laptop songs marked explicit are skipped but when I stream these songs from my laptop to another device they do play on the oher device, even on an other laptop with windows 10.Any one any idea how to change settings so I can also pl...

Newbie

On my windows 10 laptop songs marked explicit are skipped but when I stream these songs from my laptop to another device they do play on the oher device, even on an other laptop with windows 10. Any...

MonicaM_Bogota

Roadie

484 Views

1 replies

0 likes

Windows
  • 484 Views
  • 1 replies
  • 0 likes

i cant play most of the song on my spotify

i had a big problem today for using a spotify, i simply cant hear 7/10 of my song, when i play a song, it basically gave me a notification saying that "This song is not available. if you have the file on your computer you can import it", i've double ...

Casual Listener

i had a big problem today for using a spotify, i simply cant hear 7/10 of my song, when i play a song, it basically gave me a notification saying that "This song is not available. if you have the fil...

killsle

Music Fan

281 Views

1 replies

0 likes

Windows
  • 281 Views
  • 1 replies
  • 0 likes

premium to family

hey, if I add someone who has already primiumwill stop invoices automatically?

Newbie

hey,   if I add someone who has already primium will stop invoices automatically?

ErikG

Roadie

291 Views

1 replies

0 likes

Windows
  • 291 Views
  • 1 replies
  • 0 likes

Lags in pausing, playing, skipping, changing tracks

My Spotify for Windows lags in playing, pausing, skipping, changing tracks. Once pause is pressed, there is a lag of around 20 seconds or so before the song will actually pause, and during this period the song progress is still moving forward in the ...

Casual Listener

My Spotify for Windows lags in playing, pausing, skipping, changing tracks. Once pause is pressed, there is a lag of around 20 seconds or so before the song will actually pause, and during this perio...

billy-t-2000

Casual Listener

6439 Views

2 replies

2 likes

Windows
  • 6439 Views
  • 2 replies
  • 2 likes

Superuser Contribution Download option resetting

I use Spotify Premium both on my Android and Windows. For at least past 6 months I'm unable to download my playlists at Windows app. When I toggle "download" it works fine, but when Windows restarts it resets and all playlists get back to Online mode...

Newbie

I use Spotify Premium both on my Android and Windows.   For at least past 6 months I'm unable to download my playlists at Windows app. When I toggle "download" it works fine, but when Windows ...

Maria_B

Moderator

373 Views

1 replies

0 likes

Windows
  • 373 Views
  • 1 replies
  • 0 likes

Customization of music preferences

Hello, I'm spotify user for 1 year. Can you have a BI Data of my playlists and music preferences? Can you stop to send me playlists with "not-preferred musics"? Please, collect all data possible and show me only playlists with "preferred musics"!!

Casual Listener

Hello, I'm spotify user for 1 year. Can you have a BI Data of my playlists and music preferences?   Can you stop to send me playlists with "not-preferred musics"?   Please, collect all ...

labelscollected

Community Legend

3348 Views

3 replies

0 likes

Windows
  • 3348 Views
  • 3 replies
  • 0 likes

Popups too invasive

Dear all,I understand that the free service is a great opportunity, and I can happily deal with audio advertising The "problem" comes with the "visual" advert, a.k.a. the popups that appears on the (Windows) desktop client.It wouldn't be a problem to...

Music Fan

Dear all, I understand that the free service is a great opportunity, and I can happily deal with audio advertising 🙂   The "problem" comes with the "visual" advert, a.k.a. the popups that ap...

KatesHere

Community Legend

408 Views

1 replies

0 likes

Windows
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to get rid of foreign language songs in my discovery weekly?

I have been getting 5-10 songs in languages I don't understand for the last couple of months in my discover weekly. I listen to Russian and English songs but these songs are in some weird languages that I don't recognize. How do I get rid of them?

Regular

I have been getting 5-10 songs in languages I don't understand for the last couple of months in my discover weekly. I listen to Russian and English songs but these songs are in some weird languages t...

jhk9

Newbie

34289 Views

11 replies

52 likes

Windows
  • 34289 Views
  • 11 replies
  • 52 likes

Superuser Contribution My friends wont display in my friends feed, I just have a button prompting me to "find friends"

When I click the "find friends" button it just prompts me to connect to facebook. I don't have a facebook, however I do have friends on Spotify. In the past I could see these friends in the sidebar but right now the sidebar is occupied with this "fin...

Casual Listener

When I click the "find friends" button it just prompts me to connect to facebook. I don't have a facebook, however I do have friends on Spotify. In the past I could see these friends in the sidebar b...

robonspotify91

Casual Listener

779 Views

2 replies

0 likes

Windows
  • 779 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify SUCKS!

Every time I have installed Spotify on my computer, it doesn't work. It skips songs, plays a whole 10 seconds, then switches to another song or it will just not play any sound but show the song like it is playing. I have done everything that has been...

Newbie

Every time I have installed Spotify on my computer, it doesn't work. It skips songs, plays a whole 10 seconds, then switches to another song or it will just not play any sound but show the song like ...

user-removed

Not applicable

8697 Views

8 replies

16 likes

Windows
  • 8697 Views
  • 8 replies
  • 16 likes

How do I disable mouse wheel controlling spotify's volume?

Whenever I scroll with mouse wheel, sptify volume banner shows up and controlling the volume. I couldn't use my house wheel for regular scrolling/zooming features in my PC anymore. I tried disabling in the preferences => show desktop overlay when usi...

Newbie

Whenever I scroll with mouse wheel, sptify volume banner shows up and controlling the volume. I couldn't use my house wheel for regular scrolling/zooming features in my PC anymore. I tried disabling ...

jman29

Newbie

7896 Views

2 replies

0 likes

Windows
  • 7896 Views
  • 2 replies
  • 0 likes

Windows 10 Desktop program not starting at all

EDIT: The latest download from the Spotify web site installed properly and the Windows 10 desktop program is now working again with no issues. If this doesn't work for you, sorry - I've seen that many people have this problem and that there are numer...

Newbie

EDIT: The latest download from the Spotify web site installed properly and the Windows 10 desktop program is now working again with no issues. If this doesn't work for you, sorry - I've seen that man...

HelgavdK

Newbie

816 Views

3 replies

0 likes

Windows
  • 816 Views
  • 3 replies
  • 0 likes

Superuser Contribution playlists not shown

Hey guys, every time I want to go on the playlists of the charts it says that there is a problem and the playlist is not shown. So I can't see the songs and click on them. What can I do?

Casual Listener

Hey guys,   every time I want to go on the playlists of the charts it says that there is a problem and the playlist is not shown. So I can't see the songs and click on them. What can I do?

sarahb_

Casual Listener

366 Views

2 replies

0 likes

Windows
  • 366 Views
  • 2 replies
  • 0 likes