Crashing immediately/after pressing play (PC)

[hoejiggins]

I've seen a number of posts similar to this problem, but they have been for Mac rather than PC.

I'm running Spotify Unlimited on Windows 7 Starter 32-bit Service Pack 1 and at first the problem was that Spotify would immediately crash without even opening. I did a clean reinstall and now the problem is that it crashes and closes down when I press play on any song. I get no error message.

Sorry if this is reposting, but any help would be appreciated!

[Liam]

Please could you view your system error log for any issues, and run Spotify via the command line to check for error output?

Liam

[hoejiggins]

Couldn't find anything on the error log. I've tried running via command prompt but it's error message is 'The system cannot find the file spotify.exe'.

[Liam]

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@hoejiggins wrote:

Couldn't find anything on the error log. I've tried running via command prompt but it's error message is 'The system cannot find the file spotify.exe'.

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Did you go to the file path? It's normally "C:\Users\<your username>\AppData\Roaming\Spotify\spotify.exe" 🙂

[hoejiggins]

Followed the file path, but I'm still getting the same problem. When I press play on a song it immediately crashes.

[Liam]

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@hoejiggins wrote:

Followed the file path, but I'm still getting the same problem. When I press play on a song it immediately crashes.

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I'm trying to help find and error 😕

Please could you try a reinstall? Also, uninstall any codecs that may be clashing with Spotify.

Liam

[Peter__]

Have you tried going to Edit > Preferences > Playback > Untick Enable Hardware Acceleration? 

It can cause some sound card driver issues sometimes!

Peter

[Liam]

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@Peter wrote:

Have you tried going to Edit > Preferences > Playback > Untick Enable Hardware Acceleration? 

It can cause some sound card driver issues sometimes!

Peter

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Can't believe I forgot to suggest that - yes, try that 😛

[hoejiggins]

I'll give it a try but I'll have to let you know if it worked tomorrow, internet at home is down!!

[Liam]

Oh know! I don't know how you survive - I wouldn't 😛

Please do let us know 🙂

[hoejiggins]

Gah it didn't work. Still the same problem 😞

[hoejiggins]

I restarted everything and ran through the event log again and came across this, don't know whether it could be related:

Faulting application name: BTPlayerCtrl.exe, version: 1.1.0.51, time stamp: 0x4d6e5c3a
Faulting module name: DSOUND.dll, version: 6.1.7600.16385, time stamp: 0x4a5bd9fd
Exception code: 0xc0000005
Fault offset: 0x00001b23
Faulting process id: 0x23c
Faulting application start time: 0x01ce78af02a6fe21
Faulting application path: C:\Program Files\Intel\Bluetooth\BTPlayerCtrl.exe
Faulting module path: C:\windows\system32\DSOUND.dll
Report Id: 4159605f-e4a2-11e2-b1b9-dca971897a64