Constant crashing - I have Spotify Premium everytime I open it it crashes immediately

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Constant crashing - I have Spotify Premium everytime I open it it crashes immediately

dianjo
Newbie

Using Windows 7 on PC.    For months this has been happening, usually immediately the programme opens and always within minutes.  I've uninstalled and reinstalled - no difference.  Does Spotify not provide any customer service - I'm paying £10 a month for absolutely nothing.  

 

I really don't think I should have to search for fixes.

 

Can they not just make it work properly ?

 

Getting really exasperated!

 

 

1 Reply

Maria_B
Moderator
Moderator
Hey @dianjo!

 

Welcome to the Spotify Community.

 

We're here to help. Let's try a deeper reinstallation to get this fixed. Just follow these steps:

 

  • Log out of Spotify and then close the program.
  • Uninstall 
  • Browse to the cache and delete everything inside the folder. The default location should be:

C:\Users\%Username%\AppData\Local\Spotify\Storage 

 
  • Delete also the folder:

C:\Users\%Username%\AppData\Local\Spotify\Users\<random numbers-user>\

 

There is a folder for each profile that has been logged into Spotify on that computer account. 

 

  • Restart your PC.
Let us know how it goes.
Maria_BModerator
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